Language Access & Interpreter Services Coordinator

Premier Health Partners; Dayton (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

Premier Health Partners seeks a System Interpreter Services Coordinator to lead our interpreter services program across Miami Valley Hospital and affiliated sites. The role ensures LEP and Deaf/HH patients receive timely language support in line with policies and federal law, reporting to the Director of Organizational Learning/Patient Experience.

The position involves coordinating scheduling, vendor management, quality monitoring, compliance, reporting, and staff education, with opportunities

Qualifications

• Associate degree required.
• Bachelor’s Degree preferred.
• Medical Spanish interpreter certification or field experience.

Responsibilities

• Oversee interpreter services across hospital campuses and affiliated locations.
• Develop and maintain interpreter services policies, procedures, and compliance standards.
• Supervise scheduling and coordinate services with external vendors.
• Monitor service quality, utilization, costs, and patient satisfaction metrics.
• Provide Spanish interpretation and translation services as needed.
• Coordinate translation of patient-facing materials.
• Educate staff on language access requirements and culturally competent care.
• Support resolution of patient concerns related to interpreter services.
• Ensure compliance with applicable state, federal, and regulatory requirements.
• Prepare reports on program performance, utilization, and expenses.

Skills

Bilingual English/Spanish

EPIC system

Project management

De-escalation & conflict resolution

Staff training

Interpersonal communication

Budget & scheduling

Data management

Microsoft Office

Cultural competence

Education

Associate degree

Bachelor’s degree preferred

Medical Spanish interpreter certification

Tools

EPIC

Job description

Premier Health Partners seeks a System Interpreter Services Coordinator to lead our interpreter services program across Miami Valley Hospital and affiliated sites. The role ensures LEP and Deaf/HH patients receive timely language support in line with policies and federal law, reporting to the Director of Organizational Learning/Patient Experience.

The position involves coordinating scheduling, vendor management, quality monitoring, compliance, reporting, and staff education, with opportunities