Landscape Maintenance Account Manager

Nd-Landscape-Services-; Georgetown (MA); On-site; USD 70,000 - 100,000; Full time

Job summary

ND Landscape Services in Massachusetts is seeking a Landscape Maintenance Account Manager to lead the production team, deliver exceptional service, and drive business results. You will manage operations across service lines, ensure on-time and within-budget completion, oversee invoicing, renewals, and the Snow Removal Program, and identify upsell opportunities to grow maintenance revenue.

The ideal candidate has leadership in landscaping, strong customer service, budgeting, and process

Qualifications

• Experience leading a production team and meeting budget targets.
• Proven ability to upsell maintenance services.
• Experience managing contracts, renewals, and cancellations.
• Strong organizational skills and attention to efficiency.

Responsibilities

• Lead and develop the production team to meet budget goals and metrics.
• Identify upsell opportunities and achieve sales targets.
• Manage contract renewals, cancellations, and client retention.
• Oversee contracts, work orders, and invoicing.
• Lead Snow Removal Program management.

Skills

Leadership

Customer service

Sales

Budget management

Operations

Job description

ND Landscape Services has been providing Full-Service Landscaping for clients in the North Shore and Metro North area since 1980. We are seeking a Landscape Maintenance Account Manager to join our team and lead the effort to deliver exceptional service, manage operational efficiency, and drive business results. If you’re a landscape industry experienced leader with a strong customer service focus and a passion for improving production performance, we’d love to hear from you!ESSENTIAL RESPONSIBILITIES• Lead and develop the production team to meet budget goals and performance metrics, including gross margin and efficiency.• Drive sales growth by identifying opportunities for upselling maintenance services, ensuring sales targets are consistently met or exceeded.• Manage contract renewals and cancellations, ensuring high retention and customer satisfaction.• Ensure all work is completed on time, within budget, and in line with efficiency targets across all service lines.• Oversee the timely completion of contracts, work orders, and invoicing.• Play a lead role in managing the company’s Snow Removal Program.COMPETENCIES• Strong leadership and team management abilities• Excellent customer service and communication skills• Financial acumen with experience managing budgets and performance metrics• Strong organizational skills and the ability to manage multiple priorities• Detail-oriented with a focus on accuracy and efficiencyEXPERIENCE• Proven experience in a leadership or management role, with a strong ability to guide, develop, and hold team members accountable for performance goals• Experience working with and managing service schedules to ensure timely and efficient delivery of services• Strong sales background with the ability to upsell and drive business growth• Experience in the landscaping industry is a plusPHYSICAL REQUIREMENTS• Ability to sit, stand, or walk for extended periods• Ability to work at a computer for extended periods, including typing and viewing screens• Ability to travel to client sites as neededABOUT USND Landscape Services’ mission is simple: To drive the highest standard of landscape management. Our Core Values are the backbone of our business and guide our hiring process. We are:• Committed to Professionalism and Integrity• Passionate About Continuous Improvement• Dedicated to Creating WIN-WIN Relationships to Achieve Excellence• A Systems-Driven Company• Operate With a Sense of UrgencyIf this position caught your eye, apply today! For best consideration, include a resume with your application.