Lab IT Solution Engineer
JTG Consulting Group
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Benefits offered by this job
Job summary
JTG Consulting Group is seeking a Lab IT Solution Engineer to support the Sales organization by translating laboratory IT needs into defined solutions and accurate quotes. You will collaborate with Sales, Services, and subject matter experts to document requirements and ensure proposed solutions are technically sound and aligned with client needs.
Responsibilities include pre-sales participation, client calls, and presenting quotes.
Qualifications
- Bachelor’s Degree required.
- Minimum 5 years of experience in Laboratory Information Systems.
- Minimum 5 years of experience in Clinical Processes.
- Minimum 2 years in solution engineering or HIT implementations.
- Demonstrated experience developing scopes, estimates, quotes, proposals, and SOWs.
- Knowledge of HIPAA/PHI security considerations.
Responsibilities
- Assist Sales during client discovery and scoping with technical questions.
- Translate client needs into clearly defined proposed solutions including scope and pricing.
- Coordinate review of proposed solutions for feasibility, risks, and assumptions.
- Lead the technical portion of client scope walkthroughs with Sales and SMEs.
- Develop client quotes reflecting defined scope, resources, and timelines.
- Support pre-sales activities including client calls and proposals.
- Maintain and update solution engineering materials and templates.
Skills
Education
Tools
Job description
Be a part of our journey
At JTG we believe employees are the company’s most valuable assets, and the key to our continued rapid expansion and success. With a sharp focus on employee satisfaction, continuous improvement and delivering the highest quality services, we are built for long-term and sustainable growth. The JTG family is dedicated to cultivating an environment that enhances the experience of both employees and clients.
We have a dynamic team, and recruit and work with only the best in the industry. We are looking for talented, enthusiastic, and dedicated professionals who are passionate about laboratory IT and helping clients ultimately improve the delivery of patient care. If you are motivated, determined, and excited to help drive our progress, we are interested in learning about you.
We’re all in this together, and at JTG we are family and foster a culture of collaboration, mutual respect, integrity, fun, and diversity. We have a shared vision of making a difference in the healthcare space, and our work is extremely rewarding. Our support and commitment to each other, and to our extended family of clients, is unparalleled.
Your personal success and well-being matter! At JTG we ensure each employee’s work leaves the space needed to meet family obligations, attend to personal goals and pursue professional development. We help make sure all aspects of your life are well taken care so you can concentrate on your priorities and flourish while maintaining a healthy work-life balance.
- Competitive Salaries
- Paid Company Holidays
- Paid Time Off
- Sick Leave
- Flexible Working Hours
- Remote Positions - Work from home
- Health, Dental & Vision Insurance
- 401(k) + Employer Match
- Career Advancement Opportunities
- On-Going Education & Professional Development Opportunities
JTG Consulting Group, LLC is a certified minority-owned business and an Equal Employment Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
The Lab IT Solution Engineer reports directly to the Chief Services Officer and is focused on supporting the Sales organization. The Lab IT Solution Engineer serves as a technical and solutions-focused partner within JTG Consulting Group’s sales process, helping prospective and existing clients translate laboratory, technology, and operational needs into well-defined solutions.
The role applies laboratory IT expertise, problem-solving, and strong communication skills to support client discovery, scoping, estimating, proposal and Statement of Work (SOW) development, and the transition of awarded work to Services. Working collaboratively with Sales, Services, and JTG subject matter experts, the Lab IT Solution Engineer helps coordinate internal communication as well as gather and document requirements.
The Lab IT Solution Engineer owns the development and maintenance of accurate client quotes based on the scope, assumptions, resource requirements, pricing guidance, and delivery inputs validated by the appropriate Sales and Services stakeholders. The role helps ensure proposed solutions and related documentation are technically sound, appropriately scoped, accurately quoted, and aligned with client needs and JTG’s capabilities. The Lab IT Solution Engineer also supports pre-sales activities, including participating in client calls and presenting proposed quotes to clients as needed.
