Laboratory Support Specialist

Beth Israel Lahey Health; Woburn (MA); On-site; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health is seeking a hospital-based role supporting clerical and pre-analytical lab processes. You will document patient data, verify specimen labeling, and ensure accurate test orders.

The position improves lab efficiency and patient satisfaction by timely result handling. Responsibilities include coordinating with physician offices, preparing specimens, answering inquiries, generating labels, and assisting with billing and inventory to keep operations running smoothly.

Qualifications

• For safety and quality reasons, must be able to read, write and communicate effectively in English with patients, visitors and fellow members of the hospital team.
• Preferred: at least one year of medical laboratory, clerical or secretarial experience.
• Required: High School Diploma or equivalent.

Responsibilities

• Receives specimens from multiple locations and documents patient data and test orders accurately.
• Verifies specimen labeling, requisitions, and two patient identifiers before processing.
• Completes orders, generates labels and essential documentation.
• Verifies insurance information and supports hospital registration for billing.
• Prepares specimens for shipment to reference laboratories.
• Interacts with labs, physician offices and clinicians to provide service and information.
• Orders and stocks supplies to maintain inventory levels.
• Answers phones and communicates test status to appropriate parties.
• Runs reports and follows up on outstanding tests to improve efficiency.
• Performs pre-analytical steps and waived tests as applicable.
• Confirms specimens match test requirements.

Skills

English communication

Education

High School Diploma or equivalent

Job description

Beth Israel Lahey Health is seeking a hospital-based role supporting clerical and pre-analytical lab processes. You will document patient data, verify specimen labeling, and ensure accurate test orders.

The position improves lab efficiency and patient satisfaction by timely result handling. Responsibilities include coordinating with physician offices, preparing specimens, answering inquiries, generating labels, and assisting with billing and inventory to keep operations running smoothly.