Laboratory Relations Specialist - Environment Testing

Eurofins Environment Testing (USA); Lancaster (Lancaster County); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Comprehensive medical coverage

401(k) with company match

Paid holidays and time off

Job summary

A leading analytical services company seeks a Laboratory Relations Specialist in Lancaster, PA. The role involves managing communications between technical teams and project management, ensuring project tracking, and supporting various laboratory tasks. Candidates should have a high school diploma, customer service experience, and strong computer skills, primarily in Microsoft Office. The role offers competitive pay ($20-$22/hour) and full-time benefits, and emphasizes diversity and career development.

Qualifications

• High School diploma is required.
• Previous customer service experience is preferred.
• Must be authorized to work in the United States without restrictions.

Responsibilities

• Manage communication between technical groups and project management staff.
• Review emails and shipping status for ICO jobs.
• Assist management in identifying and addressing issues early.

Skills

Strong communication skills

Computer proficiency

Attention to detail

Education

High School diploma

Experience or education in Biology, Chemistry, or related field

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

Job Description

Position Summary

The Laboratory Relations Specialist manages communication between assigned technical groups and project management staff. This is an on‑site position that requires strong communication and computer skills.

Essential Duties and Responsibilities

• Technical Communication
  • Reviews emails from project management team and works with lab staff to respond
• Job Tracking
  • Reviews shipping status and due dates for incoming ICO jobs. Work with ICO Project Management to address as needed.
  • Reviews production summary for assigned departments daily and provides status updates to ICO Project Management
  • Assists management with identifying issues early and addressing them
  • Records upcoming projects in department tracking spreadsheet.
  • Runs Excel reporting
• Other
  • Assists with any other tasks as assigned
  • Demonstrates and promotes the company vision
  • Regular attendance and punctuality
  • Attend meetings within the laboratory
  • Cross‑training and/or assisting other departments
  • Additional duties as assigned

Role is M‑F, 8am‑5pm.

Qualifications

Basic Minimum Qualifications

• High School diploma
• Previous customer service experience
• Proficiency with computers
• Authorization to work in the United States without restriction or sponsorship

Ideal Candidates will have

• Experience or education in Biology, Chemistry, or related field
• Strong attention to detail
• 1‑3+ years of customer service experience
• Proficiency with Microsoft Word, Outlook, Excel, etc.
• Professional communication skills

Additional Information

Pay rate: $20‑22/hour. Please note - Eurofins Environment Testing (USA) provides a compensation range for informational purposes; the actual base salary may vary based upon, but not limited to, relevant experience and skill set, base salary of internal peers, business sector, and geographic location.

As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work. We offer excellent full‑time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays, paid time off, and dental and vision options.

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us! At Eurofins, we believe sustainability is at the heart of everything we do. Guided by our vision to be the Global Leader in “Testing for Life,” our mission to contribute to a healthier and safer world, and our core values, we are building a strong foundation for Environmental, Social, and Governance (ESG) initiatives.

Find out more in our career page: https://careers.eurofins.com/

All your information will be kept confidential according to EEO guidelines.

Eurofins USA Environment Testing is a Disabled and Veteran Equal Employment Opportunity employer.