Lab Operations Specialist – Customer-Focused Support

vwr; Vacaville (CA); On-site; USD 77,366,000 - 83,097,000; Full time

Benefits offered by this job

Medical, Dental, Vision

PTO & Holidays

401(k) & Tuition Assistance

Employee stock purchase plan

Insurance protections

Recognition program

Job summary

Avantor's Lab and Production Services team is seeking a Site Services Specialist in Vacaville, CA to support lab workflows, manage consumables, and ensure timely customer service. Monday–Friday, 6 am–2:30 pm, report to Site Services Supervisor.

Requires 3+ years in laboratory operations or related roles and a high school diploma. Proficiency with LIMS, inventory platforms, and Excel; strong organizational and communication skills; ability to work independently and as part of a team.

Qualifications

• LIMS and inventory platforms experience.
• Intermediate Microsoft Excel skills.
• Experience coordinating workflows or daily team activity.
• Strong customer service skills with a professional demeanor.
• Strong organizational skills and ability to multi-task.

Responsibilities

• Coordinate daily laboratory support workflows across the customer site, including glassware processing, media preparation, sample logistics, and equipment monitoring.
• Direct team cadence by setting priorities, sequencing tasks, and balancing workload across shifts and team members.
• Manage laboratory consumables, chemicals, reagents, and customer-supplied materials, including documenting movement and customer reporting requirements.
• Coordinate routine instrument maintenance and calibration schedules; escalate complex issues to specialists or vendors.
• Provide daily customer service functions and communicate with customer scientists regarding lab operations and service requests.
• Manage purchasing and receiving for laboratory consumables and supplies, including order entry and price/delivery issue resolution.
• Coordinate sample logistics including receipt, storage, distribution, and shipping in compliance with regulations.
• Handle hazardous materials and prepare shipping documentation per regulations.
• Train and guide associates on procedures, safety, and system use.
• Identify and lead site-level process improvements to reduce errors and improve flow.

Skills

Customer service

Organization

Teamwork

Multi-tasking

Independent worker

Communication

Education

High School Diploma or GED

Tools

Microsoft Office suite

Job description

Avantor's Lab and Production Services team is seeking a Site Services Specialist in Vacaville, CA to support lab workflows, manage consumables, and ensure timely customer service. Monday–Friday, 6 am–2:30 pm, report to Site Services Supervisor.

Requires 3+ years in laboratory operations or related roles and a high school diploma. Proficiency with LIMS, inventory platforms, and Excel; strong organizational and communication skills; ability to work independently and as part of a team.