Lab Shipping Ops Supervisor - Lead & QA Excellence

Caris Life Sciences; Phoenix (AZ); In loco; USD 65.000 - 85.000; Tempo pieno

Descrizione del lavoro

Caris Life Sciences seeks a Supervisor of Laboratory Shipping Operations to oversee clerical tasks and ensure proper management and timely return of specimens. You will supervise Laboratory Shipping Specialists, schedule staff, train, and resolve conflicts while aligning with management on exceptions and timelines.

You’ll enforce regulatory guidelines, maintain QA/QC of cases, track performance metrics, and collaborate with other departments to sustain high-quality service.

Competenze

• High School diploma or equivalent.
• Two years’ experience in general laboratory operations.
• Bachelor’s degree in a scientific discipline preferred.

Mansioni

• Supervise all Laboratory Shipping Specialists - provide mentorship and coaching; performance management; oversee training and task scheduling; lead routine one-on-one meetings; resolve interpersonal conflicts; review/approve time-off requests and payroll.
• Resolve employee relations issues and recommends disciplinary action when required.
• Oversee all case workflow activities; provide direction to team based on department needs.
• Adhere to the laboratory’s quality control policies, documents all quality control activities, instrument and procedural calibrations and maintenance performed.
• Follow the laboratory’s established policies and procedures whenever test systems are not within the laboratory’s established acceptable level of performance.
• Assist with the tracking, accumulation, and computation of performance metrics.
• Ensure Block Returns has adequate inventories of supplies.
• Act as first point of contact on questions. Keeps team informed of new processes and general updates.
• Assist in the cleaning and maintenance of the Block Returns space and applicable equipment/resources.
• Log appropriate information into the Laboratory Information System (LIS) and other logs as necessary.
• Responsible for Quality Assurance (QA)/Quality Control (QC) of cases moving through the laboratory.
• Develop new protocols and SOPs to address problems and improve quality and safety within the laboratory.
• Effectively manage complex cross-functional operational activities within and outside the lab with a high degree of independence and strong managerial judgment.
• Manage/Assist in the training of new-hires and peers.
• Proficient in troubleshooting problems and successfully maintains workflow in the lab.
• Assist as needed to perform other related duties and special projects to support the laboratory as required.
• Accept other duties as assigned.

Conoscenze

Leadership

Laboratory operations

Regulatory compliance

QA/QC

Communication

Formazione

Bachelor’s degree in a scientific discipline

Strumenti

LIS

Descrizione del lavoro

Caris Life Sciences seeks a Supervisor of Laboratory Shipping Operations to oversee clerical tasks and ensure proper management and timely return of specimens. You will supervise Laboratory Shipping Specialists, schedule staff, train, and resolve conflicts while aligning with management on exceptions and timelines.

You’ll enforce regulatory guidelines, maintain QA/QC of cases, track performance metrics, and collaborate with other departments to sustain high-quality service.