Lansing, MI - IT - CSS - End User Support - MiECC - Software Test Analyst 5

RICEFW Technologies Inc; Lansing (MI); Hybrid; USD 85,000 - 110,000; Full time

Job summary

RiceFW Technologies Inc. is seeking a Salesforce QA/testing specialist for the Michigan DOTB environment in Lansing. The role focuses on testing Salesforce applications, Service Cloud, and API testing within an Agile team.

The candidate will design and maintain test plans in Azure DevOps, collaborate with customers and vendors, and ensure quality across deployments. Hybrid onsite two days a week; local candidates preferred.

Qualifications

• Salesforce QA/testing experience of at least 6 years.
• Salesforce Service Cloud experience 4+ years.
• Azure DevOps Test Suite experience 4+ years.
• CCaaS testing experience (Nice CXone or similar) preferred.
• SQL experience 1 year preferred.
• Test automation tools experience 1 year preferred.
• Experience with Michigan government processes preferred.

Responsibilities

• Work in an agile environment and understand agile methodologies.
• Define and write Test Plans/Suites in Azure DevOps based on requirements.
• Collaborate with customer, vendor, and development team to define test scripts.
• Write test cases from requirements for new projects and enhancements.
• Develop and maintain automated test scripts and plans.
• Ensure testing aligns with Salesforce Service Cloud and API testing.

Skills

Salesforce QA/testing

Salesforce Service Cloud

Azure DevOps Test Suite

Nice CXone

SQL

Selenium/Test Automation

Michigan government processes

Tools

SoapUI

Postman

Job description

Security Comments:

Position Description:

The State of Michigan is looking for: Software Test Analyst 5 Max Bill : NA/hour

We request that resumes are kept to 4-5 pages, and your candidate may be rejected if this criteria is not met. Withdrawn candidates will not be permitted to be replaced. If you would like to use a sub vendor, only 1 level deep, please use dotStaff Forms link: /en-US/public/SOMI/forms/df22aa32-ddd7-4035-91ac-2a10092614e3

Top Skills & Years of Experience:

• Salesforce QA/testing: 6 years (Required).
• Salesforce Service Cloud: 4 years (Required).
• Azure DevOps Test Suite: 4 years (Required).
• Nice CXone or other CCaaS Testing: 4 years (Preferred).
• SQL: 1 year (Preferred).
• Selenium/Test Automation or other Test automation tools: 1 year (Preferred).
• Experience in State of Michigan or other Government / Public Health Processes and guidelines (Preferred).

Clear and concise written and verbal communication is crucial to success and productivity in this role.

Will close submissions on: 09/02/2026 at 10am EST

Interview Process:

• Virtual Interview via MS Teams video for 1st round interviews
• 2nd round interviews will be conducted in person at Lansing.

Duration:

Duration: 1 year with possible extension based on business needs

Hybrid:

Hybrid: Resource will be working a hybrid schedule. NO REMOTE ONLY OPTION. Will need to be onsite from day 1, two days a week. (Tuesday/Wednesday)

Local candidates only (must reside within -miles from Lansing when submitted)

Full Job Description Attached

As a Salesforce/CRM Tester, you ll be comfortable with Testing salesforce applications and utilizing Azure DevOps for designing, maintaining, and executing test cases for the Michigan Enterprise Contact Center team at the Department of Technology, Management, and Budget.

Responsibilities

• Work in an agile environment and understand agile methodologies.
• Participate in vendor requirement sessions with customers and understand the requirements and be comfortable writing Test Plans/Test Suites in Azure DevOps and easily maintainable for SOM.
• Work with the customer, vendor, and Development Team to define Test scripts based on requirements for new projects and any future enhancements.
• Proficiency in interpreting requirements/user stories and writing test cases using Azure DevOps.
• Participate in defining and designing activities of the project engagement, to ensure a full understanding of client requirements prepared by the project team.
• Fully understand the capabilities and limitations of the technical environments of the applications used by the enterprise.
• Strong hands-on experience in writing positive and native test cases in Azure DevOps as per Salesforce Application needs.
• Identify automation framework and make recommendations for improvements.
• Familiarity with testing salesforce service cloud, including web services and Rest API, SOAP API, and Bulk API, using tools like SoapUI, Postman, or similar applications.
• Collaborate with developers to ensure testing results meet performance and scalability requirements.
• Develops and writes automated test scripts and plans to ensure that software functions as expected.
• Work with test engineers to implement new automation scripts and diagnose problems with existing scripts in a Continuous Integration environment.
• Knowledge of quality assurance methodologies and automation testing tools.
• Ensures the proposed solutions adhere to SOM security guidelines and standards throughout the application lifecycle.
• Proven record of delivering business value by leveraging technology and an ability to communicate strategic technical concepts at an executive level and be a trusted voice at the decision-making table.
• Devise a training plan for the team for a smooth and successful transition to Maintenance & Operations.

The successful candidate will be self-motivated and can work under dynamic conditions and within deadlines. Ability to effectively transfer knowledge and flex according to the situation. Excellent written and verbal communication skills. Facilitation and problem-solving skills.

Salesforce Testing Strong knowledge and working experience in Service Cloud and Experience Cloud. Participation in each phase of full Salesforce lifecycle implementations. In-depth understanding of the capabilities and constraints of Salesforce. Understanding of Salesforce Production and Sandboxes. Analyze the impact of new solutions/enhancements and run appropriate regression testing. Azure DevOps for QA Tester Document and evaluate test results and defects, track and manage defects through to resolution in Azure DevOps. Ensure full traceability between test scripts, results, and client requirements. Maintain and enhance existing test scripts. Azure DevOps experience with Prepare Test Suites.

Qualifications

• Salesforce QA/testing: 6 years (Required).
• Salesforce Service Cloud: 4 years (Required).
• Azure DevOps Test Suite: 4 years (Required).
• Nice CXone or other CCaaS Testing: 4 years (Preferred/Optional).
• SQL: 1 year (Preferred/Optional).
• Selenium/Test Automation or other Test automation tools: 1 year (Preferred).
• Experience in State of Michigan or other Government / Public Health Processes and guidelines (Preferred).

Should have Salesforce object knowledge such as flows, AppExchange packages, Lightning, Apex, and Significant QA Experience. This can come either in the form of real-world experience or actual hands-on background with Salesforce. Knowledge of testing/QA best practices Ability to create and utilize test scripts.