Lab Lead Support Services - Processing Department

Bon Secours Mercy Health; Richmond (VA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

403(b) employer contributions

Tuition assistance

Medical/dental/vision

Job summary

Bon Secours Mercy Health in Richmond, VA is seeking a Lab Lead to coordinate daily operations of the Processing Department. You will provide leadership to lab assistants and couriers, ensure timely reporting of test results, assist with safety training, and support performance reviews.

This role emphasizes scheduling, data collection, inventory, and resolving sample and customer issues. The successful candidate will maintain accreditation standards and collaborate with cross-functional teams to

Qualifications

• High School diploma or GED required.
• Associate degree in Allied Health Sciences – Phlebotomy preferred.
• Phlebotomy experience with EKG preferred.

Responsibilities

• Coordinate workflow for lab support including processing, phlebotomy, specimen transport, and customer service.
• Perform phlebotomy and processing duties as needed.
• Monitor LIS reports for quality and compliance.
• Oversee scheduling and timekeeping; assist leadership.
• Maintain accreditation standards (TJC, CAP) for the area.

Skills

Attention to detail

Interpersonal skills

Communication

Organizational skills

Education

High School Diploma or GED

Associate degree in Allied Health Sciences – Phlebotomy

Tools

LIS software

Job description

Who We Are

We believe your best is yet to come. At Bon Secours, we celebrate the human side of health care, uniting individuals from all walks of life in giving good help to those in need. We'll ask a lot of you, but we'll give a lot back, as well. Whether you’re called to bedside care, patient support, community service or operations and administration, there’s a place for you here. Because if there's one thing we know for certain, it's that good works start with great people. We’ll support and empower you to bring your best – in service of our patients and our Mission.

Lab Lead Support Services - Processing Department

Job Summary

The Lab Lead functions as the department lead and coordinates the daily operations of the lab. They provide leadership and technical expertise to the lab assistants and couriers. In addition, working as the Lab Lead you will ensure that all testing results are reported within the required time frame, assist with safety training, resolve personnel issues, and provide input and documentation for performance reviews. Responsibilities include daily scheduling, data collection, inventory, and troubleshooting sample and customer issues.

Essential Functions

• Coordinates workflow related to all aspects of laboratory support services to include processing, phlebotomy, specimen transport, supply distribution, patient registration, and customer service.
• Performs all duties of phlebotomists and processors as needed.
• Monitors Lab Information System (LIS) reports and logs for compliance to assure pre‑analytical processes are of highest quality.
• Assists leadership with department needs.
• Manages quality assurance documentation of personnel as needed.
• Provides oversight for scheduling and timekeeping.
• Implements policies and procedures as relates to specific area.
• Oversees training and orientation of personnel.
• Maintains standards of accreditation for The Joint Commission (TJC) and The College of American Pathologists (CAP) for specific area.

Education

• High School Degree or GED (required)
• Associate Degree, Allied Health Sciences – Phlebotomy with additional coursework (preferred)

Certifications

Phlebotomist Certification (preferred)

Experience

• Previous experience in a laboratory setting (preferred)
• Previous experience in leadership position in customer service environment (preferred)
• 3 years phlebotomy experience with EKG experience (preferred)

Skills & Abilities

• Ability to provide quality, error‑free work in a fast‑paced environment
• Engage with staff and patients in a professional manner
• Strong interpersonal communication and organization skills

What We Offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short‑ and long‑term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact the Talent Acquisition Team at [e-mail].