Laboratory Admin

Quest Diagnostics Incorporated; Denton (TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical benefits

Well-being programs

Blueprint for Wellness

Vacation and time off

401(k) match program

Employee stock purchase plan

Life and disability insurance

Flexible Spending Accounts

Education assistance

Career advancement opportunities

Job summary

Quest Diagnostics Incorporated in Lewisville, TX is seeking a Laboratory Admin to coordinate client requests across lab departments. This role requires phone-enabled communication and data entry, with a focus on timely responses to inquiries.

The position operates Monday to Friday, 8:00 AM to 4:30 PM, with benefits and opportunities for advancement. Prior office/lab experience and a high school diploma are preferred.

Qualifications

• 1-3 years of office/laboratory experience.
• Background in biological sciences preferred.
• Regular Client Services training to stay proficient in responding to client inquiries.

Responsibilities

• Coordinate, route and answer incoming client requests to laboratory staff.
• Provide formal responses to client requests via outgoing calls and assist with test adds.
• Maintain reagent storage and related paperwork; ensure accuracy of documentation.

Skills

Typing 35+ wpm

Phone skills

Organizational skills

Computer literacy

Education

High School Diploma or Equivalent

Job description

Laboratory Admin - Lewisville, TX, Monday to Friday, 8:00 AM to 4:30 PM

Department: Lab Suppor - Lab Management

Pay range: $17.75+ per hour

Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program Blueprint for Wellness
• healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities
• and so much more!

This positionserves as a central coordinator in a multi-department environment.Incumbentsensure more timely responses to client problems/questions.

Responsibilities:

• Performs the function of coordinating,routingand answering incoming client requests to various individuals within assigned laboratories. Will also provide formal responses to client's requests via out-going calls. May assist with test adds.
• Utilizing the company values, vision and mission and using a helpful and mature telephone presence, the Laboratory Administrator ensures all callers receive an appropriate response from his/her assigned lab areas.
• Performs data entry as well as being responsible for reagent storage upon receipt, signing for reagents upon deliver and keeping associated paperwork in order.
• Performs problem solvingrelated activities such as small size samples, accessioning or thawed samples. Responsible for data gatheringin order toaddress specific problems.
• Responsible for pulling samples for studies and will also act as a problem solver for test adds from lab services.
• Performs monthly tally of laboratory assays, reviews contents with Director or Department Head and forwards report to Medical Administration.
• Responsible for routinely keeping one or more laboratory librariesup-to-dateas well as preparing photo copies of pertinent date and/or articles to Unit Supervisors, laboratory staff and others.
• Performs incoming and out-going clerical type purchasing activities for assigned departments.
• Responsible for report retrieval and generation activities. May photocopy and bind documents to be used by members of management. May organize and file TRFs for assigned laboratory.
• Answers phones for one or more departments depending on size of the assigned area.
• Other duties as assigned. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.

Qualifications:

Required WorkExperience:

1-3 years of office/laboratory experience.

Preferred Work Experience:

Background in biological sciences preferred.

Physical and Mental Requirements:

Ability to sit and/or stand forlong periods.

Knowledge:

• Incumbent must undergo regular Client Services trainingin order tostay proficient in responding to client inquiries.
• Incumbent is expected to increase their knowledge of the laboratory environment up to and including sample processingin order tobe more responsive to client needs.

Skills:

• Must have computerskills (35+ wpm typing speed) and familiarity with word processing software.
• Strong organizational skills and professional telephone skills sets are also required.

Education

• High School Diploma or Equivalent (Required)

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Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.