Bilingual Interpreter Services Coordinator

Premier Health; Dayton (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Premier Health is seeking a System Interpreter Services Coordinator at Miami Valley Hospital to lead the organization’s interpreter services program for LEP and deaf/hard-of-hearing patients. You will manage scheduling, vendor coordination, quality monitoring, compliance, and staff education to ensure timely, high-quality language access.

You will collaborate with internal teams and external agencies, develop training and policies for culturally competent care, and analyze data to drive

Qualifications

• Associate degree required.
• 1 to 3 years of job-related experience.
• Bachelor’s Degree preferred.
• Medical Spanish interpreter certification or experience is a plus.

Responsibilities

• Oversee interpreter services across all hospital campuses and affiliated locations.
• Develop and maintain interpreter services policies, procedures, and compliance standards.
• Supervise interpreter scheduling and coordinate services with external vendors.
• Monitor service quality, utilization, costs, and patient satisfaction metrics.
• Provide Spanish interpretation and translation services as needed.
• Coordinate translation of patient-facing materials.
• Educate staff on language access requirements and culturally competent care.
• Support resolution of patient concerns related to interpreter services.
• Ensure compliance with applicable state, federal, and regulatory requirements.
• Prepare reports on program performance, utilization, and expenses.
• Perform other duties as assigned.

Skills

EPIC

Project management

De-escalation

Scorecards

English

Spanish

Interpersonal skills

Cultural competency

Communication

Education

Associate degree

Bachelor’s degree preferred

Tools

EPIC

Microsoft Office

Job description

Premier Health is seeking a System Interpreter Services Coordinator at Miami Valley Hospital to lead the organization’s interpreter services program for LEP and deaf/hard-of-hearing patients. You will manage scheduling, vendor coordination, quality monitoring, compliance, and staff education to ensure timely, high-quality language access.

You will collaborate with internal teams and external agencies, develop training and policies for culturally competent care, and analyze data to drive