Landscape Maintenance & Snow Manager

Western DuPage Landscaping, Inc.; Naperville (IL); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

Company vehicle or allowance

Performance bonus

Full benefits

401k with employer matching

Job summary

Western DuPage Landscaping, Inc. is seeking an experienced leader to oversee maintenance, projects, and snow divisions in Naperville.

You’ll train supervisors, account managers, and customer service teams, owning safety, quality, and profitability across seasons. Ideal candidates have 5+ years in landscape ops and 3+ years managing teams, with proven snow-operations leadership, budget accountability, and LMN proficiency.

Qualifications

• 5+ years in green-industry / landscape operations with 3+ years leading teams
• Experience leading client-facing account management and/or customer service functions
• Proven experience running snow & ice operations in a Snowbelt market
• Track record of budget and gross‑margin accountability
• Strong people leadership—hiring, coaching, accountability, turnover reduction
• Proficiency with LMN for job costing, scheduling, and estimating
• Availability for 24/7 responsiveness during snow events
• Valid driver’s license

Responsibilities

• Lead, coach, and develop your crew supervisors, account managers, and customer service team
• Evaluate and implement safety system strategy
• Run regular one-on-ones and team meetings with clear expectations
• Build leadership bench by hiring, onboarding, and training direct reports
• Drive morale, retention, and accountability across the team
• Hold the team to revenue and gross‑margin targets
• Track labor, equipment utilization, and materials cost
• Collaborate with sales and estimating to price work for profitability
• Own a personal book of accounts including client relationships and upselling
• Oversee routing, scheduling, and quality control across maintenance accounts
• Grow enhancement/upsell revenue by enabling supervisors and crews to spot opportunities
• Ensure snow operations are planned, staffed, and executed safely and on budget
• Manage metrics weekly and implement repeatable processes
• Use data-driven tools to run the business
• Deliver proven client satisfaction and retention

Skills

Green industry experience

Leadership

Snow operations

LMN proficiency

Budget & margins

Driver's license

Tools

LMN software

Job description

This is a leadership role accountable for the performance of maintenance, projects and snow divisions.You'll lead and develop your supervisors, account managers, and customer service team, own the systems and standards that drive quality and profitability through every season, and bring the hands‑on credibility that earns respect in the field when the work demands it.

If you've grown through roles like Branch Manager or Operations Manager and are ready to run a profitable operation, developing your team into high performers, and being the person the team counts on — we want to talk to you.

What You'll Own

Lead & Develop the Team

• Lead, coach, and develop your crew supervisors (who direct the crew leaders and field teams), your account managers, and your customer service team
• Evaluate & produce safety system strategy.
• Run consistent one‑on‑ones and team meetings; set clear expectations and follow through
• Build a strong leadership bench — hire, onboard, train, and evaluate your direct reports and support their development of the teams below them
• Drive morale, retention, and a culture of accountability and pride in the work across the team.

Owns Profitability

• Hold the team accountable to its revenue and gross‑margin targets
• Track job and route costing against estimates; identify and close margin gaps
• Manage labor hours, equipment utilization, and materials cost
• Partner with sales and estimating to ensure work is priced to win and to profit
• Owns and manages a personal book of accounts, including client relationship management, selling and upselling, prospecting for new business, and account retention.

Run Maintenance & Enhancement Operations

• Own routing, scheduling, and quality control across all maintenance accounts
• Ensure every property meets our quality standard, consistently and on schedule
• Grow enhancement/upsell revenue by equipping your supervisors and crews to spot opportunities and ensuring quotes are generated and followed up
• Drive client satisfaction and retention through your account management and customer service team

Lead Snow & Ice Operations (Seasonal)

• Serve as the single owner of snow operations — planning, staffing, routing, equipment readiness, and storm‑event execution
• Manage on‑call rosters, subcontractors, salt/materials inventory, and 24/7 event coordination
• Ensure accurate documentation, site logs, and billing for every event
• Deliver safe, reliable, on‑budget service that protects client relationships

Manage by the Numbers

• Own and report key metrics weekly
• Build and enforce repeatable processes for maintenance and snow operations
• Use LMN and related tools to run the business on data, not guesswork

What Success Looks Like

• The team consistently hits its revenue and gross‑margin targets
• Supervisors, account managers, and crews are well‑led, well‑trained, and accountable
• Clients are retained and satisfied, supported by a responsive account management and customer service team
• Snow events are executed safely, on time, and on budget
• Enhancement revenue grows year over year
• The team runs smoothly and proactively, without day‑to‑day fires reaching ownership

What You Bring

• 5+ years in green‑industry / landscape operations, including 3+ years leading teams through supervisors or managers (e.g., as a Branch Manager, Operations Manager, or Division Manager)
• Experience leading client‑facing account management and/or customer service functions
• Proven experience running or co‑running snow & ice operations in a Snowbelt market
• A track record of budget and gross‑margin accountability
• Strong people‑leadership skills — hiring, coaching, holding others accountable, and reducing turnover
• Proficiency with LMN (Landscape Management Network) for job costing, scheduling, and estimating
• Comfort managing an operation by the numbers
• Availability for 24/7 responsiveness during snow events
• Valid driver's license

Nice to Have

• Experience building or rebuilding a maintenance or snow division
• A calm, decisive leadership presence under pressure
• A systems-and-process mindset
• Bilingual (English & Spanish)
• Base salary: starting at $90,000, compensation commensurate with experience
• Performance bonus tied to team revenue and gross‑margin targets
• Company vehicle or allowance, phone, and full benefits
• A leadership seat with real autonomy in a growing, well‑run company
• Insurance Offerings: Health, Dental, Vision, Life, & Additional Life
• 401k after 1 year with employer matching program