Land Mobile Radio Traveling Support and Service Technician

Terrestris Global Solutions; Washington (District of Columbia); Hybrid; USD 45,000 - 75,000; Full time

Benefits offered by this job

Health Benefits

Life Insurance

Disability Insurance

Financial Benefits

Retirement Benefits

Paid Leave

Professional Development

Tuition Assistance

Work-Life Programs

Job summary

An innovative organization is seeking a Traveling Support and Service Technician to provide crucial technical assistance for communication systems used by law enforcement. This hybrid role involves traveling across the United States to various locations, ensuring operational efficiency and safety. You'll work independently, troubleshooting issues in real-time while collaborating with a diverse team. The company values transparency and excellence, offering a dynamic environment for professional growth and development. If you're ready to take on a challenging yet rewarding role, this opportunity could be the perfect fit for you.

Qualifications

• Experience with Land Mobile Radio equipment and devices.
• Ability to travel and provide on-site technical support.

Responsibilities

• Travel across the US to provide technical support for communication equipment.
• Mitigate user experience issues and improve technology use.

Skills

Technical Support

Troubleshooting

Customer Service

Communication Skills

Traveling Experience

Education

Valid Driver's License

Tools

Hand Tools

Power Tools

Test Equipment

Programming Devices

Job description

Are you looking for a Challenge? Looking for an innovative organization and the opportunity to learn and grow professionally? We can help! We are seeking a Traveling Support and Service Technician to support the United States Capitol Police (USCP)’s, Office of Information Systems (OIS), Radio Services Division (RSD). This is a hybrid role with work being performed both on-site at the Capitol Complex in Washington, D.C. as well as at various external USCP posts and locations throughout the contiguous United States.

I’ve never heard of Terrestris. What do you do?

At Terrestris, we leverage technology to create better mission outcomes through better human performance. We form strong client and team relationships through transparency and strive to create an environment where our team can let their excellence shine through. By finding, developing, and incorporating new ideas, we provide memorable services. Rooted in the USMC values of honor, courage, and commitment, Terrestris seeks to deliver extraordinary value to the American people by helping the Government become more efficient and effective.

So, what will the Traveling Support and Service Technician Terrestris do?

As the Traveling Support and Service Technician, you will provide on-the-ground technical assistance, maintenance, and troubleshooting for the USCP’s Radio Services Division (RSD) within the Office of Information Systems (OIS). This role is crucial in supporting the communication systems used by USCP personnel to ensure operational efficiency, security, and safety at various locations, including but not limited to the U.S. Capitol complex and other federal facilities. You will be responsible for traveling across the United States to various USCP-supported sites, delivering technical support and resolving any issues related to radio communications and related technology. This role requires the ability to work independently, troubleshoot issues in real-time, and effectively communicate with a diverse team of USCP personnel.

What does a typical day look like for the Traveling Support and Service Technician?

You will:

1. Travel to locations across the US and provide technical support of the voice and data communication equipment located in vehicles and or fixed installations on buildings, structures, towers, mountain tops, and at times, temporary installations.
2. Provide customer service to agency representatives staffing these locations and mitigate user experience matters to improve the use of the provided technology to support agency missions.
3. Operate the required hand tools, power tools, test equipment, programming devices, key fill devices and similar hardware used to complete work that supports devices and equipment deployed.

What qualifications do you look for?

You might be the professional we’re looking for if you have:

1. A valid driver's license.
2. Experience traveling throughout the United States (US) and familiarity with navigating airports, coordinating lodging, vehicle travel, staying on-time to arrive with scheduled visits, and overall achievement of expected operations to install, maintain, improve or restore voice and data communication equipment.
3. Experience traveling across the 48 states and accomplishing installation, maintenance and servicing of Land Mobile Radio equipment and devices.
4. The capability to travel in front of equipment being shipped to a location, deploy the hardware from transit case and verify RF coverage created once equipment is online.
5. The capability to travel to a location and service handheld and mobile radios located within a team while following the groups schedule and time available.
6. Experience shipping tools, luggage and similar logistics materials to be successful at accomplishing the tasks and actions required.

What kind of benefits does Terrestris Offer?

We offer outstanding benefits including health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, and work-life programs. Our award programs acknowledge employees for exceptional performance and superior demonstration of our service standards. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in our benefit programs. Other offerings may be provided for employees not within this category.

Terrestris is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. Applicants must be authorized to work in the U.S.