Language Access Technical Trainer

City of Spokane; Spokane (WA); Hybrid; USD 55,000 - 75,000; Full time

Job summary

The City of Spokane invites applicants to apply to Project Employee - Language Access Technical Trainer. Under the Office of Web Services and in coordination with the Office of Civil Rights, Equity, and Inclusion Language Access Coordinator, this temporary professional position plans and delivers trainings on language access tools and resources.

You will design, develop, and deliver trainings, provide technical expertise for implementation, and continuously improve programs as new tools are

Qualifications

• Two years of experience planning and delivering technical trainings
• Requires driver’s license or mobility
• Ability to tailor trainings to different learning styles
• Ability to communicate clearly in writing and speech

Responsibilities

• Develops technical tools for language access and trains staff to use them
• Designs and delivers training programs for language access resources
• Provides technical input for tool implementation and trainings
• Iterates training programs as tools evolve
• Provides training to POS agencies to support CLAS compliance
• Delivers training on translation or interpretation services as needed
• Performs related work as required

Skills

Technical trainer

Verbal communication

Written communication

Instruction design

Project management

Education

Bachelor's degree

Tools

Word processing

Database

Spreadsheet

Graphic/presentation software

Job description

The City of Spokane invites applicants to apply to

Project Employee - Language Access Technical Trainer

NATURE OF WORK:

Under the direction of the Office of Web Services, this professional level temporary position will work closely with the Office of Civil Rights, Equity, and Inclusion Language Access Coordinator to plan and deliver trainings on technical tools that have been developed for language access. This position will help to ensure that all programs and departments stay in compliance with federal and state civil rights laws, and that culturally and linguistically appropriate service standards and best practices are maintained.

SUPERVISION:

General objectives are established and work is performed under the general direction of the supervisor. May manage projects and provide work program direction, including working with project team members.

The following responsibilities and requirements are functions the individual who holds or desires the position must be able to perform unaided or with the assistance of a reasonable accommodation.

This description was prepared to indicate the kinds of activities and levels of work difficulty required of positions in this class. It is not intended as a complete list of specific duties and responsibilities.

• Develops technical tools for language access and provides support to staff in implementing those tools.
• Designs, develops, and delivers training programs for navigating language access resources.
• Provides technical expertise and input related to implementation of language access tools, trainings, and other resources.
• Maintains and engages in constant iteration for improvement of training programs as additional tools and resources are identified.
• Provides training and technical assistance to POS agencies to ensure best practices in providing culturally and linguistically appropriate services (CLAS).
• Provides training on translation or interpretation services as needed for department programs.
• Performs related work as required.

REQUIREMENTS OF WORK:

• Previous experience as a technical trainer or a similar role.
• Knowledge of the various means of information delivery, including, but not limited to, newsletters, internet, social media, television and radio, and a high degree of proficiency in utilizing these.
• Knowledge of various learning styles and ability to adapt trainings to the needs of different learning styles.
• Ability to interpret general directions and develop these into specific programs.
• Ability to think creatively and be innovative in problem solving.
• Ability to communicate, both verbally and in writing.
• Ability to express technical data and conclusions in oral and written form for public consumption.
• Ability to manage several projects simultaneously.
• Ability to work with City departments, community groups, agencies and individuals to deliver effective trainings.
• Ability to use a personal computer with word processing, database, spreadsheet, and graphic/presentation software programs.
• Skill in planning and organization.

EDUCATION:

• Any combination of education, training and experience equivalent to a bachelor’s degree in communication, computer science, Information Technology, interpreting & translation field, public relations, education, or related field.

EXPERIENCE:

• Two years of experience in planning and delivering technical trainings or programs to a diverse population of individuals and/or departments.
• Applicants must possess a driver’s license or evidence of equivalent mobility.

EEO STATEMENT

The City of Spokane is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.