Landscape & Snow Account Manager

Jilian Booth, LLC.; Lee (NH); On-site; USD 65,000 - 85,000; Full time

Job summary

A landscaping service provider in New Hampshire is looking for a Landscape & Snow Account Manager to oversee portfolio growth and client relationships. The role requires strong customer service skills, effective team management, and the ability to meet specific sales targets. Responsibilities include maintaining schedule adherence, ensuring quality service, and driving profitability in a dynamic environment. The ideal candidate will have experience in landscaping operations and a proven ability to foster customer loyalty.

Qualifications

• Experience in managing customer accounts and meeting sales targets.
• Ability to lead and train maintenance teams effectively.
• Strong understanding of service operations and customer satisfaction.

Responsibilities

• Maintain and grow customer portfolio by ensuring quality standards.
• Coordinate daily operations with management and crew.
• Manage sales and upsell services to existing clients.

Skills

Customer service

Team management

Sales proficiency

Quality assurance

Operational coordination

Job description

JOB TITLE: Landscape & Snow Account Manager

COMPANY: Confidential

GOAL

• Maintain and grow The Difference Landscape’s portfolio by providing prompt customer service, ensuring quality standards and meeting determined profitability/sales goals.

MAIN OBJECTIVES:

• Maintain existing and onboard new clients
• Manage day to day operations for your assigned maintenance team and client base
• Make sure each crew is maintaining quality standards at their designated sites through proper education and training
• Proactive Customer Service- Customer inquiries must be answered within 24-48 hours
• Safety culture established and reinforced with the staff
• Grow division and maintain existing customer base – Customers for life
• Jobs come in on budgeted hours to produce profitability
• Upsell over base contract revenue by 25% at higher rates.

RESPONSIBILITIES:

SALES

• Meet with new and existing customers on designated days to sell new work and upsell existing customers. Upsell goal is a min of 25% of main contract with higher hourly rates
• Meet or exceed revenue goal
• Meet or exceed enhancement sales quota goal of 250K
• Responsible to renew each of your assigned clients during the Fall and Winter to a 95% retention rate
• Manage a book of business ranging from $750k - $1.25M

KPI’s

• 55% GP on all sales
• 95% Renewal rate

OPERATIONS

• Coordinating with operations manager on a daily basis to make sure crews are sticking to schedule and completing work in set man hours determined for each job
• Daily-maintain and update your schedule for your crews and communicate to them during the pre-day prep at the end of the day.
• Ensuring quality standards on all properties and exceeding customers’ expectations
• Be in the yard am/pm helping crews get out of door in a timely manner and to reduce non-billable time
• Keep shop, yard and maintenance area clean and organized
• Answering and clarifying scope of jobs with crews for each day.
• Include proper tools needed, clear understanding of tasks to be accomplished and time allotted to complete the job (man-hours).
• At the end of each day:
• Review days’ work and approve all Aspire time. Include ALL materials used and delineate ALL over contract work with description, time used, and materials separate from regular work in “job notes”.
• Pre-day Prep-Preview tomorrow’s job assignments, tool, equipment and material needs. Crews to empty and load trucks for tomorrow before they leave for the day.
• Insure all truck DOT logs are being completed daily.
• Manage upkeep of maintenance tools and equipment and make sure in good, proper working order
• 1 on 1 with crew leaders weekly to make sure staying on task, timely completion of jobs and informed with any other issues that may arise
• Job costing of all jobs to make sure production remains profitable
• Communication devices – manage assigned e-mail, cell phone and landline to ensure customer requests are handled in a professional and timely manner
• Manage a snow area in the winter
• Personnel
• Field supervision
• Monitor
• Quality workmanship
• Crew efficiency- achieve or exceed goals set for the day.
• Work with crews to train them in the proper techniques of doing each task
• Ensure that all staff adheres to the company policies and procedures, such as uniform policy, PPE, cleaning out trucks daily, etc.
• Written Performance reviews for all crew leaders, mid-season and early Dec.
• Holding staff accountable and relaying disciplinary action to Operations Manager
• Monitor GPS tracking on trucks
• Show scorecards to foremen to show their efficiency
• Develop and/or maintain the most efficient approach to all tasks for every maintenance crew
• Shop management
• Communicate with the Operations Manager to be sure that preventative maintenance is being done per the MFG. schedule.
• Repairs and safety issues are addressed as quickly as possible.
• All equipment is kept in clean condition and promote proper use and training for all equipment.
• Yard/shop
• Neat, clean and organized. Communicate with Ops Manager materials that need to be restocked
• Customers
• Customer Service- Check in with clients while on site to see if any special items need attention while you or the crews are on site.
• Suggest potential upsells and enhancements to the property and proposals for the client.
• Keep clients informed of changes in schedule, problems on the site, etc.
• Estimated/sales of maintenance related jobs with accuracy
• Send out contract renewals for both maintenance and snow
• Make routine quality checks to ensure customer satisfaction
• Safety
• Weekly or at least Monthly safety meeting using NALP materials
• Ensure all employees are using and wearing Personal Protective Equipment and all safety switches and safeguards are always operational.
• Prevent any unsafe practices or reckless job practices

Job requirements

Job schedule changes based on season:

-June - snowfall – M-F approx 50 hr/wk

-Snowfall - March - 40 hr/wk on non-snow weeks, schedule can change when it snows.

The Company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.