Landscape Maintenance Regional Manager Management

Rotolo Consultants, Inc.; Birmingham (AL); Sur place; USD 70 000 - 80 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision insurance

Company cell phone issued

Vehicle allowances offered

401K plan with partial match

Paid Vacation, Sick Leave and Holidays

Résumé du poste

Rotolo Consultants Inc. is seeking a Regional Manager to oversee customer experience and manage landscaping services efficiently. The ideal candidate will have 3-5 years of related experience, a bachelor’s degree preferred, and will work closely with Area Managers to ensure service delivery.

This full-time role includes managing customer expectations, conducting audits, and leading orientation for new customers. Compensation ranges from $70,000 to $80,000 per year, along with benefits such as medical insurance and 401K.

Qualifications

• 3-5 years related industry experience required.
• Valid driver’s license and clean Motor Vehicle Record (MVR).
• Will be required to obtain relevant industry certifications within 12 months.

Responsabilités

• Manage and direct overall customer experience.
• Conduct regular site audits to ensure quality standards.
• Create and manage opportunity pipeline per property.
• Oversee prompt response to customer generated issues.

Connaissances

Business management and basic accounting skills

Customer service management

Site assessments

Formation

Bachelor’s Degree in Horticulture/Turf Management or related field

Description du poste

Rotolo Consultants, Inc. (RCI) is looking for talented individuals seeking to join one of North America’s fastest-growing landscaping companies. If you are looking for a rewarding career with constant professional development and growth- look no further. Join RCI and grow the future with us!

AS A REGIONAL MANAGER

You will be responsible for the overall customer experience while working closely with Area Managers to ensure the delivery of contracted services as promised and within budget.

Department: Landscape Maintenance

Reports To: Division Manager

FLSA Status: Exempt

REGIONAL MANAGER DUTIES INCLUDE

• Manage and direct Overall Customer Experience
• Direct initial Site Assessments to determine what our program will fix and won’t
• Lead new customer orientation. Align customer expectations with program deliverables: Who, What, When, Why
• Manage overall program execution according to SOS
• Perform regular site audits to ensure quality standards
• Create and manage Opportunity Pipeline per property
• Work with customer to establish annual enhancement budget
• Photo document growth and improvement of key areas per property annually
• Proactively communicate property issues, upcoming services, etc. w/ Customers and AMs
• Oversee prompt response to customer generated issues and manage appropriate resolution
• Conduct annual contract review and renewal with customers
• Direct and assist Area Managers daily
• Work with Area Managers to meet or exceed property GM budgets
• Participate in meetings and assist Division Manager in overall leadership of the Division
• Other duties may be assigned.

QUALIFICATIONS

• Bachelor’s Degree is preferred.
• 3-5 years related industry experience.
• Will be required to obtain relevant industry certifications within 12 months
• Experience in business management, including basic accounting skills.
• Valid driver’s license and clean MVR.

COMPENSATION / BENEFITS

• $70,000.00 - $80,000.00 per year based on experience and industry-specific certifications/licenses
• Medical, Dental, Vision, Liability and several more supplemental insurance options
• Company cell phone issued
• Vehicle allowances offered
• 401K plan with partial match*
• Paid Vacation, Sick Leave and Holidays*

EDUCATION

Bachelor or Master’s Degree in Horticulture/ Turf Management or a related field is preferred.

LICENSE

Driver's License and clear Motor Vehicle Record (MVR).

KEY PERFORMANCE METRICS

• Sales to budget
• GM to budget
• Customer Retention
• Service Quality Score
• Customer Satisfaction Score

WORK CONDITIONS

• Must maintain regular and reliable attendance at a level acceptable to the company, including the ability to work overtime, holidays, evenings, or weekends as necessary
• Extensive driving within designated work areas
• Must be capable of working outdoors and visiting job sites on a regular basis

RCI is an Equal Employment Opportunity and E-Verify Employer.

Equal Opportunity Employer, including disabled and veterans.