Laboratory Supervisor

UL Solutions; Lowell (AR); On-site; USD 70,000 - 100,000; Full time

Job summary

UL Solutions is seeking a Laboratory Supervisor to lead daily workflow in the Retail Center of Excellence, delivering accurate, timely, and compliant testing. You will translate client needs into practical lab plans and provide clear results and continuous-improvement insights.

You will oversee a team, monitor productivity, and ensure adherence to regulatory and organizational policies while collaborating with clients on special projects and benchmarking initiatives.

Qualifications

• High school diploma or equivalent; strong written and verbal communication.
• Ability to communicate technical information in a non-technical way.
• Ability to coach and train others.
• Ability to analyze data and trends and draw useful conclusions.
• Strong customer focus and effective customer service skills.
• Understanding the impact of changes to requirements on test methods.

Responsibilities

• Supervises the day-to-day delivery of high-quality testing services.
• Monitors daily productivity and quality, allocates resources, and troubleshoots problems as necessary.
• Schedules, assigns, reviews and coordinates workflow for lab staff in accordance with policy and compliance.
• Contributes to budgeting and tactical plans for lab equipment and staffing.
• Prepares instructions for test methods, quality control and maintenance procedures.
• Manages performance of direct reports under supervision, including hiring guidance and adherence to policies.
• Ensures compliance with the UL Code of Conduct and security practices.
• Other duties as directed.

Skills

Communication

English proficiency

Relationship building

Coaching & training

Data analysis

Customer service

Change impact awareness

Education

HS Diploma or equivalent

Job description

Job Description

This position will support the Retail Center of Excellence, providing expertise in special projects and Benchmarking.

This position will support the Retail Center of Excellence, providing expertise in special projects and Benchmarking.

The Laboratory Supervisor leads daily workflow while partnering closely with clients on special projects and benchmarking initiatives. This role ensures accurate, timely, and compliant testing; translates client needs into practical laboratory plans; and delivers clear results, recommendations, and continuous-improvement insights.

Responsibilities

• Supervises the day-to-day delivery of high-quality testing services.
• Monitors the daily productivity and quality of work, allocates resources as required and troubleshoot/escalate problems as necessary.
• Schedules, assigns, reviews and coordinates workflow to assure proper utilization and training of lab staff, ensuring all work is in accordance with regulatory and organizational policy, accreditation/compliance requirements.
• Provides input into the annual budgetary goals, capital expenditure budget for lab equipment and tactical plans for assigned lab team.
• Contributes to preparing instructions for test methods, procedures, quality control and maintenance procedures.
• Examines test samples, test performance and provides input regarding issues and/or problems with test/data sheets.
• Operates machines and lab equipment, may perform routine maintenance of designated test equipment and laboratory area.
• Integrates continuous improvement concepts and techniques into all aspects of the job.
• Under supervision, manages the performance of direct reports by defining accountabilities, establishing performance objectives, providing feedback and guidance, assist in hiring and ensuring that all policies are understood and adhered to.
• Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
• Other duties as directed.

Qualifications

• Higher secondary education (equivalent to HS Diploma)Good written and verbal communication skills.
• Speaks credibly in area of own expertise.
• Has demonstrated the ability to communicate in a variety of methods. Proficiency in English Ability to communicate technical information in a non-technical way.
• Ability to build and maintain good working relationships. Technical Knowledge.
• Demonstrated ability to coach and train others.
• Able to develop and present training materials using a variety of methods (group presentations, video, etc.).
• Ability to analyze data and trends and draw useful conclusions.
• Has strong customer focus and effective customer service skills.
• Understands the impact of changes to requirements and can understand and communicate the impact to the test method.

About Us

A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.

About The Team

From life jackets to lawnmowers, toys to televisions, beauty and wellness, vitamins and supplements, we’re involved in almost every consumer product you can imagine. We work with some of the largest retailers in the world, performing market surveillance, auditing and inspecting the products we put in and on our bodies. We help customers ensure that not only are their products themselves safe, but their supply chains are using ethically and sustainably sourced materials. We build close relationships, providing advice and expertise to help them deliver safer products that meet the latest requirements and manufacture them fairly. Join our team and make your mark on products that shape people’s lives.