Lane County Program Manager

Youth Era; Eugene (OR); On-site; USD 60,000 - 62,000; Full time

Benefits offered by this job

Employer-paid medical, dental, vision

403b retirement plan

Employee assistance program

Generous paid time off

Job summary

Youth Era in Oregon seeks a Program Manager to lead a dynamic team delivering community-based services to youth and young adults. Reporting to the Drop-In Services Director, you will supervise staff, coordinate schedules, and maintain strong partnerships with families and community partners to ensure impactful services.

The role requires a bachelor’s degree or equivalent leadership experience, travel flexibility, and excellent communication.

Qualifications

• Bachelor’s degree or equivalent leadership/managerial experience.
• Ability to travel and willingness to work evenings and weekends as required.
• Valid driver’s license, reliable vehicle, and car insurance.
• Willingness to update job knowledge by engaging in trainings and reading professional publications.
• Excellent interpersonal and communication skills; ability to work with diverse populations.
• Ability to build collaborative relationships and work independently or in teams.
• Attention to detail, time management, and ability to meet deadlines.

Responsibilities

• Lead, support, motivate, and inspire an energetic team of staff.
• Supervise staff providing community-based services in the assigned area.
• Coordinate meetings, provide coaching, and discipline as needed.
• Maintain communication with youth participants and families.
• Network with community partners and professionals.
• Organize weekly staff meetings and provide supervision.
• Track expenses and time using YE-approved systems.
• Record hours and ensure confidentiality according to policy.

Skills

Interpersonal skills

Public speaking

Time management

Team leadership

Communication

Problem-solving

Independent & collaborative work

Organizational skills

Education

Bachelor’s degree or equivalent leadership/managerial experience

Tools

Microsoft Office

Excel

Google Apps (Gmail, Hangouts, Calendar)

Job description

Youth Era is an Oregon-based nonprofit dedicated to creating positive, lasting change for young people and the systems that support them. We provide peer-based services and programs that empower young people, strengthen communities, and help create systems that better meet the needs of youth and young adults.

Our work is rooted in connection, lived experience, and the belief that young people deserve to have a meaningful voice in the services and systems that impact their lives. Through collaboration with young people, staff, community partners, and organizations, Youth Era reaches thousands of individuals each year.

• We offer 100% employer-paid comprehensive medical, dental, and vision group health insurance.
• Take advantage of our 403b retirement plan.
• Access our employee assistance program.
• Generous paid time off plan.

Are you interested in using your lived experience to support young people navigating mental health and life challenges? We’re looking for people with firsthand experience in areas such as mental health, addiction and recovery, juvenile justice, Oregon Youth Authority, foster care, education, or LGBTQ+ communities who want to use their experience to connect with and support others.

We do require applicants to provide a cover letter as it allows them to showcase their personality, passion, and specific qualifications for the position they are applying for.

Research shows that women and BIPOC candidates may be less likely to apply unless they meet every listed qualification. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply. We value diverse experiences and consider equivalent combinations of skills, education, and experience.

JOB OVERVIEW

Position Title: Program Manager

Offered Benefits: Employer Covered Medical, Vision, and Dental

Work Schedule: 40 hrs/wk (1.0 FTE)

Reporting to the Drop-In Services Director, the Program Manager is responsible for leading, supporting, motivating, and inspiring an energetic team of staff. This position supervises staff that provide community-based services in their assigned area or region. As a supervisor, the program manager is required to assign duties, schedule meetings, provide coaching, and discipline employees as needed. Furthermore, the Program Manager is tasked with maintaining communication with youth participants and their families, as well as networking and building relationships with community partners and professionals.

Sign-On Bonus: This position is eligible for a $2,000 sign-on bonus with a 12-month employment commitment.

