Laboratory Relations Specialist - Environment Testing

Eurofins USA Environment Testing; Lancaster (Lancaster County); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health and dental insurance

401(k) with company match

Paid holidays

Paid time off

Job summary

Eurofins USA Environment Testing is seeking a Laboratory Relations Specialist to manage communication between technical groups and project management staff on-site. The role emphasizes strong communication, computer skills, and precise tracking of samples and project status.

Ideal candidates bring 1–3+ years of customer service, proficiency with MS Office, and a background in biology or chemistry. The position offers full-time hours, with benefits and a competitive pay rate.

Qualifications

• High School diploma and US work authorization required.
• Prior customer service experience is essential.
• Proficiency with computers and MS Office is expected.
• 1–3+ years of customer service experience preferred.

Responsibilities

• Communicate between lab staff and project management teams.
• Track shipping status and due dates for subcontracted jobs.
• Assist with identifying issues early and resolving them.
• Maintain department tracking spreadsheet and run Excel reports.
• Attend meetings and support other departments as needed.

Skills

Customer service

Computer proficiency

Microsoft Office

Communication skills

Attention to detail

Education

High school diploma

Biology background

Chemistry background

Tools

Excel

Word

Outlook

Job description

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

Job Description

Position Summary:

The Laboratory Relations Specialist manages communication between assigned technical groups and project management staff. This is an on-site position that requires strong communication and computer skills.

Essential Duties and Responsibilities:

• Technical Communication
  • Reviews emails from project management team and works with lab staff to respond
• Job Tracking
  • Reviews shipping status and due dates for incoming subcontracted jobs. Work with Project Management to address as needed
  • Assists management with identifying issues early and addressing them
  • Manages tracking and shipping of samples to subcontract laboratories and throughout the laboratory network as needed.
  • Records upcoming projects in department tracking spreadsheet.
  • RunsExcel reporting
• Other
  • Assists with any other tasks as assigned
  • Demonstrates and promotes the company vision
  • Regular attendance and punctuality
  • Attend meetings within the laboratory
  • Cross-training and/or assisting other departments
  • Additional duties as assigned

Role is M-F, 8am-5pm. Training will be the same hours.

Qualifications

Basic Minimum Qualifications:

• High School diploma
• Previous customer service experience
• Proficiency with computers
• Authorization to work in the United States without restriction or sponsorship

Ideal Candidates will have:

• Experience or education in Biology, Chemistry, or related field
• Strong attention to detail
• 1-3+ years of customer service experience
• Proficiency with Microsoft Word, Outlook, Excel, etc.
• Professional communication skills

Additional Information

Pay rate:$20-22/hour

Please note - Eurofins Environment Testing (USA) provides a compensation range for informational purposes, the actual base salary may vary based upon, but not limited to, relevant experience and skill set, base salary of internal peers, business sector, and geographic location.

As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work. We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays, paid time off, and dental and vision options.

*The benefits package offered will vary based on the employee’s full-time or part-time regular status.

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us!At Eurofins, we believe sustainability is at the heart of everything we do. Guided by our vision to be the Global Leader in “Testing for Life,” our mission to contribute to a healthier and safer world, and our core values, we are building a strong foundation for Environmental, Social, and Governance (ESG) initiatives. Eurofins’ commitment to sustainability begins within our own companies through a shared responsibility to people and the planet. With climate change posing an imminent threat, Eurofins and its many companies recognize their duty to proactively reduce or offset the environmental impact of essential operations while also helping our clients do the same—serving as a true ESG Enabler.

Find out more in our career page: https://careers.eurofins.com/

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and Eurofins Scientific agroscience contract research services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organizations. It also has a rapidly developing presence in highly specialized and molecular clinical diagnostic testing and in‑vitro diagnostic products.

In over 35 years, Eurofins has grown from one laboratory in Nantes, France to 61,000 staff across a decentralized and entrepreneurial network of ca. 900 laboratories in 61 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2025, Eurofins generated total revenues of EUR 7.296 billion, and has been among the best performing stocks in Europe over the past 20 years.

All your information will be kept confidential according to EEO guidelines.

Eurofins USA Environment Testing is a Disabled and Veteran Equal Employment Opportunity employer.