Sales Engineering, Scoping & Solution Development
- Support the Sales opportunity owner during client discovery and scoping conversations by providing the Sales team with the technical and solution-focused questions needed to understand client objectives, workflows, systems, integrations, requirements, constraints, and success criteria
- Work with Sales, Services, and subject matter experts to translate client needs and technical requirements into clearly defined proposed solutions, including scope, deliverables, assumptions, exclusions, dependencies, resource requirements, and level‑of‑effort considerations
- Coordinate formal Services and subject matter experts review of proposed solutions to validate feasibility, resource requirements, delivery assumptions, risks, dependencies, and level of effort before a quote or SOW is released to the client. Lead the technical portion of client scope and solution walkthroughs in partnership with Sales, clearly communicating the recommended approach, deliverables, assumptions, exclusions, dependencies, and relevant solution considerations
- Collaborate with sales to address client questions and scope refinement as needed, coordinating internally to ensure changes are accurately reflected in the proposed solution and quote
- Identify technical, operational, integration, resource, and implementation considerations that may impact solution scope, timeline, cost, or delivery
- Support a structured transition of awarded work from Sales to Services, ensuring client requirements, assumptions, commitments, scope, and quoted services are clearly documented and communicated
Quoting & Proposal Development
- Own the development of client quotes based on the defined scope, resource requirements, level of effort, pricing structure, and applicable JTG standards
- Ensure quotes accurately reflect the proposed scope of work, deliverables, assumptions, resources, timelines, and other applicable requirements
- Coordinate required review and approval of pricing, resource requirements, delivery assumptions, margin, and exceptions before finalizing client quotes. Sales owns commercial positioning and client negotiation.
- Maintain consistency and accuracy across scoping documentation, quotes, proposals, and SOWs
- Updates quotes when client requirements, scope, assumptions, or resource needs change during the sales process
- Support the development of proposals, SOWs, and other client-facing sales documentation by providing accurate technical, scoping, and pricing information
- Maintain appropriate documentation of quote assumptions, revisions, and approvals throughout the sales process
- Continuously identify opportunities to improve JTG’s scoping and quoting processes, tools, templates, and overall efficiency
Client Presentations & Technical Sales Support
- Support technical portions of client discussions, solution walkthroughs, presentations, and other pre‑sales activities in partnership with the Sales opportunity owner
- Serve as a technical resource during prospective and existing client conversations, responding to questions and providing recommendations based on JTG’s capabilities and industry expertise
- Translate highly technical laboratory IT concepts into clear business and operational value for both technical and non‑technical audiences
- Support Sales in addressing technical questions and client objections throughout the sales process
- Participate in onsite client meetings, workflow assessments, conferences, industry events, and other sales activities as needed
Sales Support & Market Knowledge
- Provide technical and subject matter expertise for Requests for Information (RFIs), Requests for Proposal (RFPs), and other prospective client inquiries
- Develop and maintain reusable solution engineering materials, including technical content, solution descriptions, scoping tools, quoting resources, and other sales resources
- Maintain current knowledge of JTG’s service offerings, capabilities, delivery models, and available expertise to appropriately position and quote solutions
- Maintain working knowledge of laboratory IT market trends, technologies, vendor solutions, and competitive offerings to effectively support client conversations
- Other tasks and projects as assigned
Education & Experience
- Bachelor’s Degree (required)
- Experience working as a Medical Laboratory Scientist (preferred)
- Minimum 5 years of experience in Laboratory Information Systems
- Minimum 5 years of experience in Clinical Processes
- Minimum 2 years of relevant experience working in solution engineering or HIT Implementation
- Demonstrated experience developing scopes, estimates, quotes, proposals, and Statements of Work for professional or technical services.
- Experience coordinating client requirements across Sales, technical subject matter experts, and service-delivery teams.
- Knowledge of clinical standards, documentation methods and existing practices
- Demonstrated technical skills and aptitudes related to all computer related activities
- Demonstrated ability to understand all laboratory related computer applications, and the ability to learn and apply new applications and programs
Competencies
- Understanding of HIPAA, PHI security considerations, and healthcare data compliance
- Familiarity with clinical standards, clinical processes, laboratory workflows, documentation methods, existing practices and clinical lab regulations and quality management systems, i.e., FDA, CAP, CLIA, AABB, HIPAA, etc.
- Ability to work independently but also as part of a collaborative team
- Ability to work safely in active laboratory environments when required, including around biological specimens, chemicals, and other laboratory hazards, with appropriate training and protective equipment
- Ability to multitask in a fast‑paced environment with rapidly changing priorities
- Exceptional verbal, and written communication skills
- Strong organizational skills
- Experience with Dynamics 365
- Experience with Microsoft 365
- Ability to work remotely
- Located within the Central or Eastern time zones
- Anticipated travel is 25% to 50% and may vary based on client engagements and business needs
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