Labor Analyst, Workforce Management & Labor Planning

Advance-Auto-Parts; Raleigh (NC); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Hybrid work arrangement

Job summary

Advance Auto Parts is seeking a Labor Analyst to support Workforce Management at our Raleigh headquarters. You will execute daily operational tasks, assist in configuration, data loads, and validation to keep the WFM environment accurate and usable.

You will collaborate with Store Operations, Finance, HR, Payroll, Technology, and vendors to resolve issues, maintain data integrity, and support labor planning processes.

Qualifications

• 2+ years of experience in Workforce Management, HR Systems or related field.
• Proficiency in Excel and data analysis.
• Experience with BI tools (Power BI, Tableau) preferred.

Responsibilities

• Provide WFM support, resolve user issues, manage tickets and escalations.
• Load and validate labor budgets, forecasts, and scheduling data.
• Test system changes, releases and integrations; maintain audit docs.
• Develop reports, dashboards, and SOPs; train users and governance activities.

Skills

WFM knowledge

Excel

Data analysis

SQL

Python

Power BI/Tableau

Education

Bachelor's degree in Business/Operations/Analytics

Tools

Power BI

Tableau

SQL

Python

R

Job description

Job DescriptionPosition SummaryThe Labor Analyst supports the Workforce Management Manager by executing the daily operational, system-support, configuration, maintenance, and validation work required to keep the enterprise WFM environment accurate, stable, and usable. The position serves as a hands-on resource for store and field support, recurring production activities, approved configuration changes, labor-budget and data loads, schedule-cycle support, testing, documentation, and issue resolution.The analyst works closely with Store Operations, Field Leadership, Finance, HR, Payroll, Technology, and external vendors to resolve issues, protect data integrity, and support consistent labor-planning processes.Key ResponsibilitiesResponsibility allocations are approximate and may shift based on business priorities.WFM Support & Issue ManagementProvide WFM support, resolve user issues, manage tickets, and coordinate escalations.Track recurring issues and maintain support documentation.Configuration & System MaintenanceExecute approved system configuration changes and organizational updates.Monitor interfaces, jobs, and data feeds; maintain change-control documentation.Labor Planning & Schedule OperationsLoad and validate labor budgets, forecasts, and scheduling data.Support schedule generation, reconcile labor data, and monitor key planning metrics.Testing, Validation & Production ControlsTest system changes, releases, and integrations.Perform validations, data reconciliations, and maintain audit documentation.Reporting, Documentation & TrainingMaintain reports, dashboards, SOPs, and training materials.Support user training, governance activities, and critical WFM processes.QualificationsEducationBachelor’s degree in Business, Operations, Analytics, or a related fieldExperience2+ years of experience in Workforce Management, HR Systems or related field.Technical SkillsWorking knowledge of WFM platforms (e.g., UKG, Reflexis, Blue Yonder, or similar)Understanding of WFM system technical set upsAnalytical SkillsStrong proficiency in Excel and data analysisExposure to BI tools (Power BI, Tableau, or similar) preferredAbility to communicate insights clearly and conciselyPreferred QualificationsExperience supporting retail, service-based, or multi-unit operationsExposure to labor compliance requirementsInterest in analytical modeling, forecasting, and optimizationKnowledge of SQL, Python, R etc.Key CompetenciesStrong analytical and problem-solving skillsDetail-oriented with an operational mindsetWillingness to learn and grow into greater ownershipAbility to balance data insights with practical executionExcellent communication and collaboration skillsAbility to document processes and follow governance standardsWork RequirementsLimited off-hours availability may be required for critical loads, releases, incidents, or other time-sensitive WFM cycles. Occasional travel may be required. Duties may evolve with business needs.Company Overview:Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider that serves both professional installers and do-it-yourself customers. Advance operates 4,500+ stores and distribution centers in the United States, Puerto Rico, and the U.S. Virgin Islands. The Company also serves independently owned CarQuest branded stores across these locations in addition to Mexico and various Caribbean Islands. When you join our team, you become one of 60,000 knowledgeable and experienced Team Members who are committed to providing outstanding customer service to our customers, communities, and each other every day.Location & Work Availability:This position is 4 days in office, 1 day remote per week, based at our corporate headquarters in Raleigh, North Carolina (North Hills)Benefits Summary:We believe in supporting our Team Members and those they love through comprehensive health & wellness benefits. Learn more here: https://jobs.advanceautoparts.com/us/en/benefitsWe are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state, or local protected class.We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class. We comply with all applicable federal, state, and local laws.California Residents click below for Privacy Notice:https://jobs.advanceautoparts.com/us/en/disclosures