Laboratory Assistant II

Park Nicollet Health Services; Saint Louis Park (MN); On-site; USD 36,000 - 48,000; Full time

Job summary

Park Nicollet Methodist is seeking a Laboratory Assistant to provide specimen collection, phlebotomy, processing, and clerical duties across lab and patient service areas.

The role emphasizes strong customer service, independent work, and the ability to balance test ordering, scheduling, and billing tasks while ensuring safety and efficiency.

Qualifications

• Strong customer service skills.
• Ability to work independently and solve problems.
• Ability to meet time-sensitive requests and adapt to changes.

Responsibilities

• Provides a wide range of laboratory services including specimen collection and testing.
• Serves as PNHS customer liaison and promotes positive problem resolution.
• Communicates effectively with lab teams through email, huddles and meetings.
• Interacts with Supervisors and Team Leads to report issues and concerns.

Skills

Customer service

Independence

Problem solving

Age-appropriate care

Organizational skills

Job description

JOB DESCRIPTION

Park Nicollet Methodist is hiring for a Laboratory Assistant.

POSITION SUMMARY STATEMENT

The Lab Assistant will provide a wide range of laboratory services including specimen collection, client service and reception desk duties, ordering/ scheduling/ billing functions, laboratory testing, phlebotomy, dispatching, specimen processing, centrifuging, delivery of specimens to appropriate lab/ department and assuring proper efficiency and workflow management. Position will also serve as a resource for questions from hospital and clinic staff regarding specimen handling and processing.

MINIMUM QUALIFICATIONS

• Education, Experience or Equivalent Combination: NA
• Licensure/ Registration/ Certification: NA
• Knowledge, Skills, and Abilities:
  • Strong customer service skills, ability to work independently, good problem-solving skills.
  • Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
  • Demonstrates strong organizational skills with the ability to meet time sensitive customer requests and changes on short notice.

PREFERRED QUALIFICATIONS

• Education, Experience or Equivalent Combination:
  • Experience in a medical related field or an applied science degree is desirable.
  • One year hospital experience preferred.
• Licensure/ Registration/ Certification:
  • ASCP certification for phlebotomy preferred.
• Knowledge, Skills, and Abilities:
  • NA

ESSENTIAL DUTIES

• Models and promotes the Head + Heart, Together behaviors. Provides feedback to staff and manager, including recognition and correction.
• Serves as a PNHS customer liaison and champion for the Laboratory. Promotes a positive response to questions and problem resolution.
• Communicates effectively with lab teams through email, huddles, rounding and meetings.
• Interacts with the Supervisors and Team Leads daily to report issues and concerns involving Lab Assistants and customers.
• Attends and/or completes all assigned PNHS mandatory training and Laboratory specific competency testing as scheduled.
• Participates in completion of performance appraisals using the automated electronic system to provide input for self, peers, staff, and leaders.
• Pathway team members must have a valid driver's license and be able to drive to patient or client locations as necessary.
• Performs other duties as assigned.
• Lab Assistant II
• The Lab Assistant II role will be responsible for performing all the LAI duties as well as act in the mentor role.
• The mentor role will be responsible for training and development of new staff and students rotating through phlebotomy, specimen processing, and client services departments.
• Mentors must maintain competency on the assigned support service benches.
• Demonstrate the ability to motivate and direct coworkers in a positive and professional manner.
• Encourage cooperation between all lab departments, benches, and systems.
• Display leadership ability and strong work ethic in a team-based environment.
• Act as a resource for questions and concerns brought by new employees and students rotating through the support service departments of the lab.
• Consistently display PNHS Head and Heart Together approach to patient care.
• Act as a primary trainer and competency assessor.
• Job description rankings/percentages are intended to reflect normal averages over an extended period of time, and are subject to daily variances. Quality and efficiency standards should at no time be compromised to meet the average expectations expressed above. Job descriptions are subject to change to accommodate organization or department needs.

ORGANIZATIONAL EXPECTATIONS

Values

• Excellence: We strive for the best results and always look for ways to improve.
• Compassion: We care and show empathy and respect for each person.
• Partnership: We are strongest when we work together and with those we serve.
• Integrity: We are open and honest, and we keep our commitments.

Additional Expectations

• Complies with safety instructions, observe safe work practices, provides input on safety issues, and promotes a safe work environment.
• Maintains regular and timely attendance.
• Protects confidentiality.
• Demonstrates participation in and support of the organization's Corporate Integrity Program by participating in compliance-related education and training and complying with the organization's policies and procedures.
• Timely completion of all mandatory education and organizational requirements (i.e., licensure/certification, Employee Health and Wellness requirements, annual training, etc.).

POPULATION SPECIFIC COMPETENCIES

Does this employee have direct patient contact? x

Departments will need to determine the appropriate competencies in their areas for their specific patient populations documented in the essential duties section.

Examples Of Items That Can Be Included Are:

• Identifies expected outcomes for a plan individualized to the patient or situation specific to the needs of the population served.
• Communicates effectively with patients, families, and team members.
• Integrates practices that supports patient safety, acknowledges variations in populations served.
• Anticipates the needs of the population served as well as the unique characteristics of the communities served.
• Anticipates the needs of the population in providing culturally responsive care and develops an individualized plan for patients and families.

LEADERSHIP RESPONSIBILITY

Please describe the degree to which the position directs the work of others or coordinates workflow of a clinic, department, or functional area. If applicable, indicate the number of people and the titles for which this position directly and/or indirectly directs the work of others or coordinates workflow.

NA

Critical Job Demands

Section 1: Place an “X’ next to ONE of the terms that best describes the frequency for each of the Critical Demands.

• 0% N/A
• Rare 1-5% (Up to a 1/2 hour)
• Occa 6-33% (1/2 hour to 3 hours)
• Freq 34-66% (3 to 5½ hours)
• Cont 67-100% (5½ to 8 hours)

Standing - Remaining on one's feet in an upright position at a work station without moving about. x

Walking - Moving about on foot. x

Sitting - Remaining in a seated position. x

Squatting - Assuming or maintaining a crouching position with the knees bent. x

Reaching - Stretching out or extending to touch or grasp. x

Lifting - Raising or lowering an object from one level to another (includes upward pulling). x

Carrying - Transporting an object, usually holding it in the hands or arms, or on the shoulder. x

Pushing/Pulling – Exerting force upon an object so that the object moves away/towards from the force. x

Handling/Fingering – (includes typing, computer work, gripping, grasping, and pinching). x

Section 2: Place an “X” next to ONE of the terms that best describes the Strength Rating for this job classification whichis expressed by one of five terms: Sedentary, Light, Medium, Heavy, and Very Heavy. Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. x

Hazard Assessment for Personal Protective Equipment (PPE)

Please contact the employer Employee Health & Safety (EHS) with any questions or assistance related to the completion of the Hazard Assessment for Personal Protective Equipment (HAPPE) Form.

RELATED TO: Hazardous Substances and Harmful Physical Agents Yes No

Task Description

Potential Hazard Hazard control PPE Required

ABOUT US

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We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

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Join us in our mission to improve the health and well-being of our patients, members, and communities.

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