Landscape Maintenance Account Manager

Mariani Enterprises, LLC; Indianapolis (IN); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

401(k) plan with company match

Medical insurance

Dental insurance

Vision insurance

FSA/HSA

PerkSpot

Long-Term Disability and Life

Paid time off

Tuition Reimbursement

Job summary

Mariani Enterprises, LLC is looking for a Client Representative to deliver exceptional service to property care clients. This role involves building strong client relationships and managing a portfolio of maintenance accounts while identifying growth opportunities.

The ideal candidate will have a background in customer service and sales, with a strong understanding of horticulture. This position supports a positive culture and may require flexibility in responsibilities.

Qualifications

• 3+ years of customer service, account management and/or sales experience.
• 2+ years of leadership experience desired.
• Detail oriented and highly organized.

Responsibilities

• Act as the main point of contact for property care clients.
• Manage and grow a portfolio of maintenance accounts.
• Perform regular site visits to ensure service quality.

Skills

Customer service

Account management

Sales experience

Leadership

Horticultural knowledge

MS Office proficiency

Communication skills

Problem-solving

Education

Degree in Horticulture

Tools

Aspire systems

Job description

Work With The Best We are building the premier outdoor living company in the country by creating a “family of family companies” across the nation. Now you can build your landscaping career with the best, working in one of our many company locations nationwide. Learn from the top experts in the field and work on some of the country’s largest and most complex landscape projects. Take advantage of opportunities to share and exchange best practices across our network. The opportunities are endless.

About OEG

Outdoor Environments Group is an award-winning outdoor living firm seeking a Client Representative. OEG specializes in the designing, creating and nurturing of luxury outdoor environments. We believe the spaces we shape are a form of living art – alive, growing, and everchanging. Through thoughtful design, craftmanship, and long-term care we create spaces meant to be experienced and deeply connected to the way people live.

Role Overview

The Client Representative is responsible for delivering exceptional service to a portfolio of property care clients, along with developing new business. This role builds strong relationships through clear communication and proactive management of the budget ensuring profitability goals are met. The Client Representative acts as a liaison between clients and operations ensuring client expectations are met, along with identifying upsell opportunities and managing contract renewals. This position reports directly to the Director of Property Care and partners closely with other leaders throughout the organization.

Key Responsibilities

Client Relations

Serve as the main point of contact for a portfolio of commercial and residential properties. Conduct regular on-site walkthroughs, address concerns, and ensure service expectations are exceeded. Build strong, long-term relationships with clients and become their trusted point of contact. Communicate proactively with clients — understanding and addressing needs, solving issues and reinforcing trust.

Sales

Manage and grow an existing portfolio of maintenance accounts while also identifying and establishing opportunities to establish new clients. Oversee and negotiate annual contract renewals. Ensure follow up is quick and consistent with each client. Actively seek opportunities to sell additional services and enhancements that improve the client property’s health, performance and appearance.

Operations

Perform client site visits regularly to assess quality, identify improvements, and ensure expectations are met. Collaborate with production teams and leaders to ensure quality services are provided and within budget. Coordinate and support seasonal services, including snow and ice management as needed. Communicate client needs and scopes of work to field teams, ensuring work is completed on time, within budget, and to company quality standards. Coach teams on industry best practices, horticultural standards, and safety protocols. Monitor job costing ensuring the profitability of your specific client portfolio. Assist with morning roll outs, ensuring teams are safe and prepared for the workday.

Additional Responsibilities

Support and lead special projects in support of the business priorities. Promote and foster a positive culture and continuous improvement through an empowering and proactive approach. Be flexible and open to wearing multiple hats including assisting in field operations as needed.

Qualifications & Skills

3+ years of customer service, account management and/or sales experience. 2+ years of leadership experience desired. 2+ years of landscape maintenance, operations, horticultural knowledge preferred. Strong verbal and written communication skills to effectively manage expectations with a wide range of stakeholders (clients, crew members, and executives). Proficiency with MS Office and Aspire systems. Degree in Horticulture or related industry preferred. Detail oriented, highly organized and responsive to email, teams and projects. Strong work ethic, great attitude, proactive in nature and a problem-solver. Demonstrated ability to gain trust and credibility with clients, team and leaders. Excellent relationship building skills with people at all levels and in all functions. Ability to prioritize workload, handle multiple tasks, meet deadlines and work self-directed with a sense of urgency.

The Perks

• 401(k) plan with company match
• Medical insurance
• Dental insurance
• Vision insurance
• FSA/HSA
• PerkSpot
• Long-Term Disability and Life Insurance
• Paid time Off
• Tuition Reimbursement (after one year of service)

Pay Transparency Mariani Enterprises LLC is committed to pay transparency and equity among all employees and provides employees with an environment where pay transparency and dialogue on compensation are allowed.

Mariani Enterprises LLC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.

Position Range

Position Range: $80,000 - $110,00

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Mariani Enterprises, LLC is proud to be an equal opportunity employer and does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.