Workforce Transitions Specialist (Program Specialist 2)

Community Colleges of Spokane; Spokane (WA); On-site; USD 43,000 - 57,000; Full time

Job summary

Spokane Community College is seeking a Workforce Transitions Specialist (Program Specialist 2) to help eligible students secure college funding, provide information and referrals, process applications, determine eligibility, issue awards, and support workforce-related tasks.

The role coordinates programs such as WRT, WF, BFET, OG, SEAG, SSEH, and involves data input, reporting, compliance, and occasional front desk duties. Strong communication and organizational skills are essential.

Qualifications

• Associate degree or equivalent mix of education and experience that demonstrates the candidate meets all required competencies for this position.
• Strong written, verbal, and interpersonal communication skills.
• Experience interpreting policies and procedures based on government regulations.
• Excellent student-centered customer service.
• Outstanding organizational and attention to detail skills.
• Experience working with student/client records.
• Intermediate to advanced skills with Microsoft Office products.

Responsibilities

• Coordinate and monitor Workforce programs, determine file completion and eligibility, and award aid.
• Provide information about financial aid programs and services to students, staff, and external agencies.
• Develop internal quality assurance procedures and train staff as needed.
• Determine student needs and schedule accordingly, interpret regulations related to programs.
• Assess quarterly and annual academic progress for aid recipients.
• Use a student management system to input and maintain records and generate reports.
• Analyze program operations, ensure compliance with policies, and provide guidance to students.
• Attend meetings and public presentations on program topics.
• Maintain confidential student files per FERPA.
• Assist in grant preparation and occasional front desk coverage.
• Supervise work-study staff as needed.
• Model professionalism and respect in all interactions.
• Comply with district policies and collective bargaining agreements.
• Support Spokane Colleges’ strategic plan and perform other duties.

Skills

Communication skills

Interpersonal skills

Customer service

Organizational skills

Attention to detail

Education

Associate degree or equivalent

Bachelor's degree preferred

Tools

PeopleSoft

Banner

Microsoft Office

Job description

Location:Spokane CC Main Campus Spokane

Department:SCC Student Success/Career Services

Salary Range: $3,827 - $5,111

Starting salary for this position is: $3,827 (Monthly) Employees hired at the entry step of this range receive salary step advancement after six months and every 12 months thereafter. An employee hired at anything higher than the entry step of the range will have salary step advancement after 12 months and every 12 months thereafter until they reach the top of the salary range. Each salary step advancement will be approximately a 5% increase.

About Us

Spokane Community College, part of Spokane Colleges, serves 15,000 students with career technical, liberal arts, and adult education programs in Spokane and surrounding rural communities.

Applications will be accepted until 4:00 p.m. PST on 10/05/2026. The application process will not be available after this time. To ensure consideration make sure your application is completed and submitted as soon as possible. Applications will only be accepted prior to 4:00 p.m. on the closing date.

About theWorkforce Transitions Specialist (Program Specialist 2)

JOB SUMMARY

Under the general supervision of the Workforce Transitions Manager, the Workforce Transitions Specialist helps eligible students find funding for college. This position provides information and referrals to students, processes applications, determines eligibility, issues awards, and performs other Workforce related tasks.

The Workforce Transitions Specialist coordinates specialized aspects of the administration of several Workforce Transitions programs: Worker Retraining (WRT), WorkFirst (WF), Basic Food & Employment Training (BFET), Opportunity Grant (OG), Student Emergency Assistant Grant (SEAG), and Supporting Students Experiencing Homelessness Grant (SSEH).

DUTIES AND RESPONSIBILITIES

• Coordinate and monitor Workforce programs. Determine file completion, verify applicant data, determine eligibility for student financial aid programs, award aid, and reconcile accounts. *
• Provide consumer information regarding financial aid programs, entry services, workshops, support services, etc., to students, staff, and external agencies. May travel throughout the region to provide information. *
• Develop internal quality assurance procedures, training materials, documents, forms, and guidelines as needed for the programs. Provide training to students and cross-train staff as needed. *
• Determine the needs of students and the priority of their needs and schedule accordingly. Interpret federal, state, and institutional regulations related to the assigned programs. *
• Determine quarterly and annual academic progress status for financial aid and tuition assistance recipients. *
• Utilize a student management system to input and maintain student records and create, track, and reconcile various reports needed to ensure timely awarding of grant funds, balance budgets, and ensure compliance with program reporting requirements. *
• Analyze program operations and performance. Ensure compliance with program policies, procedures, practices, rules and regulations. Provide assistance, counseling, and direction to students as needed. *
• Attend meetings or conferences as the program representative. Develop and make public presentations on program-related topics. *
• Maintain electronic documents and files for the Workforce Transitions office. Maintain the confidentiality of student files and records per FERPA guidelines. *
• May assist in the preparation of grants.
• May assist at the front desk in times where coverage is needed.
• May supervise work-study student employees as needed.
• Model professional decorum and mutual respect in all personal interactions. *
• Comply with district policies, procedures, and directives, state and federal regulations, orders and statutes, and collective bargaining agreements. *
• Support and advance Spokane Colleges’ strategic plan, and perform other duties as assigned. *

* Indicates this is an essential duty.

