Landscaping Account Manager

W3Global

Lake Zurich (IL)

On-site

USD 65,000 - 90,000

Full time

34 hours ago

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with match

PTO

Holiday pay

Tuition reimbursement

Professional development

Team-oriented environment

Company vehicle

Job summary

W3Global is seeking an experienced Landscaping Account Manager - Client Relations to grow existing accounts, develop new business, and build long-term relationships with residential, commercial, and multi-family clients in Illinois. The role blends sales, client management, and field coordination.

You will work with sales and operations to deliver landscape solutions, manage proposals, site visits, and customer communications while upholding service standards and driving revenue growth.

Qualifications

3–5 years of sales or account management experience.
3–5 years in landscaping industry with commercial, multi-family, or HOA sales experience.
Strong knowledge of landscaping services and customer requirements.
Excellent communication, negotiation, and closing skills.
Valid driver's license with company insurance requirements.

Responsibilities

Develop and pursue new sales opportunities within an assigned territory.
Generate new business through calls, emails, and meetings.
Meet and exceed sales and revenue goals.
Build relationships with commercial, multi-family, HOA clients.
Identify opportunities to upsell and expand services.
Coordinate site visits, prepare estimates and proposals.
Manage sales process from prospecting to closing.
Convert one-time customers into long-term clients.
Serve as liaison between clients, sales, and operations.
Understand client needs and recommend landscaping solutions.
Attend client meetings and site reviews.
Document agreements and change orders clearly.
Collaborate with supervisors and field teams to meet client expectations.
Assist with project scheduling and reviews.
Create watering maps and irrigation schedules.
Monitor snow/ice needs and advise on services.
Conduct site inspections and quality-control checks.
Identify issues and coordinate corrections.

Skills

Sales & Account Management

New Business Development

Customer Relationship Management

Negotiation & Closing

Communication

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Landscaping Account Manager - Client Relations

Department: Sales

Job Type: Full-Time, Salaried, Exempt

Reports To: VP of Sales

Position Overview

We are seeking an experienced and motivated Landscaping Account Manager - Client Relations to join our sales team. This role is responsible for growing existing accounts, developing new business, and building strong, long-term relationships with residential, commercial, and multi-family clients.

The ideal candidate will have proven sales and account management experience within the landscaping industry, with a strong understanding of commercial, multi-family, and HOA landscaping services. This position combines sales, client relationship management, project coordination, and field operations.

Key Responsibilities

Sales & Business Development

Develop and pursue new sales opportunities within an assigned territory.
Generate new business through cold calling, warm outreach, email, and in-person meetings.
Meet and exceed established sales and revenue goals.
Build and expand relationships with commercial, multi-family, HOA, and other property-management clients.
Identify opportunities to upsell and expand services within existing accounts.
Conduct property/site inspections to identify enhancement and service opportunities.
Measure properties, prepare estimates and contracts, present proposals, and manage the sales process from prospecting through closing.
Convert one-time customers into long-term clients through strong service and consistent follow-up.

Client Relations

Build and maintain strong relationships with customers throughout the project lifecycle.
Serve as the primary liaison between clients, sales, field operations, and internal teams.
Understand client needs and recommend appropriate landscaping solutions.
Discuss design options and make adjustments based on customer requirements.
Attend client meetings, property walkthroughs, and site reviews.
Maintain clear written documentation of agreements, change orders, decisions, and follow-up items.

Project Coordination & Operations

Collaborate with construction supervisors, designers, foremen, and field teams to ensure projects meet client expectations.
Participate in production meetings and assist with project scheduling.
Review project requirements, site conditions, and special instructions with operations teams.
Create and manage watering maps and irrigation schedules for commercial and multi-family properties.
Monitor snow and ice management needs and communicate service recommendations to clients.

Field Management & Quality Assurance

Conduct site inspections before, during, and after project completion.
Monitor project progress and ensure work meets company and customer standards.
Identify and troubleshoot field issues and work with supervisors and foremen to develop solutions.
Perform final quality-control inspections and coordinate any necessary corrections before project closeout.

Required Qualifications

3-5 years of sales or account management experience.
3-5 years of experience in the landscaping industry, with commercial, multi-family, or HOA sales experience required.
Strong knowledge of landscaping services and customer requirements.
Working knowledge of horticulture and plant identification.
Strong customer service, relationship-building, and negotiation skills.
Proven ability to develop new business and grow existing accounts.
Strong presentation, communication, and closing skills.
Excellent organizational and time-management abilities.
Proficiency with Microsoft Office and general computer applications.
Valid driver's license that meets company insurance requirements.
Ability to pass a pre-employment drug screening.
Strong English communication skills; bilingual Spanish is a plus.

Preferred Qualifications

Bachelor's degree with 3-5 years of relevant experience, or an equivalent combination of education and experience.
Strong turf management knowledge.
Experience working with commercial property managers, HOAs, and multi-family communities.
Established relationships within the landscaping or property-management industry.

Core Competencies

Customer-focused and relationship-driven
Strong sales and business development mindset
Professional and confident communication
Effective negotiation and presentation skills
Strong problem-solving abilities
Highly organized and detail-oriented
Self-motivated and results-driven
Ability to work independently and collaboratively
Comfortable working in a fast-paced, field-oriented environment

Work Environment

This position combines office work, client meetings, and on-site property visits. The Account Manager will regularly interact with field teams and visit active job sites and customer properties.

The role may involve exposure to outdoor weather conditions, noise, and active work environments. Occasional evening or after-hours client meetings and walkthroughs may be required.

Standard office hours are generally 8:00 a.m. to 5:00 p.m., with seasonal schedule adjustments possible during the winter months.

Physical Requirements