Laboratory Operations Supervisor — Lead Patient Care Team

American Esoteric Laboratories; Austin, Northern (TX, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Sonic Healthcare USA is seeking an Operations Supervisor to support daily laboratory operations and lead a team across our CPL sites. You will coach frontline staff, manage staffing and workflow, and drive quality, safety, and patient service excellence.

Reporting to the Regional Manager, you will foster teamwork, monitor performance, and implement continuous improvement initiatives to enhance efficiency and service delivery in a fast-paced clinical lab environment.

Qualifications

• Minimum high school diploma or GED.
• Experience supervising in healthcare, laboratory, or medical settings preferred.
• Strong communication and organizational skills.

Responsibilities

• Supervise and support a team of phlebotomists, laboratory assistants, processors, couriers, data entry staff, and team leads.
• Coach, train, and develop employees to promote engagement, performance, and service excellence.
• Help manage daily operations, staffing, scheduling, workflow, and resource allocation.
• Build strong relationships with patients, clients, and internal teams to ensure outstanding service.
• Monitor operational performance and identify opportunities to improve efficiency, quality, and productivity.
• Oversee inventory, supplies, and operational resources to support uninterrupted service.
• Ensure compliance with laboratory procedures, quality standards, and safety requirements.
• Support specimen collection, processing, and handling activities as needed.
• Assist with operational projects, issue resolution, and continuous improvement initiatives.

Skills

Leadership

Communication

Problem solving

Customer service

Organizational skills

Education

High school diploma or GED

Job description

Sonic Healthcare USA is seeking an Operations Supervisor to support daily laboratory operations and lead a team across our CPL sites. You will coach frontline staff, manage staffing and workflow, and drive quality, safety, and patient service excellence.

Reporting to the Regional Manager, you will foster teamwork, monitor performance, and implement continuous improvement initiatives to enhance efficiency and service delivery in a fast-paced clinical lab environment.