COMPETENCIES

• Manages Complexity
• Decision Quality
• Action Oriented
• Ensures Accountability
• Drives Results
• Collaborates
• Instills Trust
• Nimble Learning
• Situational Adaptability

Learn more about our competencies.

MINIMUM QUALIFICATIONS

• Associate degree from an accredited institution. OR an equivalent mix of education and experience that demonstrates the candidate meets all required competencies for this position.
• Strong written, verbal, and interpersonal communication skills.
• Experience interpreting policies and procedures based on government regulations.
• Excellent student-centered customer service.
• Outstanding organizational and attention to detail skills.
• Experience working with student/client records.
• Intermediate to advanced skills with Microsoft Office products.

DESIRED QUALIFICATIONS

• Bachelor's degree or higher from an accredited institution.
• Two or more years of related experience.
• Experience with a student management system, e.g., PeopleSoft, Banner.
• Familiarity with funding programs such as Worker Retraining, WorkFirst, BFET, or Opportunity Grant.
• Knowledge of Spokane Colleges’ vocational education programs.

PHYSICAL REQUIREMENTS

• Work is performed in a normal, temperature-controlled office environment with frequent interruptions and background noise.
• Work is sedentary in nature.
• Frequent use of computers, visual focus and strain, and repetitive hand/wrist/finger motions and manipulation.
• Work directly with students/clients.
• Must answer questions on demand by phone, in person, or electronically.

CONDITIONS OF EMPLOYMENT

• Full-time schedule (12 months, 40 hours a week).
• 6-month probationary period.
• This position is overtime eligible.
• Criminal background check is required.Ability to travel locally.
• This position is covered under a collective bargaining agreement. Membership is optional.

Person hired must be able to provide acceptable documentation of U.S. Citizenship or lawful authorization to work in the United States. This is an absolute condition of employment. An offer of employment will not carry with it any responsibility or obligation on the part of the district to sponsor an H1-B visa. In addition, the Spokane Colleges maintain a drug-free work environment and prohibits all smoking in the college buildings and state-owned vehicles. Must be able to successfully work in and promote a multicultural work and education environment.

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position. Once an applicant is chosen for a position, they are required to complete and submit a declaration regarding sexual misconduct and investigation per state law.

Benefits Information

Medical, dental, life and long term disability insurance benefits are provided as currently administered under Public Employees Benefits Board; WA State Retirement Plan; vacation and sick leave begin to accrue at the rate of 11.33 hours vacation and 8 hours sick leave per month, upon employment. (For positions that are less than full time, leave accruals will be prorated to the percentage of the position.) This position is designated a bargaining unit position and union membership is not a condition of employment. Leave accruals and usage are governed by the WFSE collective bargaining agreement.

Public Employees Benefits Board

Additional benefits information

Required Application Materials

To qualify for consideration, applicants must meet required competencies and submit a complete application packet, which includes the following:

• Cover letter - addressing your qualifications relevant to the responsibilities of this position.
• Resume.
• References- the names, phone numbers, and emails of three professional references.

For questions regarding a job application or the hiring process, or if you require an accommodation during the application or interview process, please contact HR at [e-mail].

Equal Opportunity Institution

Spokane Colleges provides equal opportunity in education and employment and does not discriminate on the basis of race, color, creed, religion, national origin, citizenship or immigration status, age, sex, pregnancy or related conditions, sexual orientation, gender identity or expression, marital status, genetic information, disability, veteran or military status, or use of a trained guide dog or service animal. Spokane Colleges complies with applicable federal and state civil rights laws, including Titles VI and VII of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, the Americans with Disabilities Act, and Washington state nondiscrimination laws.

Direct all inquiries or grievances regarding access, Title IX, ADA, equal opportunity compliance, and/or grievances to: Frederick Davis, MA Chief Human Resources Officer Spokane Colleges P.O. Box 6000, MS1004 Spokane, WA. 99217-6000 509-434-5040 / [e-mail].