Laboratory Problem Solver — Patient Care Support

Clinical Pathology Laboratories; Houston (TX); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Free lab services for you and depend 1

Paid time off

Paid holidays

Medical insurance

Dental insurance

Job summary

Clinical Pathology Laboratories, Inc. in Houston, TX, is hiring for a full-time phlebotomy role. You will provide patient-centered service, resolve basic test-related issues, and support CPL locations via LIS procedures. Strong communication and phlebotomy experience are essential.

Role requires handling specimen collection, labeling, and test orders while maintaining safety and quality standards. Join a team dedicated to accurate diagnostics and excellent patient care.

Qualifications

• High School Diploma or equivalent.
• Previous phlebotomy training or experience.
• Excellent communication skills.
• Ability to work in a fast-paced environment.
• Basic computer and data entry skills.

Responsibilities

• Provide exceptional patient care and customer-focused service.
• Utilize technical skills and abilities to accurately resolve issues for basic customer related issues.
• Must be familiar with the appropriate protocol for ordering, tracking, crediting, noting out and canceling tests in the Laboratory Information System (LIS).
• Provide a link between the technical sections of CPL and customer service and/or CPL remote locations following laboratory procedures in resolving problems.
• Must be familiar with test requesting, labeling, specimen storage and retrieval, how to track all specimens received for testing.
• Provide specimen requirements, reference ranges and information on specimen stability.
• Receive and initiates communication from/to customer service/CPL remote locations to discuss resolution of problems.
• Correctly identify proper tubes, containers, transport media and storage temperature for each test type.
• Determines specimen acceptability, consulting specimen requirements in the Laboratory Information System.
• Communicate with laboratory staff and customer service to ensure quality patient care.
• Ensure proper specimen processing, labeling, and test ordering.
• Champion safety, compliance, and quality control.

Skills

Excellent communication skills

Fast-paced work

Data entry

Phlebotomy

Education

High School Diploma or equivalent

Associate’s degree in laboratory science or medical laboratory technology

Job description

Clinical Pathology Laboratories, Inc. in Houston, TX, is hiring for a full-time phlebotomy role. You will provide patient-centered service, resolve basic test-related issues, and support CPL locations via LIS procedures. Strong communication and phlebotomy experience are essential.

Role requires handling specimen collection, labeling, and test orders while maintaining safety and quality standards. Join a team dedicated to accurate diagnostics and excellent patient care.