Landscape Maintenance Regional Manager Shreveport LA

Rotolo Consultants, Inc.; Bossier City (LA); Sur place; USD 65 000 - 75 000; Plein temps

Avantages offerts par ce poste

Monthly Vehicle Allowance

Company Phone

Comprehensive Insurance

401K plan with partial match

Paid Vacation and Sick Leave

Résumé du poste

A leading landscaping company in Bossier City is seeking a Regional Manager to enhance customer experiences and direct Area Managers. The ideal candidate has a Bachelor's Degree and 3-5 years of related experience. Responsibilities include managing overall service quality, conducting audits, and ensuring customer satisfaction. Compensation ranges from $65,000 to $75,000 annually, along with benefits like vehicle allowance and comprehensive insurance options.

Qualifications

• 3-5 years of related industry experience.
• Ability to obtain relevant industry certifications within 12 months.
• Valid driver's license and clean Motor Vehicle Record.

Responsabilités

• Manage overall customer experience while collaborating with Area Managers.
• Conduct regular site audits to ensure quality standards.
• Oversee prompt response to customer issues and manage resolutions.

Connaissances

Business management

Accounting skills

Customer experience management

Communication

Formation

Bachelor's Degree

Outils

Computers

Multi-line telephone system

Description du poste

Rotolo Consultants, Inc. (RCI) is looking for talented individuals seeking to join one of North America’s fastest-growing landscaping companies. If you are looking for a rewarding career with constant professional development and growth- look no further. Join RCI and grow the future with us!

AS A REGIONAL MANAGER

You will be responsible for the overall customer experience while working closely with Area Managers to ensure the delivery of contracted services as promised and within budget.

Department: Landscape Maintenance

Reports To: Division Manager

FLSA Status: Exempt

REGIONAL MANAGER DUTIES INCLUDE

• Manage and direct Overall Customer Experience
• Direct initial Site Assessments to determine what our program will fix and won’t
• Lead new customer orientation. Align customer expectations with program deliverables: Who, What, When, Why
• Manage overall program execution according to SOS
• Perform regular site audits to ensure quality standards
• Create and manage Opportunity Pipeline per property
• Work with customer to establish annual enhancement budget
• Photo document growth and improvement of key areas per property annually
• Proactively communicate property issues, upcoming services, etc. w/ Customers and AMs
• Oversee prompt response to customer generated issues and manage appropriate resolution
• Conduct annual contract review and renewal with customers
• Direct and assist Area Managers daily
• Work with Area Managers to meet or exceed property GM budgets
• Participate in meetings and assist Division Manager in overall leadership of the Division
• Other duties may be assigned.

QUALIFICATIONS

• Bachelor’s Degree is preferred.
• 3-5 years related industry experience.
• Will be required to obtain relevant industry certifications within 12 months
• Experience in business management, including basic accounting skills.
• Valid driver’s license and clean MVR.

COMPENSATION / BENEFITS

• $65,000.00 - $75,000.00 per year
• Monthly Vehicle Allowance
• Company Phone
• Medical, Dental, Vision, Liability and several more supplemental insurance options
• 401K plan with partial match*
• Paid Vacation, Sick Leave and Holidays*

EDUCATION

Bachelor or Master’s Degree in Horticulture/ Turf Management or a related field is preferred.

LICENSE

Driver's License (Class E and above) and clear Motor Vehicle Record (MVR).

KEY PERFORMANCE METRICS

• Sales to budget
• GM to budget
• Customer Retention
• Service Quality Score
• Customer Satisfaction Score

EXTRAORDINARY WORK CONDITIONS

• Must maintain regular and reliable attendance at a level acceptable to the company, including the ability to work overtime, holidays, evenings, or weekends as necessary
• Extensive driving within designated work areas
• Must be capable of working outdoors and visiting job sites on a regular basis

EQUIPMENT/ MACHINERY USED

• Computers and peripherals
• Multi-line telephone system

RCI is an Equal Employment Opportunity and E-Verify Employer.

Equal Opportunity Employer, including disabled and veterans.