Lab Liaison Support Consultant

IDEXX Laboratories, Inc; Elmhurst (IL); On-site; USD 34,440 - 38,572; Full time

Benefits offered by this job

Health benefits day one

Annual bonus

401(k) matching

Career advancement opportunities

On-the-job training

Job summary

IDEXX Laboratories, Inc. is seeking a Customer Support Consultant to join the Lab Liaison team in Elmhurst, IL. You will collaborate across IDEXX to research and resolve Reference Lab customer concerns and testing issues, providing proactive outreach for prompt resolution.

This full-time role offers day-one benefits, opportunities for advancement, and a focus on customer experience and quality compliance.

Qualifications

• High School diploma or equivalent required.
• Associate or Bachelor’s degree preferred.
• Strong customer service and interpersonal skills.
• Proficiency with Microsoft Office and related systems.
• Analytical problem-solving and clear communication.

Responsibilities

• Provide proactive customer outreach and resolve issues promptly for optimal experience.
• Collaborate with IDEXX teams to research and resolve Reference Lab concerns and sample testing issues.
• Maintain strong relationships through professional, clear, and empathetic communication.
• Support quality management systems and compliance requirements.
• Contribute to team growth through development programs and knowledge sharing.

Skills

Customer service

Interpersonal skills

Written & verbal comms

Analytical thinking

Team collaboration

Attention to detail

Empathy

Ability to learn new tools

Education

High School diploma or equivalent

Associate or Bachelor’s degree preferred

Tools

Microsoft Office

Job description

IDEXX Laboratories, Inc. is seeking a Customer Support Consultant to join the Lab Liaison team in Elmhurst, IL. You will collaborate across IDEXX to research and resolve Reference Lab customer concerns and testing issues, providing proactive outreach for prompt resolution.

This full-time role offers day-one benefits, opportunities for advancement, and a focus on customer experience and quality compliance.