Lab Manager III

NewGen Technologies; Arlington (VA); On-site; USD 100,000 - 150,000; Full time

Job summary

NewGen Technologies in Arlington, VA is seeking a Lab Manager to oversee cyber lab operations supporting a U.S. Government customer. You will manage IT infrastructure, security, VPN/VDI, and multi-OS environments to support incident response activities.

The role requires US citizenship, active clearance (DoD Secret, TS/SCI preferred), and hands-on experience with Citrix, VMware, and Jamf Pro. Collaboration across locations is essential.

Qualifications

• U.S. Citizenship
• Active DoD Secret Clearance, TS/SCI preferred
• Must be able to obtain DHS Suitability
• BS Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or related degree; or HS Diploma and 7+ years lab management or systems administration experience
• 5+ years of directly relevant experience in system administration
• Experience with multiple operating systems, to include Linux/Unix & MacOS
• Experience and knowledge of networking and network administration
• Experience with Virtual Private Networks (VPN)
• Experience with virtual desktops (Citrix, VMWare)
• Must be able to work collaboratively across physical locations

Responsibilities

• Apply advanced analytics and implement infrastructure solutions supporting command decisions and mission requirements.
• Support the implementation of new technologies and equipment in the lab environment.
• Assess network topology and device configurations identifying security concerns and best practices.
• Advise and provide insight on development of lab SOPs and policies.
• Provide support for VPN or VDI to users.
• Provide support for MacOS and iOS to users.
• Troubleshoot and triage technical challenges and user issues.
• Monitor IT helpdesk channels and assist with user accounts and credential resets.
• Implement granular access control, establish back-ups, and monitor systems security.
• Troubleshoot and resolve storage problems across LAN/WAN and monitor remediation.

Skills

Lab management

System administration

Networking

VPN

Citrix/VDI

VMware

MacOS/iOS support

Collaboration across locations

Education

BS in Computer Science / CS/CE / related

HS Diploma + 7+ years lab management or sys admin

Tools

Citrix

VMware

Jamf Pro

DEP

Enterprise Connect

Job description

Our Partner is supporting a U.S. Government customer to provide support for onsite incident response to civilian Government agencies and critical asset owners who experience cyber-attacks, providing immediate investigation and resolution. Contract personnel perform investigations to characterize the severity of breaches, develop mitigation plans, and assist with the restoration of services. They are seeking a Lab Manager to support this critical customer mission.

Responsibilities

• Apply advanced analytical skills and technical resources at the tactical levels and implementinfrastructure solutions supporting command decision making and execution of mission requirements
• Support the implementation of new technologies and equipment in the lab environment
• Assessnetwork topology and device configurations identifying critical security concerns and providesecurity best practice recommendations
• Adviseand provideinsight on development of lab standard operating procedures (SOPs) and policies
• Provide support for Virtual Private Network (VPN) or Virtual Desktop Infrastructure (e.g., Citrix) to users
• Provide support for MacOS and iOS to users
• Provide troubleshooting and triaging assistance for basic to intermediate technical challenges and user issues
• Monitor and respond to users on IT helpdesk channels and phone linesAssist in the management of user accounts and resetting credentials
• Performimplementation of granular access control, and monitor systems for acceptable performance and user accessibility, establish back-ups, and monitor systems security
• Troubleshoot and resolve complex storage problems across the enterprise related to storage and replication strategies across local and wide area networks. Monitor channels for storage-related network and system issues and remediate them as they occur.

Requirements

• U.S. Citizenship
• Active DoD Secret Clearance, TS/SCI is preferred
• Must be able to obtain DHS Suitability
• BS Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or related degree; or HS Diploma and 7+ years lab management or systems administration experience
• 5+ years of directly relevant experience in system administration
• Experience with multiple operating systems, to include Linux/Unix & MacOS
• Experience and knowledge of networking and network administration
• Experience with Virtual Private Networks (VPN)
• Experience with virtual desktops (Citrix, VMWare)
• Must be able to work collaboratively across physical locations

Desired Skills

• Experience working with SIEMs to include ELK and Splunk
• Virtualization automation and optimization
• Experience working with Jamf Pro, DEP, and Enterprise Connect implementation
• Experience with writing technical procedures and standard operating procedures
• Desired Certifications:
  • CEH
  • Sec+
  • Network+
  • CCNA

For more than 20 years, NewGen Technologies has solved our clients' toughest IT challenges with integrity, security, and outstanding service by delivering both technology and talent. We have helped secure borders, have used artificial intelligence (AI) to fight terror, aided the identification of criminals, and have helped to prevent crime through the introduction of biometrics. Our team of Highly Cleared Specialists have hard-to-find skills and expertise in a wide spectrum of technologies to provide solutions that transform business processes and solve problems of national significance. #CJ