SPECIFIC RESPONSIBILITIES INCLUDE:

• Sharing lived experience to provide peer support to young adult participants and helping them navigate the system(s) they participate in (mental health, addiction/recovery, incarceration/juvenile justice, Oregon Youth Authority, foster care, education, LGBTQ+, etc.);
• Organizing and executing additional meetings or communication regarding support, resources, and crisis intervention as may apply;
• Meeting with youth and their families during the enrollment phase to review expectations and address questions;
• Acting as a partner and an intermediary between formal mental health staff and peers by providing/advocating for recovery-based services, assisting young people in receiving services that suit their recovery, meeting with providers to improve relations, and role modeling effective problem-solving skills;
• Managing and facilitating youth groups, which may include the creation of weekly curriculum topics, coordination of guest speakers, leading youth activities, and provision of transportation to youth participants;
• Documenting and reporting cases of abuse or neglect to the Oregon Department of Human Services;
• Collecting paperwork and complying with confidentiality procedures, tracking attendance of youth and volunteers, and inputting data into data tracking software;
• Organizing and executing weekly staff meetings, providing supervision to team regularly, and reporting to and communicating with supervisor;
• Attending weekly staff meetings, reporting to and communicating with supervisor;
• Traveling to attend one-on-ones, community meetings, and when necessary;
• Networking and maintaining positive relationships with community partners and agencies, tabling at community events, and presenting;
• Tracking of expenses/mileage on a YE-approved expense tracking program (currently Tallie);
• Recording hours worked into YE-approved time tracking program (currently TimeTracker);
• Complying with all current policies as written in the Youth ERA Employee Policy Manual; and
• Performing other assigned duties.

REQUIREMENTS:

• Bachelor’s degree or equivalent leadership or managerial experience.
• Ability to travel and willingness to work evenings and weekends as required.
• Valid driver’s license, reliable vehicle, and car insurance.
• Willingness to update job knowledge by participating in educational opportunities, reading professional publications, maintaining professional networks, and attending trainings.

PROFESSIONAL COMPETENCIES:

• Excellent interpersonal skills, including the capacity to communicate and, work effectively with individuals from diverse backgrounds and cultures.
• Ability to build/sustain collaborative working relationships with staff, supervisors, and others as appropriate.
• Willingness to address and work to eliminate personal biases and prejudices.
• Ability to work independently and collaboratively.
• Demonstrated social/situational problem-solving skills.
• Demonstrated ability to manage people and programs and develop strategies to achieve operating goals.
• Ability to pay strong attention to detail, analyze information, and remain results-driven.
• Ability to meet strict deadlines, manage time effectively, multitask, and prioritize work.
• Outstanding oral/written communication skills and strong organizational skills.
• Excellent advocacy and public speaking skills.
• Ability and willingness to learn about youth culture and the organization's history, mission, demographics, programs, etc. in order to persuasively articulate how Youth ERA distinguishes itself from peer organizations.
• Proficiency in the use of computers, their routine software applications (i.e. Microsoft Office, Word, and Excel), and Google applications (i.e. Gmail, Hangouts, and Google Calendar).

PREFERRED QUALIFICATIONS:

• Understanding of peer-support, youth advocacy, and the youth movement and the ability to discuss it intelligently with professionals and the public.
• Familiarity with and understanding of the Youth Bill of Rights and support principles, youth and young adult culture, and issues affecting families (i.e. mental health, juvenile justice, child welfare, etc.) across the country.
• Identification as a peer with lived experience in youth/young adult-serving systems (i.e. mental health care, addiction/recovery, juvenile justice, Oregon Youth Authority, foster care).
• Marketing and/or community outreach experience
• Multilingualism (especially in Spanish and English).

PREFERRED CERTIFICATIONS:

• First Aid Certification
• Cardiopulmonary Resuscitation (CPR) Certification

EEOC Statement

At Youth ERA, we are committed to providing equal employment opportunities to all our employees and applicants for employment. We strictly prohibit any form of discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all aspects of employment, including but not limited to recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We believe in creating a workplace that values diversity, promotes inclusivity, and respects the rights of all individuals.

The pay range for this role is:

60,000 - 62,400 USD per year (Training & Lane County Offices )