Lab Expeditor (1st Shift)

Luxottica; Youngstown (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated lab advocate to enhance order processing and customer satisfaction. In this dynamic role, you will bridge communication between the lab and customer service, ensuring timely order fulfillment while maintaining high service levels. Your expertise in problem-solving and organizational skills will be instrumental in identifying and expediting orders, addressing delays, and fostering cooperative relationships with team members. Join a forward-thinking company that values your contributions and offers an opportunity to grow in a collaborative environment focused on quality vision care products.

Qualifications

• 1+ years of related work experience in manufacturing settings preferred.
• Ability to meet measurable standards in a dynamic production environment.

Responsibilities

• Act as a lab advocate to expedite orders and improve customer service.
• Identify and investigate orders at risk of failing service level expectations.

Skills

Problem solving abilities

Strong oral and written communication skills

Good judgement and decision making skills

Organizational abilities

Education

High school diploma or equivalent

Tools

Opti-facts

Salesforce

Job description

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We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms.

This role acts as a lab advocator between the lab, customer service & order entry to expedite orders effecting lab service level and to better serve our customers. Identify orders in the lab WIP through the reporting of See 4 C, Optifacts, & Salesforce. (ex. stuck orders, no cut outs, canceled, needing information, needing attached shape.) Any orders at risk of failing service level expectations will need to be identified, investigated, tagged and put into the production process. This position will report to lab management. This position is not to interfere or replace the responsibilities of our CS/OE teams.

ESSENTIAL FUNCTIONS:

• Prompt, regular attendance and available for overtime as needed.
• Communication with lab management team is critical in understanding lab issues
• Develop and maintain cooperative working relationships with customers, co-workers, management and sales.
• Use knowledge to occasionally advise customers or seek out assistance on problem jobs
• Use knowledge to make the necessary job changes to get the order in the production process
• Handling any additional delegated duties given by manager
• Identify & expedite tray to next department to continue production (tagging the order)
• Review any delayed orders in the Ticket que and act accordingly by correcting and opening/closing tickets
• Monitor the delayed job workflow at outsource/offsite area
• Communicate breakage to Customer Service through the Ticket/Case process
• Monitor the “Complaint Management” tool, investigate the complaint and follow up with the account
• General knowledge of current operating system
• Maintain an organized and clean working area.
• Professional behavior, respectful & courteous maintained at all times
• Both sitting and walking required for these duties

BASIC QUALIFICATIONS:

• A high school diploma or equivalent
• 1+ years of related work experience in Manufacturing experience in lab settings is preferred but not required
• The ability to meet measurable standards in a dynamic production environment
• Demonstrate good judgement and decision making skills
• Problem solving abilities
• Optical and Opti-facts experience
• Strong oral and written communication skills
• Excellent organizational abilities