Language Access Analytics Program Manager

Advocate Health; Oak Brook (IL); Hybrid; USD 130,000 - 180,000; Full time

Job summary

Advocate Health seeks a highly experienced, data-driven leader to head Language Access Interpreter Services analytics, BI, and data strategy. The role prefers candidates located in IL, GA, NC, or WI where Advocate operates.

Requirements include a Bachelor's in a relevant field, 7+ years in healthcare data analytics with enterprise BI management, and strong Power BI, SQL, and Excel skills. Hybrid work is offered with enterprise reporting responsibilities across departments.

Qualifications

• Bachelor's degree required in data analytics, BI, healthcare administration, or related field.
• Master's degree preferred in data science, business analytics, healthcare informatics, or related field.
• Data analytics certifications preferred (Power BI, Tableau, SQL).
• Advanced data analytics certifications preferred in healthcare.

Responsibilities

• Lead the enterprise data, BI, and analytics strategy for Language Services.
• Develop and manage performance dashboards, reports, and visualizations for decisions.
• Provide data-driven insights and actionable recommendations to AVP leadership.
• Design and maintain data governance frameworks, standards, and QA processes.
• Manage enterprise reporting including KPIs, SLAs, utilization metrics, and financials.
• Partner with functional areas to identify data needs and build reporting solutions.
• Lead trend analysis, forecasting, and predictive analytics for planning.
• Collaborate with IT on data integration, warehouse design, and connectivity.
• Develop analytics tools (Power BI, Excel, SQL) for the department.
• Support business case development with ROI modeling and impact assessment.
• Ensure data accuracy, security, and reliability across systems.
• Train stakeholders on data literacy and self-service reporting.
• Manage ad hoc data requests for leadership and operations.

Skills

Power BI

SQL

Advanced Excel

Data visualization

Data governance

Forecasting

Predictive modeling

Stakeholder management

ETL & data warehousing

ROI modeling

Communication & presentation

Project management

Healthcare data analytics

Education

Bachelor's degree in data analytics, BI, healthcare admin

Master's degree preferred in data science / healthcare informatics

Tools

Power BI

Tableau

SQL

Excel

Job description

Highly experienced data driven candidate to lead the Language Access Interpreter Services enterprise data, business intelligence, and analytics strategy.Prefer a candidate in GA, IL, NC or WI (where we are located).

Education

• Bachelor's degree is required in data analytics, business intelligence, healthcare administration, or related field.
• Master's degree preferred in data science, business analytics, healthcare informatics, or relatedfield.

Certification

• Data analytics or BI certifications preferred (e.g., Microsoft Power BI, Tableau, SQL certifications).
• Advanced data analytics certifications preferred.
• Healthcare analytics or informatics certifications a plus.

Work Experience

• Typically requires 7+ years of progressive experience in data analytics, business intelligence, or healthcare reporting.
• Prefer 7+ years of healthcare data analytics experience with enterprise BI platform management.

Knowledge / Skills / Abilities

• Expertproficiencyin Power BI, advanced Excel, SQL, and data visualization tools.
• Strong data governance and quality management skills for enterprise reporting.
• Advanced analytical skills including trend analysis, forecasting, and predictive modeling.
• Ability to translate complex data into actionable insights and strategic recommendations.
• Experience with healthcare data including operational, financial, and quality metrics.
• Strong stakeholder management skills for partnering across diverse functional areas.
• Data integration knowledge including ETL processes, data warehousing, and platform connectivity.
• Business case development skills include ROI modeling and impact assessment.
• Strong communicationand presentation skills for conveying data insights to diverse audiences.
• Project management skills for managing multiple analytics initiatives simultaneously.

Additional Ideal Knowledge / Skills / Abilities

• Experience building enterprise analytics programs for healthcare operations.
• Experience with healthcare regulatory reporting and compliance analytics.
• Advanced statistical analysis and modeling skills.
• Experience with data science tools (Python, R) for advanced analytics.
• Experience leading data literacy initiatives and building self-service analytics capabilities.

Major Responsibilities

• Lead the enterprise data, business intelligence, and analytics strategy for Language Services.
• Develop and manage performance dashboards, reports, and data visualizations for operational and strategic decision-making.
• Provide data-driven insights and actionable recommendations to AVP leadership and functional leaders.
• Design andmaintaindata governance frameworks, standards, and quality assurance processes.
• Manage enterprise reporting including KPIs, SLAs,utilizationmetrics, and financial performance.
• Partner with all functional areas toidentifydata needs, define metrics, and build reporting solutions.
• Lead trend analysis, forecasting, and predictive analytics to support strategic planning.
• Collaborate with IT on data integration, warehouse design, and platform connectivity.
• Develop and manage analytics tools and platforms (Power BI, Excel, SQL) for the department.
• Support business case development with data analysis, ROI modeling, and impact assessment.
• Ensure data accuracy, integrity, and security across all reporting and analytics systems.
• Train and develop stakeholders on data literacy, dashboard usage, and self-service reporting.
• Manage ad hoc data requests and analysis projects for leadership and operational teams.
• Represent Language Services data and analytics in enterprise reporting and governance forums.

Innovation & Continuous Improvement

• Drive enterprise data analytics strategy and capabilities that enable advanced decision-making across Language Services.
• Develop predictive analytics and forecasting models that inform strategic planning and operational optimization.
• Lead adoption of emerging analytics tools and approaches that enhance data maturity and competitive intelligence.

Revenue Impact & Financial Stewardship

• Provide data-driven financial analysis and ROI modeling thatsupportsstrategic investment and budget decisions.
• Monitor program-level financial metrics and analytics that demonstrate revenue impact and cost optimization results.
• Support business case development with comprehensive data analysis andimpactassessment.

Operational Excellence & Efficiency

• Build enterprise reporting infrastructure and dashboards that inform operational decision-making across all functional areas.
• Establish data governance standards and quality assurance processes that ensure accuracy and reliability of enterprise metrics.
• Support operational teams with analytics and insights that drive continuous improvement and SLA compliance.

Patient Experience & Language Access

• Develop andmonitorenterprise analytics on language access equity, health outcomes, and patient satisfaction.
• Support measurement and reporting of patient experience metrics that demonstrate language access effectiveness.

Physical Requirements and Working Conditions

• Work requiresuseoftelephone/computer and sitting for prolonged periods of time.
• Walking, standing, lifting, bending, reaching, stooping, pushing, and pulling arerequireda moderate amount ofthe time.
• May lift and carry up to 40 pounds on an intermittent basis.
• Mustdemonstratethe ability to communicate with individuals and groups effectively.
• Mustpossesscritical thinking, emotional intelligence, and the ability to concentrate.
• Must be able to work withhighvolume of activities/projects with short deadlines.
• Work is hybrid and requires flexibility working from home office as well as other Advocate Health work locations as required by services provided.

DISCLAIMER

All responsibilities and requirements are subject topossible modificationtoreasonably accommodateindividuals with disabilities.

This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position.Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.