Lab IT/OT Support Engineer (Onsite)
ZENITH INFOTEK LLC
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Job summary
ZENITH INFOTEK LLC is seeking a Lab IT/OT Support Engineer to bridge engineering, facilities, vendors, controls teams, and enterprise IT, ensuring minimal downtime for lab/test equipment. You will troubleshoot Windows, hardware/software issues and support PLCs within a complex IT/OT environment onsite.
The role involves coordinating with Plant IT and vendors, documenting incidents, root causes and fixes, and creating knowledge articles to facilitate rapid issue resolution in Northville/onsite
Qualifications
- Experience in IT/OT, manufacturing, laboratory or engineering environments.
- Strong knowledge of TCP/IP, DNS, DHCP, permissions and system administration.
- Ability to support legacy systems and non-standard environments.
- Strong problem-solving, vendor coordination and communication skills.
Responsibilities
- Support laboratory test systems, HIL platforms, industrial equipment and specialized applications.
- Troubleshoot Windows, drivers, software, USB devices, PCs and data-transfer issues.
- Provide basic Allen-Bradley PLC and ladder logic troubleshooting.
- Support network connectivity, whitelisting, firewall and infrastructure-related issues.
- Coordinate with vendors, engineering teams and Plant IT through issue resolution.
- Document incidents, root causes, fixes and knowledge articles.
Skills
Job description
ZENITH INFOTEK LLC is seeking a Lab IT/OT Support Engineer to bridge engineering, facilities, vendors, controls teams, and enterprise IT, ensuring minimal downtime for lab/test equipment. You will troubleshoot Windows, hardware/software issues and support PLCs within a complex IT/OT environment onsite.
The role involves coordinating with Plant IT and vendors, documenting incidents, root causes and fixes, and creating knowledge articles to facilitate rapid issue resolution in Northville/onsite
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