Dispatcher - Transit Dispatcher

WeDriveU; Newark (CA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health benefits

401(k) with match

Commuter benefits

Paid holidays

PTO

Job summary

WeDriveU is a leader in shared mobility solutions. The Dispatcher handles a high-volume of calls, communicates with drivers, and responds to emails while problem-solving throughout the day.

The role involves monitoring drivers, issuing field instructions, investigating customer concerns, and keeping operations compliant with policies and regulations. A fast-paced, customer-focused professional will thrive here.

Qualifications

• 1+ years of professional experience in dispatch, call center, customer service or hospitality
• Extremely detail-oriented and highly organized
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel)
• Experience using multiple software programs simultaneously with many open tabs
• Provide quick real-time responses to requests
• Excellent written and verbal communication skills
• Professional and energetic demeanor in a fast-paced environment
• CDL preferred but not required
• Bilingual preferred but not required

Responsibilities

• Monitor drivers throughout their routes
• Communicate instructions to drivers for pickups/drop-offs
• Investigate and resolve customer concerns
• Monitor traffic flow and send alerts as needed
• Record incidents for vendor follow-up
• Support Lost and Found process
• Ensure compliance with policies, safety, environmental rules and regulations
• Additional duties may apply

Skills

Dispatch

Customer service

Microsoft Office

Attention to detail

Communication

Bilingual

TMS

Tools

TMS

Job description

• Provide quick real time responses to requests

WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billion bus and rail passengers on four continents. Visit wedriveu.com to learn more about our company, clients and career opportunities.

Job Description

The Dispatcher will be answering a high-volume of incoming calls, communicating to drivers, and responding to email inquiries as well as problem solving throughout the day.

Duties And Responsibilities

• Monitor drivers throughout their routes
• Communicate specific instructions to drivers in the field regarding passenger pick-ups and drop-offs
• Assist with investigating and resolving customer concerns
• Monitor traffic flow and send out alerts as needed
• Record incidents for vendor follow-up
• Support Lost and Found process
• Ensure that all tasks comply with administrative policies and procedures, safety rules, environmental policies and/or government regulations
• Additional duties and responsibilities may apply

Skills Required And Physical Demands

• 1+ years of professional experience working in one or more of the following capacities: dispatch, call center, customer service or hospitality
• Extremely detail-oriented and exceptional organizational skills
• Proficiency in Microsoft Office Suite (Outlook, Word, and Excel)
• Experience using multiple software programs simultaneously with various open tabs
• Provide quick real time responses to requests
• Excellent written and oral communication with interpersonal skills
• Exude a professional and energetic demeanor while performing effectively in a fast-paced environment
• Experience using a Transportation Management System (TMS) preferred but not required
• CDL preferred but not required
• Bilingual preferred but not required

We Offer

Physical Health

• Exceptional Medical, Dental, Vision, and Life Insurance benefits

Financial Health

• Competitive compensation packages
• 401(k) with 4% employer match
• Financial Wellness Tool
• Commuter Benefits

Emotional Health

• Employee Assistance Program (EAP)
• PTO for part-time and full-time positions
• Paid holidays
• Pet & Legal Insurance

Personal Development

• On-the-job training and skills development
• Internal transfer opportunities for career growth
• Benefits vary by position and location

WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.