Large Enterprise Program Manager

Chargebee; United States; Remote; USD 180,000 - 190,000; Full time

Job summary

Join a forward-thinking company as a Large Enterprise Program Manager, where you'll lead engagement success for large enterprise clients. This exciting role involves managing complex projects, collaborating with cross-functional teams, and ensuring alignment with customer goals. You'll have the opportunity to refine project management best practices while working with a diverse team across the globe. Enjoy the benefits of unlimited PTO, a 401k match, and multiple medical plans tailored to your needs. If you're passionate about driving customer success and navigating project challenges, this role is perfect for you.

Benefits

Unlimited PTO

4% 401k Match

Multiple medical plans

Qualifications

• 7+ years of experience with systems integrators or consulting firms.
• Expertise in managing large, complex projects in financial services.

Responsibilities

• Lead overall engagement success for large enterprise customers.
• Manage a portfolio of complex projects and stakeholder alignment.

Skills

Project Management

Stakeholder Management

Risk Mitigation

Communication Skills

Client Relationship Management

Cross-Functional Team Leadership

Job description

This range is provided by Chargebee. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$180,000.00/yr - $190,000.00/yr

Chargebee is a leading provider of billing and monetization solutions for thousands of businesses at every stage of growth — from early-stage startups to global enterprises.

With our powerful suite of multi-product solutions, Chargebee helps businesses unlock unparalleled revenue growth, experiment with new offerings and monetization models, and stay globally compliant as they scale.

Chargebee counts innovative companies like Zapier, Freshworks, DeepL, Condé Nast, and Pret A Manger amongst its global customer base and is proud to have been consistently recognized by customers as a Leader in Subscription Management on G2.

With headquarters in North Bethesda, Maryland, our 1000+ team members work remotely throughout the world, including in India, Europe and the US.

Job Summary:

As a Large Enterprise Program Manager (LE PM), you’ll lead overall engagement success for our large enterprise customers. Acting as the primary contact for executive stakeholders, you’ll manage a portfolio of complex projects, overseeing stakeholder alignment, project planning, risk mitigation, governance, and cross-functional coordination. You’ll partner with folks across our Professional Services team—including Implementation Architects, Consultants, Data Migration, Integration, Custom Engineering Specialists, and Technical Engagement Managers—to ensure smooth execution.

In addition to post-sale project delivery, you’ll support select pre-sales opportunities by collaborating on scoping, effort estimates, SOWs, and articulating the value of Professional Services to prospective customers. As an LE PM, you’ll also help define and refine project management best practices, methods, protocols, and artifacts for the broader Professional Services team to leverage.

Role & Responsibilities:

End-to-End Project Ownership & Stakeholder Management (Large Enterprise)

• Build and manage relationships with internal teams, customers, partners, and executive stakeholders (CRO, CTO, CIO, Product, GTM leaders).
• Lead project delivery: kickoff, planning, effort estimation, risk mitigation, governance, and steering committee meetings.
• Align project scope and execution with customer business goals to accelerate Time to Value (TTV).
• Define and manage RACI matrix across Chargebee and customer teams.
• Hold customers accountable for key responsibilities and deliverables.
• Facilitate workshops to align requirements with the Statement of Work (SOW) and project timeline.
• Proactively identify and mitigate risks (budget, timeline, solution fit).
• Manage escalations and engage leadership when needed.
• Monitor customer sentiment and adjust approach to ensure satisfaction.
• Support pre-sales by demonstrating PS value, scoping, estimating LOE, and drafting SOWs with the sales team.
• Identify and influence upsell/expansion opportunities.
• Bridge business and technical conversations, ensuring alignment and understanding.
• Collaborate with technical teams to resolve challenges throughout the engagement.
• Travel (~25%) for in-person customer meetings.
• Thrive in matrixed, cross-functional team environments.

Technical Level Project Coordination

• Collaborate with technical team members (IEM, IA, IC, etc.) to develop and maintain a project plan
• Ensure the plan includes key milestones, workstream dependencies, and critical path tasks

Resource and Project Management:

• Onboard resources, define project scope via Statements of Work (SOW), and negotiate scope changes.
• Ensure projects are executed on time and within budget, managing scope creep and resource requirements.
• Maintain project documentation, including kick-off decks, SOWs, status reports, and risk management plans.

P&L Management:

• Oversee project costs and resources, ensuring the project stays within budget.
• Track effort and cost variance, process change orders, and manage P&L.
• Work with the sales team on implementation fee proposals and ensure project profitability.

Program Management & Process Improvement:

• Contribute to the development of Project Management best practices and protocols.
• Document case studies and success stories for knowledge management.

Skills & Experience:

• 7+ years working with systems integrators (Cognizant, Tata, etc.) or consulting firms (Accenture, PwC, etc.).
• 7-10 years experience managing large, complex projects in financial services, ERP, CRM, and billing platforms with application integrations.
• Experience working with C-level executives and navigating project challenges.
• Strong communication (written and verbal) and executive presentation skills.
• Experience in leading large, complex projects and managing critical conversations.
• Proven client relationship management and leadership skills.
• Ability to lead cross-functional teams and navigate unforeseen project challenges.

Key Criteria for Success

• Expertise in leading customers through change control and navigating project challenges.
• Understanding of customer business objectives and aligning project demands to meet them.
• Ability to simplify complex topics for diverse stakeholders.

Want to know what it means to work for a company that genuinely cares about you? Check out just a few of the benefits we give our employees:

• Unlimited PTO
• 4% 401k Match
• Multiple medical plans designed to fit you and your family’s needs!

We are Globally Local

With a diverse team across four continents, and customers in over 60 countries, you get to work closely with a global perspective right from your own neighborhood.

We believe the next great idea might just be around the corner. Perhaps it’s that random thought you had ten minutes ago. We believe in creating an ecosystem that fosters a desire to seek out hard questions, and then figure out answers to them.

Customer! Customer! Customer!

Everything we do is driven towards enabling our customers’ growth. This means no matter what you do, you will always be adding real value to a real business problem. It’s a lot of responsibility, but also a lot of fun.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management, Consulting, and Strategy/Planning

• Industries

  IT Services and IT Consulting

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Inferred from the description for this job

Medical insurance

401(k)

Paid paternity leave

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