Lab IT & Validation Engineer (CSV)

Socket.dev; Cambridge, Norton (MA, MA); On-site; USD 74,000 - 123,000; Full time

Benefits offered by this job

Competitive pay

Company-paid Insurance

Medical, Dental & Vision

401(k) Matching

Paid Time Off

Tuition Reimbursement

Parental Leave

Job summary

Verista is seeking a hands-on Laboratory IT Support SME to maintain lab IT and instrument-connected systems with a focus on CSV activities. The role sits at the intersection of IT and scientific operations, requiring collaboration with scientists, vendors, and enterprise IT to ensure reliable, compliant lab operations.

You will troubleshoot across OS, software, and lab connectivity, support instrument onboarding, and handle IT validation activities with IQ/OQ where needed.

Qualifications

• Bachelor’s degree in IT, CS, life sciences, or related field.
• Experience supporting lab environments, preferably pharma/biotech or manufacturing.
• Hands-on experience with instrument-connected PCs and IT troubleshooting across hardware, software, and networking.
• Experience working in a GxP environment, with exposure to computer system validation concepts.
• Comfort working with Veeva and change control processes, including maintaining validation documentation.
• Windows administration and Active Directory experience, plus basic networking knowledge.
• Ability and willingness to work onsite across two locations (Cambridge and Norton) on a regular weekly schedule, with occasional off-hours availability.
• Experience with lab instrument vendors (e.g., Agilent, Waters, Illumina) preferred.
• Linux experience and database familiarity preferred.

Responsibilities

• Provide day-to-day IT support for lab PCs and instrument-connected systems, troubleshooting across OS, apps, and instrument connectivity.
• Perform installs, upgrades, and configuration for scientific software, ensuring reliability within lab workflows.
• Support onboarding of new lab instruments and coordinate with vendors during installs, upgrades, and troubleshooting.
• Serve as the primary IT contact for lab users, supporting Windows environments, AD, permissions, networking, and backup/restore.
• Fulfill the IT role in computer system validation activities, ensuring technical controls for data integrity.
• Partner with instrument vendors on IQ/OQ validation packages and support IQ/OQ activities; assist IT in IQ/OQ as needed.
• Work within Veeva and change control processes, keeping validation and technical docs audit-ready.
• Provide occasional off-hours support (roughly quarterly), typically resolved remotely.

Skills

IT troubleshooting

Lab IT support

GxP experience

Windows administration

Active Directory

Networking basics

Linux

Database familiarity

Education

Bachelor's degree in IT/CS/Life Sciences or related field

Tools

Veeva

IQ/OQ validation

Change control processes

Job description

Verista is seeking a hands-on Laboratory IT Support SME to maintain lab IT and instrument-connected systems with a focus on CSV activities. The role sits at the intersection of IT and scientific operations, requiring collaboration with scientists, vendors, and enterprise IT to ensure reliable, compliant lab operations.

You will troubleshoot across OS, software, and lab connectivity, support instrument onboarding, and handle IT validation activities with IQ/OQ where needed.