Land Rover Service Technician

Indlr; North Bethesda, Northern (MD, KY); Hybrid; USD 72,000 - 88,000; Full time

Benefits offered by this job

$80k+ annually based on experience

6 paid holidays per year

2-4 weeks of vacation/PTO

Group health insurance with employer contribution

Friendly work environment

Job summary

An independent automotive specialist is seeking a skilled Service Technician to perform diagnostics and repairs. The role involves maintaining customer vehicle records, conducting inspections, and ensuring quality service. Candidates should have a strong background in automotive repairs and great communication skills. Benefits include a competitive salary starting at $80k+, paid holidays, and health insurance. Interested candidates should send their resume to [e-mail].

Qualifications

• Two or more years related experience or equivalent combination of education and experience.
• ASE and other technical certifications preferred but not required.

Responsibilities

• Perform diagnostics and repairs for customer vehicles.
• Address customer vehicle concerns and perform inspections.
• Communicate effectively with customers and service advisor.

Skills

Ability to read and interpret documents

Effective communication skills

Mathematical skills for calculations

Ability to use shop tools and equipment

Education

High school diploma or equivalent

Tools

Vehicle lifts

Tire mounting machines

Tablets and computers for inspections

Job description

Job Title: Land Rover Service Technician

Compensation: $80k+

Employment Type: full-time

Independent Land Rover Specialists is looking for “A” players! We are growing, and are looking for top-level talent to join our team. Is that you? Check us out!

Position Summary

As a Service Technician, you are responsible for performing diagnostics and repairs for our customer’s vehicles ethically and efficiently. You’re responsible for maintaining a level of production to ensure shop profitability. You are to address any customer vehicle concerns, as well as fully inspect vehicles utilizing our digital inspection reporting tool and providing all necessary information to the sales department to relay to the customer. You are also responsible for performing any services and/or repairs the customer requests and will also perform follow-up communication with our customers via thank you cards and phone calls. Ultimately, a successful Service Technician will provide the sales department with all the information they need to communicate to our customers effectively and provide our customers with quality and dependable service for their vehicles while helping build a relationship based on trust and transparency.

About Us

At Independent Land Rover Specialists we provide our customers with an ownership experience that is unparalleled in service, expertise, and passion for the Land Rover lifestyle. We do this by honoring our core values throughout our customer interactions as well as our hiring process. We are transparent through everything, a community of enthusiasts, and experts in our field, passionate about what we do, and provide quality & dependable results.

Objectives

• Maintain a professional appearance
• Maintain a clean workspace including toolboxes, bay areas, equipment and supply areas
• Attend and participate in all shop meetings
• Ensure that all customers are greeted promptly and directed to the front office
• Diagnose the cause of customer concerns and/or vehicle malfunctions
• Examine vehicles to determine if further safety or service work is required or recommended
• Complete electronic inspection reports including photographs and videos
• Perform work as outlined on repair orders with efficiency and accuracy
• Communicate with the Service Advisor if additional work is needed, if the work outlined is not needed, or if repairs cannot be completed within the promised time
• Document all work performed and recommended on repair orders
• Road test vehicles when required or refer to the test technician
• Ensure that customer cars are kept clean. Notify the Service Advisor immediately of anything that has happened to change the appearance or condition of a vehicle
• Maintain all shop-owned tools and manuals. Return them to the proper place and in the same condition as they were received
• Operate all tools and equipment in a safe manner
• Participate in all training programs that are made available

Skill & Ability

• Ability to read, write and interpret documents such as reports, safety rules, operating and maintenance instructions, business correspondence and procedure manuals
• Ability to speak effectively before groups of customers or employees of the organization
• Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume
• Ability to apply common sense understanding to carry out detailed written, diagram, or oral instructions
• Ability to use shop tools and equipment such as vehicle lifts, tire mounting and balancing machines, alignment machines, tablets and computers for electronic vehicle inspections

Education, Certifications & Experience

Two or more years related experience and/or training; or an equivalent combination of education and experience

ASE & other technical certifications preferred but not required

Physical Requirements

Must be able to lift, pull or push heavy objects

Prolonged periods of standing while inspecting and servicing vehicles

Commitment to Diversity

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Independent Land Rover Specialists recognizes that a diverse staff, reflective of our community, is an integral part of a successful and ethical business. We hire talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.

Benefits

• $80k+ annually depending on experience/skill level
• 6 major holidays paid per year
• 2-4 weeks of vacation/PTO depending on tenure
• 5 Day work week only, Monday through Friday 8am-5pm
• Group health insurance plan with $500 employer contribution per month
• Convenient work location off of Route 355, steps from North Bethesda metro station and minutes from Routes 495 & 270
• Fun & Friendly work environment, with supportive and encouraging management
• Opportunity to learn and grow, all have a chance to move up if willing to go for it!

If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to [e-mail]. Already a candidate? Please connect directly with your recruiter to discuss this opportunity.