Landscape Maintenance Regional Manager

Rotolo Consultants Inc.; Nashville (TN); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Vehicle allowances

401K plan with partial match

Job summary

Rotolo Consultants Inc. is seeking a Regional Manager to lead customer experience and manage Area Managers in Nashville, TN. This role focuses on service delivery, quality assurance, and customer satisfaction, offering a salary between $65,000 and $75,000 based on experience and certifications.

The ideal candidate will have a Bachelor's Degree and 3-5 years of relevant industry experience. Additional perks include medical benefits, vehicle allowances, and a 401K plan with a match. Join RCI to grow your career in one of North America's fastest-growing landscaping companies.

Qualifications

• Bachelor’s Degree preferred.
• 3-5 years related industry experience required.
• Valid driver’s license and clean MVR.

Responsibilities

• Manage and direct overall customer experience.
• Conduct regular site audits to ensure quality standards.
• Lead new customer orientation and manage expectations.

Skills

Business management

Customer relationship management

Basic accounting

Education

Bachelor's Degree in Horticulture/Turf Management or related field

Job description

Rotolo Consultants, Inc. (RCI) is looking for talented individuals seeking to join one of North America’s fastest-growing landscaping companies. If you are looking for a rewarding career with constant professional development and growth- look no further. Join RCI and grow the future with us!

AS A REGIONAL MANAGER

You will be responsible for the overall customer experience while working closely with Area Managers to ensure the delivery of contracted services as promised and within budget.

Department: Landscape Maintenance

Reports To: Division Manager

FLSA Status: Exempt

REGIONAL MANAGER DUTIES INCLUDE

• Manage and direct Overall Customer Experience
• Direct initial Site Assessments to determine what our program will fix and won’t
• Lead new customer orientation. Align customer expectations with program deliverables: Who, What, When, Why
• Manage overall program execution according to SOS
• Perform regular site audits to ensure quality standards
• Create and manage Opportunity Pipeline per property
• Work with customer to establish annual enhancement budget
• Photo document growth and improvement of key areas per property annually
• Proactively communicate property issues, upcoming services, etc. w/ Customers and AMs
• Oversee prompt response to customer generated issues and manage appropriate resolution
• Conduct annual contract review and renewal with customers
• Direct and assist Area Managers daily
• Work with Area Managers to meet or exceed property GM budgets
• Participate in meetings and assist Division Manager in overall leadership of the Division
• Other duties may be assigned.

QUALIFICATIONS

• Bachelor’s Degree is preferred.
• 3-5 years related industry experience.
• Will be required to obtain relevant industry certifications within 12 months
• Experience in business management, including basic accounting skills.
• Valid driver’s license and clean MVR.

COMPENSATION / BENEFITS

• $65,000.00 - $75,000.00 per year based on experience and industry-specific certifications/licenses
• Medical, Dental, Vision, Liability and several more supplemental insurance options
• Company cell phone issued
• Vehicle allowances offered
• 401K plan with partial match*
• Paid Vacation, Sick Leave and Holidays*

EDUCATION

Bachelor or Master’s Degree in Horticulture/ Turf Management or a related field is preferred.

LICENSE

Driver's License and clear Motor Vehicle Record (MVR).

KEY PERFORMANCE METRICS

• Sales to budget
• GM to budget
• Customer Retention
• Service Quality Score
• Customer Satisfaction Score

WORK CONDITIONS

• Must maintain regular and reliable attendance at a level acceptable to the company, including the ability to work overtime, holidays, evenings, or weekends as necessary
• Extensive driving within designated work areas
• Must be capable of working outdoors and visiting job sites on a regular basis

RCI is an Equal Employment Opportunity and E-Verify Employer.

Equal Opportunity Employer, including disabled and veterans.