Lab Assistant Supervisor

Gateway Regional Medical Center; Granite City (IL); On-site; USD 43,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan with employer

Paid Time Off (PTO)

Vacation Time

Mental Health/Sick Time

Personal Leave in accordance with the

Job summary

Gateway Regional Medical Center in Granite City, IL is seeking a Patient Service Supervisor for our Laboratory. You will lead the patient service team, oversee specimen processing, and ensure accurate, compassionate care while coordinating daily workflow and scheduling.

Ideal candidates bring at least three years phlebotomy experience, strong leadership and communication skills, and a commitment to teamwork.

Qualifications

• Minimum of three years phlebotomy experience.
• Experience with scheduling and inventory management.
• BLS certification required.

Responsibilities

• Oversee patient service staff and daily workflow.
• Ensure patient service and external customer satisfaction.
• Supervise specimen collection and processing operations.
• Manage scheduling and staffing.
• Maintain inventory and supply availability.
• Improve department processes to support high-quality care.
• Monitor team performance and adherence to procedures.

Skills

Phlebotomy experience

Leadership

Communication

Scheduling

Inventory management

Education

High school diploma or equivalent

Associate degree in Applied Sciences or related field

Job description

Full-Time | Laboratory | Monday-Friday | Gateway Regional Medical Center

Lead a Team That Makes a Difference

At Gateway Regional Medical Center, our people are at the center of everything we do. We are committed to providing compassionate, high-quality healthcare to our community while creating a culture built on respect, integrity, teamwork, and excellence.

We are seeking an experienced and motivated Patient Service Supervisor to join our Laboratory team. This is an exciting opportunity for a skilled phlebotomy professional with strong organizational and leadership abilities who enjoys supporting both patients and team members.

As Patient Service Supervisor, you will play an important role in ensuring a positive patient experience while overseeing the daily operations of our patient service team and specimen processing activities.

Position Details

• Position: Patient Service Supervisor
• Department: Laboratory
• Status: Full-Time
• Schedule: Monday-Friday
• Location: Gateway Regional Medical Center 2100 Madison Avenue Granite City, IL 62040
• Pay Range: $20.41-$30.61 per hour

Final compensation is based on factors including education, experience, certifications, and relevant skills. Compensation will be discussed with Human Resources based on the candidate's qualifications.

What You'll Do

In this leadership role, you will provide oversight of:

• Patient service staff and daily workflow
• Patient service and external customer satisfaction
• Specimen collection and processing operations
• Scheduling and staffing needs
• Inventory management and supply availability
• Department processes that support efficient, high-quality patient care
• Team performance, communication, and adherence to established procedures

You will serve as an important connection between the patient service team and the broader Laboratory department, helping ensure that patients receive professional, compassionate service and that laboratory operations run smoothly.

What We're Looking For

We are looking for a dependable, organized professional who combines strong phlebotomy experience with excellent communication and leadership skills.

Education

Required:

• High school diploma or equivalent

Preferred:

• Associate degree in Applied Sciences or a related field

Certifications

Required:

• Successful completion of an accredited phlebotomy program
• Current Basic Life Support (BLS) certification through the American Heart Association or American Red Cross

Preferred:

• Certification in venipuncture through the American Society for Clinical Pathology (ASCP) or equivalent accrediting agency

Experience

Required:

• Minimum of three (3) years of phlebotomy experience demonstrating the knowledge, skills, and abilities required for the position
• Prior scheduling and inventory management experience

Preferred:

• Two (2) years of experience working in a hospital environment
• Previous supervisory or leadership experience

Why Join Gateway Regional Medical Center?

At Gateway, your leadership helps create an environment where patients feel cared for and employees feel supported. We believe that strong teams lead to better patient experiences and better outcomes.

Our Employees Enjoy:

What We Offer

• Medical, Dental & Vision Insurance View Guide
• 401(k) Retirement Plan with employer match;
• Paid Time Off (PTO)
• Vacation Time
• Mental Health/Sick Time
• Personal Leave in accordance with the Illinois Paid Leave for All Workers Act
• Paid Floating Holiday after completion of the 90-day probationary period
• Employee Assistance and Wellness Resources
• Opportunities for Professional Growth and Development
• Competitive Compensation
• Supportive Team-Oriented Work Environment

Bring Your Experience. Lead With Purpose.

If you are an experienced phlebotomy professional who enjoys helping others, solving problems, and keeping a team organized and focused, we invite you to consider joining Gateway Regional Medical Center.

As Patient Service Supervisor, you'll have the opportunity to make a difference not only through the quality of your own work, but through the team you lead and the patient experience you help create.

Join Gateway and help us deliver exceptional service-one patient, one team, and one day at a time.