Lansing Transit – Sarah McC- Dispatcher

WeDriveU, Inc.; Illinois; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

401(k) with 4% employer match

Commuter Benefits

Employee Assistance Program (EAP)

PTO and paid holidays

Pet & Legal Insurance

On-the-job training

Internal transfer opportunities

Job summary

The Dispatcher at WeDriveU in Illinois will handle high-volume calls, coordinate with drivers, and respond to emails while solving problems throughout the day. You will monitor routes, issue instructions, and help resolve passenger concerns in a fast-paced environment.

We expect 1+ year experience in dispatch or a related field, strong organization, and proficiency with Microsoft Office. CDL and TMS experience are a plus; bilingual skills are welcome.

Qualifications

• 1+ years of professional experience in dispatch, call center, customer service or hospitality.
• Extremely detail-oriented with exceptional organizational skills.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
• Experience using multiple software programs simultaneously with various open tabs.
• Provide quick real time responses to requests and clear written/oral communication.
• Professional and energetic demeanor in a fast-paced environment.
• TMS experience preferred but not required.
• CDL preferred but not required.
• Bilingual preferred but not required.

Responsibilities

• Monitor drivers throughout their routes.
• Communicate specific instructions to drivers in the field regarding passenger pick-ups and drop-offs.
• Assist with investigating and resolving customer concerns.
• Monitor traffic flow and send out alerts as needed.
• Record incidents for vendor follow-up.
• Support Lost and Found process.
• Ensure all tasks comply with policies, safety, and regulations.
• Additional duties and responsibilities may apply.

Skills

Detail-oriented

Organizational skills

Communication skills

Multitasking

Professional demeanor

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Transportation Management System (TMS)

Job description

WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company’s 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visit wedriveu.com to learn more about our company, clients and career opportunities.

Job Description:

The Dispatcher will be answering a high-volume of incoming calls, communicating to drivers, and responding to email inquiries as well as problem solving throughout the day.

Shift Hours:

To Be Determined

Duties and Responsibilities:

• Monitor drivers throughout their routes
• Communicate specific instructions to drivers in the field regarding passenger pick-ups and drop-offs
• Assist with investigating and resolving customer concerns
• Monitor traffic flow and send out alerts as needed
• Record incidents for vendor follow-up
• Support Lost and Found process
• Ensure that all tasks comply with administrative policies and procedures, safety rules, environmental policies and/or government regulations
• Additional duties and responsibilities may apply

Skills Required and Physical Demands:

• 1+ years of professional experience working in one or more of the following capacities: dispatch, call center, customer service or hospitality
• Extremely detail-oriented and exceptional organizational skills
• Proficiency in Microsoft Office Suite (Outlook, Word, and Excel)
• Experience using multiple software programs simultaneously with various open tabs
• Provide quick real time responses to requests
• Excellent written and oral communication with interpersonal skills
• Exude a professional and energetic demeanor while performing effectively in a fast-paced environment
• Experience using a Transportation Management System (TMS) preferred but not required
• CDL preferred but not required
• Bilingual preferred but not required

We Offer

++Physical Health++

• Exceptional Medical, Dental, Vision, and Life Insurance benefits

++Financial Health++

• Competitive compensation packages
• 401(k) with 4% employer match
• Financial Wellness Tool
• Commuter Benefits

++Emotional Health++

• Employee Assistance Program (EAP)
• PTO for part-time and full-time positions
• Paid holidays
• Pet & Legal Insurance

++Personal Development++

• On-the-job training and skills development
• Internal transfer opportunities for career growth

*Benefits vary by position and location

WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.