Lab Operations Lead, Systems Integration – Hardware & AI

OpenAI; San Francisco (CA); On-site; USD 230,000 - 290,000; Full time

Job summary

OpenAI's Consumer Devices division is seeking a Lab Operations Manager, Systems Integration to lead a large-scale test lab, ensuring asset readiness and reliable environments for validation and release testing.

You will own device fleets, manage test rigs, coordinate between hardware, systems, QA, reliability, IT, and infrastructure teams to shape the lab operating model from prototype through launch.

Qualifications

• Proven track-record of operating or supporting a hardware, electronics, reliability, manufacturing, or QA test lab.
• Hands-on experience managing fleets of consumer electronics, embedded devices, prototypes, or connected hardware.
• Comfortable setting up, configuring, troubleshooting, and maintaining devices, test rigs, networking, power systems, and peripherals across USB, Wi-Fi, Ethernet, Bluetooth, power, and device connectivity.

Responsibilities

• Own device fleet and inventory: Manage configuration, deployment, tracking, lifecycle, and asset records for a large fleet of consumer devices and test equipment; coordinate receiving, storage, checkout, shipping, transfers, spares, and secure disposal.
• Operate and maintain the lab: Keep racks, benches, test rigs, cabling, power, networking, peripherals, and shared equipment reliable and organized; diagnose issues and coordinate repairs, replacements, and preventive maintenance.
• Prepare devices for testing: Flash, provision, reset, configure, label, and assign devices to test environments.
• Support testing and diagnostics: Partner with engineering and QA on large-scale test automation setups, failure reproduction, diagnostics collection, log capture, and environment resets.
• Plan lab readiness and capacity: Track fleet health, rig availability, utilization, and upcoming test needs; identify constraints before they block testing.
• Partner across teams: Work with hardware, systems, QA, reliability, IT, and infrastructure teams to keep the lab ready for development and release activities.

Skills

Fleet management

Hardware labs

Device troubleshooting

Tools

CAD

Job description

OpenAI's Consumer Devices division is seeking a Lab Operations Manager, Systems Integration to lead a large-scale test lab, ensuring asset readiness and reliable environments for validation and release testing.

You will own device fleets, manage test rigs, coordinate between hardware, systems, QA, reliability, IT, and infrastructure teams to shape the lab operating model from prototype through launch.