Landscape Crew Leader

East Coast Facilities, Inc.; Trenton (NJ); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company in landscape management seeks a Crew Leader to oversee technicians and ensure quality service delivery. The role includes client management, crew supervision, and safety management. Candidates must have strong communication skills and a valid driver's license, with experience in landscape operations preferred.

Qualifications

• Able to effectively communicate in English, including basic reading and writing skills.
• Be a journeyman in one or more landscape categories.

Responsibilities

• Oversee a crew of up to 5 technicians and ensure quality work.
• Maintain and promote safe working conditions in the field.
• Evaluate crew performance and assist in performance reviews.

Skills

Communication

Safety Management

Client Management

Education

Valid driver's license

Tools

Landscape maintenance operations

Landscape construction services

Landscape irrigation repairs

Job description

Major Areas of Focus

Crew Leaders (CL) are front-line workers who work alone or oversee a crew of up to 5 technicians. They are responsible for the equipment, work production, and team members assigned to them. CLs work hard side by side with technicians to complete the work. They make sure the work gets done safely, efficiently, and with quality. This position reports to a Project Manager and may be supported by a Field Supervisor.

Essential duties and responsibilities include the following, other duties may also be assigned:

Client Management

• Professionally represents East Coast Facilities, Inc. always.
• Able to respond properly to the client and follow up to make sure their needs have been completed to their satisfaction.
• Able to recognize when they do not have the answer for the client and let them know they will find out or get the Project Manager involved.
• Keeps the Project Manager aware of all client concerns and communication on the job site.
• Maintains a positive, responsive, and flexible attitude to all clients.
• Inspects site and advises the Project Manager of potential liabilities.

Crew Supervision

• Ensures that the crew meets the projected man and material budgets on assigned work tickets.
• Prepares and secures all materials, tools, and equipment first thing in the morning for that day's work schedule.
• Tops off with fuel, turns in paperwork to the office, cleans the service vehicle, and prepares for the next day's activity.
• Able to assign tasks to crew members (if applicable) and follow up to ensure that work was completed properly.
• Ensures that all crew members (if applicable) report to work on time and follow all company rules and procedures.
• Takes appropriate disciplinary actions as necessary and involves a Production Manager when needed.

Crew Training

• Ensures crew members are trained on company safety policies.
• Able to certify crews in the job tasks assigned to the Crew Leader.
• Trains crew members (if applicable) to do jobs effectively and efficiently.
• Able to cross-train crew members in the performance of the Crew Leader’s role for future growth.
• Can effectively communicate in English and/or Spanish what is to be learned.

Performance Reviews

• Able to evaluate the performance of the crew.
• Able to assist the Project Manager in performance reviews for crew members.
• Able to monitor goals based on the evaluation process.

Safety Management

• Maintains and promotes safe working conditions in the field at all times.
• Follows company procedures on discipline if any safety rules are broken.
• Has zero preventable accidents.

Image Compliance

• Maintains a clean, neat, and professional image of the service vehicle & trailer.
• Ensures crew members maintain a professional image using approved ECF uniforms and by monitoring and maintaining proper employee actions.

Equipment Management

• Ensures all assigned equipment, tools, safety items, vehicles, trailers, or other items are maintained in proper working order by following proper maintenance and inventory schedules.
• Is accountable for neglect and abuse of assigned equipment.

Administrative

• Able to read and write.
• Can organize and implement work schedules.
• Responsible for the following forms and procedures:
  • Accident Reporting Forms
  • Equipment Inventory Form
  • Equipment Repair/Request
  • As applicable – MR – FEP - ACP
  • Monthly Vehicle Safety Inspection
  • Quality Control Inspection Form
  • As applicable - Irrigation IMR Form
  • As applicable - Trailer Safety Inspection Form

General Qualifications

• Able to effectively communicate in English, including basic reading and writing skills.
• Have and hold a valid driver’s license.
• Drive company vehicles as directed.
• Operate various types of equipment and machinery associated with this job description.
• Be a journeyman in one or more of the following sub-categories:
  • Professional landscape maintenance operations
  • Professional landscape construction services
  • Landscape repairs, restoration, and remediation
  • Licensed arbor care and tree trimming services
  • Landscape irrigation repairs and maintenance
• Perform other tasks related to landscape management as assigned.
• Winter Season Operations (if applicable):
  • Plow snow using trucks or loaders.
  • Shovel snow using hand shovels or snow blowers.
  • Apply salt and other de-icing agents to paved surfaces.
  • Assist with pre-storm preparedness.
  • Assist with post-storm cleanup and restocking.
• Able to operate a smartphone, send and receive emails, and take digital photos.
• Can pass an illicit drug test.
• Can pass a criminal background check.
• Comply with business ethics, applicable laws, and regulations.
• Maintain confidentiality of proprietary information.

Work Environment/Physical Requirements

• Work near or about situations involving automotive traffic.
• Work near or about natural bodies of water.
• Work with various types of work lifts.
• Able to work overtime or extended shifts if required by management.
• Ability to work in extreme temperatures, ranging from 0 to 95 degrees Fahrenheit.
• Ability to work in direct sunlight for extended periods.
• Ability to work in extreme cold or wintry conditions.
• Ability to lift and carry 50 lbs.
• Ability to bend, stoop, and twist continuously throughout the day.

How will my rate of pay be determined?

Each job category has an associated pay range. Hiring managers follow corporate guidance to assign the appropriate rate based on factors such as:

1. Years of proven experience.
2. Qualifications and ability to operate company vehicles.
3. Knowledge of and ability to operate equipment classes.
4. Special licenses such as CDL, Pesticide Licenses, Tree Trimming Licenses, ISA Arborist Certification, Lift Certification, etc.
5. References from previous supervisors.
6. Comparison with similar roles in competing companies.