Lab & Field Hardware Technician

Incedo Inc.; Oakland (CA); On-site; USD 52,000 - 78,000; Full time

Job summary

Incedo Inc. in Oakland, CA is seeking a Lab & Field Hardware Technician to perform hands-on hardware work, follow runbooks, and assist with shipping and inventory. The role is onsite and requires 1–3 years of relevant experience with server hardware, plus strong documentation skills.

Ideal candidates will be reliable for local transport, able to label assets clearly, and comfortable with basic lab IT tasks and equipment logistics as part of a broader hardware operations team.

Qualifications

• 1–3 years (or equivalent) with server/appliance hardware, cabling, and safe rack/transport work.
• Basic hardware and network troubleshooting skills.
• Able to follow written steps, label work, and record serials/asset data.
• Reliable for local transport when needed; clear written handoffs for shipments and RMAs.
• Nice to have: exposure to containers, CI/CD and storage networks.

Responsibilities

• Network / appliances: NIC moves, swaps, bypasses, and chassis relocations; install components and fix connectivity.
• Storage: Disk and storage-unit replacements; drive swaps and field replacements (non-RAID as directed).
• Logistics: Shipping, RMAs, peripherals; moving gear; PO/shipment tracking and inbound logistics.
• Lab: Cabling, patching, power-on, wake/sleep; facility/lab access coordination.
• Lab IT: ESX, Hyper-V / Windows Server hosts and LAN/WAN pairs (operate with guidance).
• Other: General troubleshooting; remote syslog/logging server replacement; asset data records.

Skills

Server hardware

Networking basics

Documentation & labeling

Local transport readiness

Containers & CI/CD exposure

Job description

Incedo is a global AI and data transformation specialist empowering companies to realize sustainable business impact from their digital investments by delivering ROI from AI@Scale. As a long-term partner for strategy to execution, we operate at the intersection of business and technology.

Our integrated services and platforms are built on the foundation of AI & Data, digital engineering, and operations transformation, bringing deep domain expertise and full stack capabilities together. With over 4,000 people in the US, Canada, Latin America and India and a large, diverse portfolio of Fortune 500 enterprises and fastgrowing clients worldwide, we work across banking & payments, wealth management, telecom, hi-tech and life sciences.

Please visit the linke to know about Incedo: https://www.incedoinc.com/

Title: Lab & Field Hardware Technician

Location: Oakland, CA- Onsite

Summary

Performs hands-on network and storage hardware work, basic lab host support, and shipping/inventory tasks. Follows runbooks and asks for help on complex or one-off issues. Does not own architecture or tool design.

Level: Mid–junior (3–5 years relevant experience, or strong hands-on background with close supervision on unusual work)

Responsibilities

• Network / appliances: NIC moves, swaps, bypasses, and chassis relocations; Tetra/specialty NIC installs; switch wiring; in-path and WAN–LAN connectivity fixes.
• Storage: Disk and storage-unit replacements; drive swaps and field replacements (non-RAID flows as directed); spare parts.
• Logistics: Shipping, RMAs, peripherals; moving gear; PO/shipment tracking and inbound logistics.
• Lab: Cabling, patching, power-on, wake/sleep; facility/lab access coordination.
• Lab IT: ESX, Hyper-V / Windows Server hosts and LAN/WAN pairs (operate and troubleshoot with guidance).
• Other: General troubleshooting; remote syslog/logging server replacement as runbooked; hardware inventory and retired-gear tracing; use of internal analytics/DB/service endpoints and credentials per process; password sync and locked lab accounts for non-LDAP flows as trained.

Qualifications

• 1–3 years (or equivalent) with server/appliance hardware, cabling, and safe rack/transport work.
• Basic hardware and network troubleshooting skills
• Able to follow written steps, label work, and record serials/asset data.
• Reliable for local transport when needed; clear written handoffs for shipments and RMAs.
• Nice to have: exposure to containers, CI/CD and storage networks.