Dispatcher

Fountain; Los Angeles (CA); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) match

Financial Wellness Tool

EAP

PTO

Paid holidays

Pet Insurance

Legal Insurance

Career growth

Job summary

WeDriveU is seeking a Dispatcher to handle a high volume of calls, coordinate with drivers, and respond to emails throughout the day. The role requires CDL, strong organization, and multitasking in a fast-paced environment.

Salary is $32.65/hour with full-time, permanent status. Shift hours are to be determined; benefits include medical, dental, vision, life insurance, and a 401(k) match, with opportunities for training and growth.

Qualifications

• 1+ year of professional experience in dispatch, call center, customer service, or hospitality.
• CDL required.
• Extremely detail-oriented and organized.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
• Experience using multiple software programs simultaneously with various open tabs.
• Excellent written and oral communication with interpersonal skills.
• Experience with Transportation Management System (TMS) preferred.

Responsibilities

• Monitor drivers throughout their routes.
• Communicate specific instructions to drivers in the field regarding passenger pick-ups and drop-offs.
• Assist with investigating and resolving customer concerns.
• Monitor traffic flow and send out alerts as needed.
• Record incidents for vendor follow-up.
• Support Lost and Found process.
• Ensure that all tasks comply with administrative policies and procedures, safety rules, environmental policies and/or government regulations.

Skills

Dispatch experience

CDL required

Detail-oriented

MS Office

Strong communication

Multi-tasking

TMS experience

Bilingual

Job description

Compensation $32.65/hour

Schedule Full time

Job Type Permanent

Description

WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.S serving millions of passenger journeys a year. The company's 5,500+ team members operate 4,000 vehicles across 55 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1 billionbus and rail passengers on four continents. Visitwedriveu.com to learn more about our company, clients and career opportunities.

Job Description:

TheDispatcher will be answering a high-volume of incoming calls, communicating to drivers, and responding to email inquiries as well as problem solving throughout the day.

Shift Hours:

To Be Determined

Duties and Responsibilities:

• Monitor drivers throughout their routes


• Communicate specific instructions to drivers in the field regarding passenger pick-ups and drop-offs


• Assist with investigating and resolving customer concerns


• Monitor traffic flow and send out alerts as needed


• Record incidents for vendor follow-up


• Support Lost and Found process


• Ensure that all tasks comply with administrative policies and procedures, safety rules, environmental policies and/or government regulations


• Additional duties and responsibilities may apply

Skills Required and Physical Demands:

• 1+ yearsof professional experience working in one or more of the following capacities: dispatch, call center, customer service or hospitality


• CDL required


• Extremely detail-oriented and exceptional organizational skills


• Proficiency in Microsoft Office Suite (Outlook, Word, and Excel)


• Experience using multiple software programs simultaneously with various open tabs


• Excellent written and oral communication with interpersonal skills


• Exude a professional and energetic demeanor while performing effectively in a fast-paced environment


• Experience using a Transportation Management System (TMS) preferred but not required


• Bilingual preferred but not required

We Offer

Physical Health

• Exceptional Medical, Dental, Vision, and Life Insurance benefits


• Competitive compensation packages


• 401(k) with 4% employer match


• Financial Wellness Tool

Emotional Health

• Employee Assistance Program (EAP)


• PTO for part-time and full-time positions


• Paid holidays


• Pet & Legal Insurance

Personal Development

• On-the-job training and skills development


• Internal transfer opportunities for career growth

*Benefits vary by position and location

WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment free of discrimination or harassment where thoughts and ideas of all employees are appreciated and respected. We value excellence and recognize that by respecting the diverse backgrounds, skills, and perspectives of our workforce, we will sustain a competitive advantage and remain an employer of choice. We also see diversity as more than policies; it is imperative for enabling us to attract, retain and develop the best talent available.