Labor & Employment Client Service Specialist

Fox Rothschild; Chicago (IL); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Labor and Employment Client Service Specialist to provide exceptional legal administrative support. This role involves managing complex tasks, collaborating with attorneys, and ensuring seamless communication with clients. The ideal candidate will have a strong background in legal administration, excellent communication skills, and the ability to handle sensitive information with confidentiality. Join a dynamic team dedicated to delivering high-quality service in a fast-paced environment where your contributions will be valued and impactful.

Qualifications

• Minimum of five years of related experience in a law firm required.
• Proven proficiency in legal terminology and administrative tasks.

Responsibilities

• Provide legal administrative support to attorneys and clients.
• Manage attorney calendars and prepare legal documents accurately.

Skills

Client Service

Legal Terminology

Communication Skills

Data Management

Time Management

Confidentiality

Problem Solving

Multi-tasking

Education

Associate’s Degree

Bachelor’s Degree

Tools

Office Equipment

Recordkeeping Software

Job description

Labor & Employment Client Service Specialist

Job Category: Legal Administrative Asst

Requisition Number: LABOR002981

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• Posted : March 12, 2025
• Full-Time

Locations

Showing 1 location

Chicago, IL 60654, USA

Description

The Labor and Employment Client Service Specialist role is responsible for providing legal administrative support to a team of attorneys by performing complex administrative assistance using specialized knowledge of the assigned practice area(s). This position works collaboratively and cooperatively with others in a team-oriented environment to deliver the highest level of service to internal and external clients.

ESSENTIAL FUNCTIONS:

Attorney Support

• Provide superior client service by answering and screening calls in a courteous and timely manner and providing other client assistance when needed.
• Work closely with attorneys and clients to ensure seamless transfer of information, including attending team status meetings, drafting details, and coordinating results with team.
• Facilitate the management of client specific data, including both electronic and paper files, to enhance the overall approach to dedicated interaction.
• Manage workflow of assigned tasks and projects, prioritizing incoming tasks to meet deadlines and coordinate with other support services to complete work.
• Working knowledge of court rules (federal and state) including document preparation, electronic filing and processing.
• Manage attorney calendars and assist in meeting deadlines, coordinate attorney and/or client travel arrangements and collaborate with the client regarding same.
• Prepare legal documents, memoranda, and correspondence from draft or dictated text. Create, edit, format, and proofread documents, spreadsheets and presentations with the highest level of accuracy and attention to detail.
• Assist multiple attorneys as primary assignment and provide additional support, back‐up, and PTO coverage for the CSS assigned to the team.
• Transmit legal documents, memoranda, and correspondence to clients, witnesses and court officials by electronic filing, fax, email, mail and/or messenger.
• Process new business requests by working closely with the New Business Intake Team by opening new matters; preparing and reviewing conflicts submissions; close matters; and create and maintain client case files using appropriate recordkeeping software.
• Calendar all critical deadlines and other dates requiring action into a calendaring database and ensure accurate calculations; maintain and manage these deadlines.

Collaboration and Teamwork

• Work proactively with Legal Team Assistants to accomplish tasks.
• Collaborate with resources, including Attorney Resource Center, as appropriate to complete projects and tasks.
• Adhere to all firm policies, procedures, standards and guidelines while maintaining confidentiality.

ADDITIONAL FUNCTIONS:

• Other related duties, as assigned.
• Flexibility to work overtime when required to meet project deadlines and business demands.

QUALIFICATIONS (EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES):

Education:

• Associate’s Degree preferred; Bachelor’s Degree a plus.

Experience:

• Minimum of five (5) years related experience at a law firm or legal or corporate department required.

Knowledge, Skills, & Abilities:

• Ability to effectively gather and summarize data for reports, find solutions to various administrative problems and prioritize work.
• Must exhibit a high degree of initiative in managing multiple priorities simultaneously in a fast-paced, high-pressure, deadline-driven and detail-oriented work environment utilizing excellent judgment, initiative, decision-making skills and the ability to work independently.
• Excellent verbal and written communication skills. High level of inter-personal skills required to handle sensitive and confidential situations.
• Position requires a highly professional demeanor and appearance including possessing poise, tact and diplomacy.
• Ability to maintain highest level of confidentiality and provide outstanding customer service to internal and external clients/contacts.
• Proven proficiency using legal terminology and experience working in related practice area(s).
• Experience with court/administrative related agency filings and meeting related deadlines.
• Exceptional knowledge and experience with the Labor and Employment law practice. Specifically, processes and procedures concerning the Department of Labor, Equal Employment Opportunity Board, and National Labor Relations Board, State and Federal Courts.
• Experience with efiling pleadings with Equal Employment Opportunity Board, and National Labor Relations Board, State and Federal Courts.
• Experience preparing Department of Labor audit responses.
• Possess a high level of proficiency using a variety of office equipment including personal computer, telephone, transcription equipment, printer, and copier.
• Keyboarding skills of 60 wpm or higher required.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

This job operates in a clerical, office setting. This role routinely uses standard office equipment including, but not limited to computers, telephones, printers, and copiers.

PHYSICAL REQUIREMENTS

Medium Work: Exertion of physical strength to lift, carry, push, pull, or otherwise move objects 20 to 50 pounds frequently, and/or greater than negligible up to 10 pounds.

VISUAL ACUITY

Worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

COMPENSATION & BENEFITS

The salary ranges for this position apply to the respective listed locations. The salary range reflects a variety of factors that are considered in making compensation decisions, including but not limited to experience, education, licensure and/or certifications, geographic location, market demands and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for a position.

The above is intended to describe the general content of and requirements for the performance of this job. It is not a contract or employment agreement and is not to be construed as an exhaustive statement of all functions, responsibilities, or requirements the employee may be required to perform, and the employee may be required to perform additional duties. Additionally, management reserves the right to review and revise the job description at any time. Employment with the firm is at-will. Employees must be able to satisfactorily perform all of the essential functions of the position with or without a reasonable accommodation. If an accommodation request would cause an undue hardship or a safety concern, the individual may not be eligible for the position.

Equal Opportunity Employer - vets, disability

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)