Laboratory Admin

Quest Diagnostics; Lewisville (TX); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Day 1 Medical

Well-being programs

Blueprint for Wellness

Mental health program

Vacation time

Holidays + MyDay

401(k) match

Employee stock purchase plan

Life and disability insurance

Flexible Spending Accounts

Annual incentive plans

Education assistance

Career advancement

Job summary

Quest Diagnostics in Lewisville, TX, is seeking a Laboratory Administrator to coordinate client requests across multiple lab areas. The role includes data entry, reagent handling, and maintaining documentation, with a focus on timely responses to client inquiries.

The position requires 1–3 years of office/lab experience and a High School Diploma or equivalent. Monday–Friday schedule, competitive benefits, and opportunities for growth are offered.

Qualifications

• 1–3 years of office/laboratory experience.
• Background in biological sciences preferred.
• High School Diploma or Equivalent required.

Responsibilities

• Coordinating, routing and answering incoming client requests to labs.
• Provide formal responses to client requests via outgoing calls.
• Data entry and reagent storage responsibilities; sign for reagents and keep paperwork organized.
• Help with test adds and problem solving for sample issues.
• Pull samples for studies and address test adds from lab services.
• Monthly tally of laboratory assays and report forwarding to Medical Administration.

Skills

Typing 35wpm

Organizational skills

Telephone skills

Education

High School Diploma

Tools

Word processing

Job description

Job Description

Laboratory Admin - Lewisville, TX, Monday to Friday, 8:00 AM to 4:30 PM

Department: Lab Suppor - Lab Management

Pay range: $17.75+ per hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness®
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

This position serves as a central coordinator in a multi-department environment. Incumbents ensure more timely responses to client problems/questions.

Responsibilities

• Performs the function of coordinating, routing and answering incoming client requests to various individuals within assigned laboratories. Will also provide formal responses to client's requests via out‑going calls. May assist with test adds.
• Utilizing the company values, vision and mission and using a helpful and mature telephone presence, the Laboratory Administrator ensures all callers receive an appropriate response from his/her assigned lab areas.
• Performs data entry as well as being responsible for reagent storage upon receipt, signing for reagents upon deliver and keeping associated paperwork in order.
• Performs problem solving related activities such as small size samples, accessioning or thawed samples. Responsible for data gathering in order to address specific problems.
• Responsible for pulling samples for studies and will also act as a problem solver for test adds from lab services.
• Performs monthly tally of laboratory assays, reviews contents with Director or Department Head and forwards report to Medical Administration.
• Responsible for routinely keeping one or more laboratory libraries up-to-date as well as preparing photo copies of pertinent date and/or articles to Unit Supervisors, laboratory staff and others.
• Performs incoming and out‑going clerical type purchasing activities for assigned departments.
• Responsible for report retrieval and generation activities. May photocopy and bind documents to be used by members of management. May organize and file TRFs for assigned laboratory.
• Answers phones for one or more departments depending on size of the assigned area.
• Other duties as assigned. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.

Qualifications

Required Work Experience:

1-3 years of office/laboratory experience.

Preferred Work Experience:

Background in biological sciences preferred.

Physical And Mental Requirements:

Ability to sit and/or stand for long periods.

Knowledge

• Incumbent must undergo regular Client Services training in order to stay proficient in responding to client inquiries.
• Incumbent is expected to increase their knowledge of the laboratory environment up to and including sample processing in order to be more responsive to client needs.

Skills

• Must have computer skills (35+ wpm typing speed) and familiarity with word processing software.
• Strong organizational skills and professional telephone skills sets are also required.

Education

• High School Diploma or Equivalent (Required)

About The Team

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.