Client Administrator

Mariani Enterprises; Lake Bluff (IL); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

401(k) plan with company match

Medical insurance

Dental insurance

Vision insurance

FSA/HSA

PerkSpot

Long-Term Disability and LifeInsurance

Paid time Off

Tuition Reimbursement (after one year)

Job summary

Mariani Enterprises LLC is hiring a Client Administrator who serves as a key contact for our clients and a trusted partner to internal teams. You will provide administrative, operational, and customer service support, handling inquiries, billing, and account maintenance.

You will collaborate with Client Representatives, Operations, and Accounting to deliver an exceptional client experience and keep services running smoothly, while you help manage records, process requests, and support

Qualifications

• Two or more years of customer service or related experience.
• Experience with CRM, ERP, or service management software.
• Associate degree in Business Administration or Communications preferred but not required.

Responsibilities

• Respond to client questions about services, billing, contracts, and accounts.
• Coordinate communication between clients, Client Representatives, Operations, and other internal departments.
• Create, maintain, and update client records in company systems, including billing, contact, service, and property details.
• Process and track service requests, account changes, and follow-up items through completion.
• Support client onboarding and ensure accurate account setup.
• Manage contracts, change orders, renewals, and service agreement documentation.
• Assist with billing inquiries and coordinate resolution with Accounting and Operations.
• Help resolve client concerns and escalate issues that need additional support or decisions.
• Serve as a primary contact for client inquiries by phone, email, and other channels, and assist with Office Coordinator duties as needed.
• Keep accurate documentation of client communications, requests, and resolutions.
• Generate reports and provide administrative support as requested.
• Identify opportunities to improve client service processes and operational efficiency.
• Help train new team members, share client feedback, and pitch in on other department or business needs.

Skills

Customer service experience

Communication skills

Organizational skills

MS Office proficiency

Attention to detail

Landscaping/related industry exposure

CRM/ERP software experience

Education

Associate degree in Business Administration or Communications

Tools

Aspire

CRM/ERP software

Job description

Work With The Best

We are building the premier outdoor living company in the country by creating a "family of family companies" across the nation. Now you can build your landscaping career with the best, working in one of our many company locations nationwide. Learn from the top experts in the field and work on some of the country's largest and most complex landscape projects. Take advantage of opportunities to share and exchange best practices across our network. The opportunities are endless.

POSITION SUMMARY:

Mariani Landscape is hiring a Client Administrator. As a Client Admin, you are a key point of contact for our clients and a trusted partner to our internal teams. You will provide administrative, operational, and customer service support, handling client inquiries, service requests, billing support, and account maintenance. You will work closely with Client Representatives, Operations, and Accounting to deliver an exceptional client experience and keep services running efficiently.

JOB DUTIES AND RESPONSIBILITIES:

• Respond to client questions about services, billing, contracts, and accounts in a timely, professional manner
• Coordinate communication between clients, Client Representatives, Operations, and other internal departments
• Create, maintain, and update client records in company systems, including billing, contact, service, and property details
• Process and track service requests, account changes, and follow-up items through completion
• Support client onboarding and ensure accurate account setup
• Manage contracts, change orders, renewals, and service agreement documentation
• Assist with billing inquiries and coordinate resolution with Accounting and Operations
• Help resolve client concerns and escalte issues that need additional support or decisions
• Serve as a primary contact for client inquiries by phone, email, and other channels, and assist with Office Coordinator duties as needed
• Keep accurate documentation of client communications, requests, and resolutions
• Generate reports and provide administrative support as requested
• Identify opportunities to improve client service processes and operational efficiency
• Help train new team members, share client feedback, and pitch in on other department or business needs, such as snow removal emergencies or holiday retail

QUALIFICATIONS:

• Two or more years of customer service, administrative support, client support, or related experience
• Strong verbal and written communication skills
• Strong organizational and time management skills, with the ability to manage a high-volume workload and juggle competing priorities
• Proficiency in Microsoft Office, including Outlook, Word, and Excel
• High accuracy and attention to detail
• Strong problem-solving and customer service skills
• Associate degree in Business Administration, Communications, or a related field (not required)
• Experience in landscaping, construction, property management, or another service-based industry
• Experience with CRM, ERP, or service management software, including Aspire or similar business management software

The Perks

• 401(k) plan with company match
• Medical insurance
• Dental insurance
• Vision insurance
• FSA/HSA
• PerkSpot
• Long-Term Disability and Life Insurance
• Paid time Off
• Tuition Reimbursement (after one year of service)

Pay Transparency

Mariani Enterprises LLC is committed to pay transparency and equity among all employees and provides employees with an environment where pay transparency and dialogue on compensation are allowed. Mariani Enterprises LLC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity.

Position Range:

$21.00 - $25.00 per hour

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Mariani Enterprises, LLC is proud to be an equal opportunity employer and does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.