LAN Technician III, Day Shift, Information Technology

Adventist HealthCare; Gaithersburg (MD); On-site; USD 72,000 - 108,000; Full time

Benefits offered by this job

Free Employee parking

Short & Long-Term Disability

Basic Life Insurance

Paid Time Off

Retirement match

Job summary

Adventist HealthCare seeks an experienced LAN Technician III to support service operations and endpoint devices across locations. The role involves device installation, configuration, upgrades, and on-site administration, with after-hours on-call as needed.

The ideal candidate holds a Bachelor’s degree in computer science or IT, 4+ years’ enterprise experience, and multiple relevant certifications (A+, Network+, ITIL Foundations). Strong collaboration with vendors and PMO is essential.

Qualifications

• Bachelor’s degree in computer science or information technology preferred.
• 4+ years of experience supporting workstations, peripherals and end point devices in an enterprise environment.
• A+ Certification or similar certification required.
• Network+ or similar certification required.
• ITILv3 Foundations preferred.
• Additional industry certification in desktop, mobile, network or server technology required, multiple certifications preferred.

Responsibilities

• Provide Service Operations response and support for requests, incidents and access on site at Adventist HealthCare locations.
• Install, configure, upgrade, and administer end point devices (laptops, tablets, desktops, peripherals, clinical devices).
• Conduct site surveys and document current equipment, configurations, and user requirements.
• Be on call after hours as needed.
• Follow PMBOK and ITIL principles in planning and design of device deployments.
• Facilitate conversations with employees, vendors and support teams during deployments or upgrades.
• Work with Project Management Office on device refresh and deployment activities.
• Follow change and release management processes.

Education

Bachelor’s degree in computer science or information technology

Tools

A+ Certification

Network+ Certification

ITILv3 Foundations

Desktop/Mobile/Server Certifications

Job description

Support CenterIf you are a current Adventist HealthCare employee, please click this link to apply through your Workday account.Adventist HealthCare seeks to hire an experienced LAN Technician III for our Information Technology team who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing.As a LAN Technician III you will:• Operational Support: Provide Service Operations response and support for all requests, incidents and access related efforts performed on site at any of the organization’s locations; Assist with the installation, configuration, upgrade, and overall provide day-to-day administration and support required for the AHC compute environment; Support the administration and configuration of end point devices to include laptops, tablets, desktops, peripherals, and clinical devices; Conducts site surveys, assesses and document current site equipment, configurations and user requirements; Ability to take a flexible work schedule and be on call after hours• Implementation and Transition: Follow standard operating procedures in the implementation and transition of software and hardware deployments; Facilitate conversations across AHC employees, vendors and other support teams while implementing or upgrading devices and software; Follow change and release management processes; Work with the Project Management Office on device refresh and general device deployment activities; Participate in the creation of detailed work breakdown structures for the implementation of automated and manual provisioning configurations• Planning and Design: Follow PMBOK and ITIL principles in the planning and design of end point device deployments; Assist with requirements data gathering and analysis as needed; Assist with the planning and design end point device workflows• Strategy: Participate in reviewing vendor solutions to address end point devices requirements of the business and clinical departments; Provide expertise to identify and translate end point workflow into configuration requirementsQualifications include:• Bachelor’s degree in the field of computer science or information technology is preferred• 4+ years of experience supporting workstations, peripherals and general end point devices in an enterprise environment• A+ Certification or similar certification required• Network + or similar certification required• ITILv3 Foundations is preferred• An additional industry certification in desktop, mobile, network or server technology is required, multiple certifications preferredWork Schedule:Employment Type: Full-timeHours per Week: 40 hoursTypical Daily Schedule:Shift Type: Day ShiftPay Range:$71,932.12 - $107,889.60If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process.Under the Fair Labor Standards Act (FLSA), this position is classified as:United States of America (Exempt)At Adventist HealthCare our job is to care for you.We do this by offering:Work life balance through nonrotating shiftsRecognition and rewards for professional expertiseFree Employee parkingMedical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hireEmployer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)Paid Time OffEmployer retirement contribution and match after 1-year of eligible employment with a 3-year vesting periodVoluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insuranceSubsidized childcare at participating childcare centersTuition ReimbursementEmployee Assistance Program (EAP) supportAs a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.If you want to make a difference in someone’s life every day, consider a position with a team of professionals who are doing just that, making a difference.Join the Adventist HealthCare team today, apply now to be considered!COVID-19 VaccinationAdventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination.Tobacco and Drug StatementTobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use.While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result.Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. (\"Nicotine products\" include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.).Equal Employment OpportunityAdventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law.Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants’ religious beliefs.Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.