LAS Station Manager - Ground Handling

Swissport International; Henderson (NV); On-site; USD 150,000 - 175,000; Full time

Benefits offered by this job

Health and wellness benefits

401(k) with company match

Paid vacation

Paid sick time

Company paid holidays

Job summary

Swissport International is seeking a Station Manager in Henderson, NV to oversee all aspects of station performance. You will coordinate Ground Handling, Fueling and Cargo operations while maintaining safety and service quality across KPIs.

You will serve as the main escalation point for local customers and stakeholders, driving continuous improvement and profitability. You will collaborate with Country leadership and global functions, lead a team of frontline managers, and ensure regulatory

Qualifications

• Experience leading complex multi-team stations or operations.
• Strong knowledge of safety, health and environmental standards (QHSE).
• Proven ability to manage P&L and budgeting processes.
• Excellent stakeholder management and communication.
• Strong leadership and people management skills.

Responsibilities

• Oversee operational execution at station level across Ground Handling, Fueling and Cargo.
• Ensure station performance aligns with KPIs and cluster objectives.
• Maintain safety culture and lead investigations; implement corrective actions.
• Coordinate with HR for recruitment, training, and labor relations at station level.
• Build and maintain customer relationships with local airports and stakeholders.
• Support central resource planning and ensure SLAs are met.
• Monitor and report on station budget and forecasts.

Skills

Leadership

Cross-functional

Strategic thinking

Stakeholder management

Safety & QHSE

Job description

Job Summary

Station Manager is responsible for overall station performance, combining cross-business line know-how, leadership skills, commercial acumen and the ability to coordinate the support functions that enable your station to perform. The outcome of your efforts should be a smooth operation that achieves defined productivity levels.

You are the highest local escalation point for customers and other local stakeholders for operational issues. At the same time, you will maintain a longer term, strategic perspective on station performance and needs. You are the first touchpoint for Country MDs, cluster heads, and global / cluster support functions on station-related questions.

Salary for this position is $150,000.00 - $175,000.00/year. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.

Your activities

Operational Responsibility

• Accountable for all aspects of operational execution at the station level, with a good understanding across all business lines (Ground Handling, Fueling and Cargo)
• Ensures station operational and financial performance as measured by the relevant KPIs is in line with or exceeds cluster / sub-cluster strategy and objectives
• Accountable for safety in the station; embed QHSE culture in operations in alignment with Cluster, enforces QHSE inspections and audits as required, lead and facilitate investigations, put in place corrective measures
• Implements policies, procedures, and standards from Group / Region, including QHSE, Training and GSE and ensures compliance; identify opportunities for ops. efficiency & process improvement
• Maintains a wider time horizon lens (12 – 18 months) on station strategy and provides input on budget or forecasting processes

Leadership Responsibility

• Ensures frontline leadership is effective and capable to perform all responsibilities at their level
• Ensures retention of key talent in the organization
• Responsible for articulating and approving recruitment & training needs in collaboration of Rostering Support, Planning CoE and Training academy
• Serve as direct line manager for BLLs
• Responsible for active Labour Relation management at station level in coordination with HR BP
• Responsible for Quality, Health, Safety, and Environmental activities at the station with an objective of reducing employee injuries, aircraft and equipment damage

Commercial Responsibility

• Builds and maintains customer relationships at the local level, as well as with local stakeholders such as airports, proactively managing questions or complaints
• Meet with customers on a regular basis to get feedback and monitor satisfaction levels
• Focuses on continuous improvement of quality / productivity and customer retention
• Has an entrepreneurial mindset in scoping for future opportunities at the station in coordination with Cluster Commercial
• Possesses good financial understanding of the P&L; Monitors and analyzes the P&L statements for any variances and take appropriate action
• Provide inputs around local complexities for RFPs

Support Functions Responsibility

• With support from Business Line Leads and Duty Managers, refines and signs off on centrally provided resource plans based on latest customer schedules, changes in employee availability, or other related events, in order to ensure ability to meet operational targets
• Manage contracted services providers (security, cleaning, porters, staff transport, drivers) to ensure that Swissport standards are upheld and that performance is in line with Standard Level Agreements
• Closely engage with all CoE functions to ensure support services are provided to the station
• Support preparation of country-level regulatory and financial reporting where required together with the country finance team (especially for Country HQs)

KEY PERFORMANCE INDICATORS

• Revenue
• EBITDA
• Safety Performance