Landscape Maintenance Account Manager

ND Landscape Services; Georgetown (MA); On-site; USD 80,000 - 100,000; Full time

Job summary

ND Landscape Services Georgetown, MA is seeking a Landscape Maintenance Account Manager to lead the production team, improve efficiency, and drive service excellence for our North Shore and Metro North clients.

If you are an industry leader with a strong customer service focus and a track record of growing business, we’d love to hear from you. Responsibilities include budgeting, contract renewals, and coordinating schedules to ensure on-time, on-budget service.

Qualifications

• Must have landscape industry experience.
• Proven leadership or management experience guiding teams.
• Experience managing service schedules for timely delivery.
• Strong sales background with upsell ability.
• Experience in landscaping industry is a plus.

Responsibilities

• Lead and develop the production team to meet budget goals and performance metrics, including gross margin and efficiency.
• Drive sales growth by identifying opportunities for upselling maintenance services, ensuring targets are met.
• Manage contract renewals and cancellations, ensuring high retention and customer satisfaction.
• Ensure all work is completed on time, within budget, and in line with efficiency targets across all service lines.
• Oversee the timely completion of contracts, work orders, and invoicing.
• Play a lead role in managing the Snow Removal Program.

Skills

Leadership

Customer service

Financial acumen

Organizational skills

Detail-oriented

Job description

ND Landscape Services Georgetown, MA $80000.00 to $100000.00 per year

ND Landscape Services has been providing Full-Service Landscaping for clients in the North Shore and Metro North area since 1980. We are seeking a Landscape Maintenance Account Manager to join our team and lead the effort to deliver exceptional service, manage operational efficiency, and drive business results. If you're a landscape industry experienced leader with a strong customer service focus and a passion for improving production performance, we'd love to hear from you!

Essential Responsibilities

• Lead and develop the production team to meet budget goals and performance metrics, including gross margin and efficiency.
• Drive sales growth by identifying opportunities for upselling maintenance services, ensuring sales targets are consistently met or exceeded.
• Manage contract renewals and cancellations, ensuring high retention and customer satisfaction.
• Ensure all work is completed on time, within budget, and in line with efficiency targets across all service lines.
• Oversee the timely completion of contracts, work orders, and invoicing.
• Play a lead role in managing the company's Snow Removal Program.

COMPETENCIES

• Strong leadership and team management abilities
• Excellent customer service and communication skills
• Financial acumen with experience managing budgets and performance metrics
• Strong organizational skills and the ability to manage multiple priorities
• Detail-oriented with a focus on accuracy and efficiency

Experience

• MUST HAVE LANDSCAPE EXPERIENCE
• Proven experience in a leadership or management role, with a strong ability to guide, develop, and hold team members accountable for performance goals
• Experience working with and managing service schedules to ensure timely and efficient delivery of services
• Strong sales background with the ability to upsell and drive business growth
• Experience in the landscaping industry is a plus

Physical Requirements

• Ability to sit, stand, or walk for extended periods
• Ability to work at a computer for extended periods, including typing and viewing screens
• Ability to travel to client sites as needed

About Us

ND Landscape Services' mission is simple: To drive the highest standard of landscape management. Our Core Values are the backbone of our business and guide our hiring process. We are:

• Committed to Professionalism and Integrity
• Passionate About Continuous Improvement
• Dedicated to Creating WIN-WIN Relationships to Achieve Excellence
• A Systems-Driven Company
• Operate With a Sense of Urgency