Lab Service Technician - Suwanee GA.

Vets2industry; Suwanee (GA); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic team as a Lab Service Technician/Warehouse Associate, where you'll play a crucial role in ensuring the reliability of essential instruments and equipment. This position involves repairing and calibrating various devices, managing inventory, and overseeing warehouse operations. With a focus on accuracy and customer service, you will contribute to the success of the organization while working in a supportive environment. If you have a knack for mechanical systems and a passion for helping others, this opportunity offers a rewarding career path in a vital sector. Embrace the chance to make a difference with your skills and expertise!

Qualifications

• Requires an Associate’s Degree or equivalent experience.
• Proficiency in Microsoft Office and ERP systems is essential.

Responsibilities

• Repair, calibrate, and test various instruments and equipment.
• Oversee warehouse functions including shipping and receiving.
• Provide technical support and maintain inventory organization.

Skills

Calibration

Technical Support

Inventory Management

Mechanical Aptitude

Customer Service

Problem Solving

Education

Associate’s Degree

Related Experience

Tools

Microsoft Word

Microsoft Excel

ERP Systems

CRM Systems

Job description

Job title: Lab Service Technician/Warehouse Associate

FLSA status: Non-exempt

Department: Lab and Service, Warehouse

Oversees: Lab Service/Shipping/Receiving

Reports to: Operations Manager

Date written/revised: September 2020

Position summary:

This position will repair, calibrate, and test instruments such as gas detectors, multi-gas monitors, noise meters, water quality meters, and mechanical safety equipment for rental equipment, as well as customer equipment sent in for service. Responsible for maintaining inventory in an organized manner. Responsible for overseeing all functions of the warehouse, including receiving, shipping, distributing materials, equipment, and product to external customers and departments within the company.

Essential functions and responsibilities:

1. Calibrates test equipment
2. Performs functional tests on equipment and EORs (end of rental assets)
3. Performs maintenance, troubleshooting, and repairs on equipment
4. Develops calibration procedures and methods
5. Identifies out-of-tolerance conditions and performs corrective actions
6. Identifies and corrects measurement errors
7. Prepares calibration reports and certificates
8. Performs uncertainty evaluation and measurements
9. Adapts equipment, standards, and procedures to accomplish unique measurements
10. Maintains calibration standards and associated support equipment
11. Performs laboratory and building housekeeping activities
12. Performs outbound calling as defined by Company objectives
13. Provides technical support as needed to internal and external customers
14. Provides quotes (verbal and written) to customers for approval of repairs
15. Performs quotes, orders, and account receivables activities for customers
16. Services ‘will-call’ customers as required
17. Receives customer owned and company owned equipment into system for evaluation/repair
18. Receives company owned assets into ERP system for evaluation and return to rental fleet
19. Receives vendor goods/materials into ERP system for distribution to other departments and/or fulfillment of customer orders
20. Receives incoming shipments into ERP system and distributes to appropriate areas and/or departments
21. Prepares materials/goods/equipment for shipping to end user based on parameters determined by Customer Service and/or Management
22. Assists/controls manufacturer repairs for customer and company owned equipment
23. Assists/controls vendor claims processing
24. Assists with inventory control processes and procedures defined by the Purchasing Manager
25. Assists with departmental recordkeeping defined by the Purchasing Manager
26. Monitors supply levels and places orders as needed and within limits of authority
27. Assists with specific departmental administrative needs, which may include but are not limited to report writing/preparation, researching accounting issues, contacting customers, and performing data entry
28. Assists with facility issues of the branch location as defined by the Branch Manager/Supervisor
29. Performs customer deliveries as required and/or scheduled

Success factors/job competencies:

1. Accuracy
2. Analysis
3. Communication
4. Mechanical Aptitude
5. Safety Orientation
6. Judgment/Independent Thinking
7. Attention to Detail
8. Sense of Urgency
9. Confidentiality
10. Customer Service
11. Problem Solving
12. Decision Making

Physical demands and work environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel, reach with hands and arms, and talk or hear.
2. The employee is frequently required to stand, walk and sit.
3. The employee is occasionally required to climb or balance, stoop, kneel, crouch or crawl.
4. The employee must regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
5. While performing the duties of this job, the employee is regularly exposed to moving mechanical parts.
6. The employee is occasionally exposed to wet and/or humid conditions, fumes, airborne particles, toxic or caustic chemicals, outside weather conditions and risk of electrical shock.
7. The noise level in the work environment is usually moderate.

Education/Certification/License(s) required:

1. Associate’s Degree or equivalent, or one (1) year of related experience and/or training

Experience/Other required:

1. Computer proficiency including Microsoft Word and Excel, as well as basic knowledge of Company Intranets, Network drives, ERP, and CRM systems